Stay at the Hilton Bournemouth hotel and enjoy a warm welcome, contemporary business and leisure amenities, and an ideal location just five minutes walk from the beach and bustling promenade. The cosmopolitan town of Bournemouth has it all – seven miles of golden sandy beaches, exciting watersports, shops, restaurants, nightlife and award-winning gardens.
Swim in the heated indoor pool, or work out with the latest cardio and weights equipment in the complimentary 24-hr fitness center. Be pampered in the tranquil spa, which offers sauna and steam facilities. Plan a wedding, social reception or conference at this Bournemouth hotel with seven versatile meeting rooms, one boardroom and an elegant ballroom. Put last minute touches to your presentation in the complimentary 24-hr business center.
All of the stylish guest rooms at this Bournemouth hotel are decorated in cool, calm tones and feature large windows, filling the room with natural light. Enjoy thoughtful amenities, including WiFi, an HDTV and a large desk. Spacious executive rooms and suites are also available, offering Executive Lounge access.
Recharge with a coffee and a sweet treat in the Lobby Lounge. Enjoy British and Mediterranean influenced cuisine in our warm and vibrant on-site restaurant, Schpoons & Forx, focused around a dynamic open kitchen. Enjoy signature cocktails at That Bar Downstairs.
"I am writing to express my disappointment regarding the service I received during my recent stay in Hilton hotel Bournemouth while celebrating my wedding anniversary.
I had spoken with the reception staff and specifically requested special anniversary arrangements in the room, including petals and swans. The staff confirmed that these arrangements would be made, and I clearly provided the timing as well. At the agreed time, my wife and I left the room to go swimming so the surprise could be prepared. However, when we returned, there was nothing arranged in the room at all. This was extremely disappointing, as it was meant to be a special surprise for our anniversary.
In addition, I had brought a cake with me and had already shown it to the staff along with the candles. I requested a simple matchbox so I could light the candles, but even this could not be arranged. This further added to my frustration and disappointment with the service.
Furthermore, upon checking in on 24th December and entering the room, I noticed that several basic amenities were missing, including room slippers, bathrobes, and toothpaste. I had to request these items multiple times and eventually had to go to the reception in person to remind them. Only after doing so were the items finally sent to the room.
Overall, this experience fell well below expectations, especially given the importance of the occasion we were celebrating. I was genuinely upset by the lack of attention to detail and poor coordination from the staff.
I hope you will take this feedback seriously and ensure better service for future.
Kind regards"