KAMENOI HOTEL Kusatsu Resort provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The ryokan offers taxi and shuttle amenities for your ease in navigating around Kusatsu.When arriving by car, you'll be grateful for the on-site complimentary parking at ryokan.The ryokan offers reception amenities including concierge service and safety deposit boxes to ensure a comfortable stay for guests. Whether you're here for an extended stay or simply require fresh garments, the ryokan ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. The ryokan's daily housekeeping ensures an excellent option for your stay.Smoking is permitted solely in the specified smoking zones allocated by ryokan.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the ryokan come fitted with air conditioning for a more pleasant stay.Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Rest assured, quenching your thirst is not a concern with a refrigerator available in select accommodations.Understanding the significance of bathroom facilities in enhancing visitor contentment, ryokan offers a hair dryer, toiletries and towels within a few chosen chambers. Various excellent meal offerings at ryokan ensure that enticing and easily accessible options are constantly available. Throughout the day and night, guests can enjoy light refreshments with the ryokan offering vending machines.Throughout the day, engage in the entertaining activities available at KAMENOI HOTEL Kusatsu Resort. Experience the finest of winter activities by taking advantage of the slopes daily, effortlessly accessible with ski slopes and ski equipment rentals situated at your doorstep.Unwind and conclude each day delightfully by stopping by massage, steam room, spa and sauna, ensuring a soothing experience.
"The facilities were very clean as they had just been renovated. The buffet had a great variety, and both dinner and breakfast were delicious! The heating in the room was apparently faulty, but I suspect the entire facility might have had issues, as even with the provided heater, some areas were very cold. At dinner, we were seated near the entrance, and it was so incredibly cold that many of the dishes were already cool, which was a real shame. When I went to the onsen in the morning, the changing room was so cold it felt like being outside. I warmed up in the hot spring, but then got cold again in the changing room. Also, there was a lot of hair on the floor near the dryers in the changing room, which was quite unpleasant. I used the onsen three times but never saw any staff cleaning it. There were hair straighteners in addition to dryers, but there were no outlets to plug in my own, which was also disappointing. I hope these issues can be improved."