Four Points Hotels in Kunming

I spontaneously changed my reservation from the Nan Hilton to the Sheraton City Center, mainly because of its convenient location and easy access to transportation. The bustling commercial area downstairs offers plenty of dining options, and the hotel is relatively new, built in 2025. As it's in the city center, the rooms aren't as spacious as the Sheraton in Dali, but it's well-equipped despite its smaller size. Since we were three adults and one child, I discussed it with the front desk, and they kindly provided an extra adult's breakfast, which significantly enhanced our experience. We only stayed one night, so we didn't use the self-service laundry, but I've used it at the Dali Sheraton, and it's very convenient. If I visit Kunming again in the future, I'll definitely choose the Sheraton. Upon check-in, we received welcome fruits and drinks, and bottled water was available in the elevator lobby for guests to take freely, which was a nice and convenient touch. The hotel also has a well-equipped gym. The staff were not overly enthusiastic but maintained an appropriate distance, which was perfect for someone like me. My child was reluctant to leave and said they wanted to come back.

Arrived in Kunming late at night and chose this hotel. It's super close to the airport and offers free airport shuttle service, which was incredibly convenient. I booked a garden view twin room, and it was even better than the pictures online. The bedding was comfortable, and the soundproofing was excellent (the 'seven-layer soundproofing' claim is definitely true) – I slept really well. The room was spotlessly clean, and the facilities were very new, including a smart toilet and electric curtains. The service was impeccable; the front desk staff were warm and welcoming, and both check-in and check-out were fast. Although breakfast was simple, it had everything you'd need, making it fantastic value for money. I'll definitely stay here again for my next layover!

I always stay at this hotel when I come to Kunming; I'm a loyal customer. This time, the male staff member at the front desk provided excellent service – he was enthusiastic, attentive, and very patient. He proactively helped me switch to a more suitable room, considering my needs, and made the check-in process efficient and thoughtful, which made me feel incredibly welcome. The hotel is clean and tidy, and the overall service and environment are impeccable. It offers great value for money, and I had a very comfortable stay. Also, I discovered the coffee at the entrance is quite good.

This room was infested with mosquitoes. Mosquitoes and other bugs were crawling all over us while we slept. Apart from Joyce Wang at the front desk, who was excellent, the service from everyone else was truly disappointing. They kept passing the buck when I tried to address the mosquito problem. First, they said they'd switch our room, but after waiting half an hour with no update, I called again and was told it wasn't possible, and that was that. Only after I got really angry did they suggest the manager could arrange for us to pay to move to another hotel room. It was already past 11 PM – what's the point of moving then? While the hotel being fully booked might be true, it's no excuse for such poor service and attitude. Leaving guests in a bug-ridden room is unacceptable. I do not recommend staying here.

Had a great stay! Elara at the front desk was super friendly and polite, and check-in/check-out was very efficient. The location is convenient for getting around, and it's easy to find places to eat and shop nearby. The hotel itself is clean and tidy, and the room was simply furnished yet comfortable. The bedding was soft, making for a very peaceful sleep. The bathroom was spotless, and the hot water supply was consistent. Overall, it offers good value for money, no complaints at all. I'd definitely choose this hotel again next time and highly recommend it to everyone.