When you stay at Bespoke Hotel Puchong in Puchong, you'll be connected to the convention center, within a 15-minute drive of Sunway Pyramid Mall and Bukit Jalil National Stadium. This hotel is 9.7 mi (15.7 km) from University of Malaya and 11.1 mi (17.8 km) from Mid Valley Megamall.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services.
At Bespoke Hotel Puchong, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 121 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
"I arrived at the hotel around 3:40 PM for check-in and there was a queue ahead of me. When it was finally my turn, I was told to have a seat because no rooms were available yet.
I asked how long the wait would be — whether it would be 1, 2, or 3 hours. The staff member replied that it would not be “hours”. I then asked approximately how many minutes, but she said she could not promise anything. When I asked why, she responded that if she gave me a time, I would come back later and ask her again.
I suggested that she check with housekeeping for an estimated time for the next available room, but she refused and simply told me to sit and wait. I also asked whether, if I sat down and another guest checked in while a room became available, that guest would be given the room first. She completely ignored my question.
It is disappointing and irresponsible that more than four hours after the official check-out time, rooms were still not ready, especially when the hotel knew it was fully booked for the day. While delays can happen, the lack of communication and unwillingness to provide even a rough estimate made the experience much worse.
In addition, the air-conditioning unit in the room was extremely noisy. The noise was so loud that I could still hear it clearly even while wearing noise-cancelling AirPods, which significantly affected the comfort of my stay.
Overall, the poor room readiness, lack of communication, and unacceptable noise level made this a disappointing experience."