Find Mountain View Hotels in Sevier County

This hotel should be the standard that every single Marriott aspires to! We are Bonvoy Gold members and travel a lot. Through the years, our family of four has stayed at dozens of Marriotts up and down the entire east coast, and while some are better than others, this one sets the bar above and beyond. From the moment we pulled up, we were impressed. The facade of this hotel is beautiful. The grounds were pristine and the landscaping was really pretty. Parking was easy and convenient, something we really appreciated after a 12 hr car ride from New York. When we stepped inside, the lobby took our breath away. The decor is gorgeous. It is very modern with rustic touches and everything is immaculate. They pipe their citrusy signature scent throughout the entire hotel and it smells absolutely amazing! Check in was super easy and the front desk staff was really friendly and helpful, answering all of our questions. I was also equally impressed with our room. For anyone who has read some of my previous reviews, you know that I bring my own cleaning supplies with me to go over the room whenever we stay at a hotel, and a lot of times, the Clorox wipes and Swiffer pads come off the surfaces filthy. Not here. This place is CLEAN!! I am very particular about this, so if you are reading this review and you are a clean freak too, you can trust me that this hotel will totally meet your standards. The room furnishings are pretty new and the carpets are clean. We got a room with two queens and a sofa seating area, since my husband planned to work from the room each morning, and there was plenty of space for the 4 of us. There was a small fridge (my only complaint was that it was too small, it only fit a few bottles of water, no room for dinner leftovers which my teens enjoy having in the room in case they are hungry during off meal times). There is also a microwave. The bathroom was a good size and also very clean. What really sets this hotel apart from others is the amenities. This hotel was designed for families and for comfort. It really is like a home away from home. There are so many cozy seating areas all over the grounds, a huge stone fireplace in the lobby with the fire going at most times, two fire pit areas, lots of seating to eat, a courtyard with cornhole games, two pools (an indoor pool, as well as the amazing lazy river pool), a hot tub, an arcade game room, a bar and a lounge area in the lobby with a giant connect four game on the coffee table. Throughout our 4 day stay, there were cleaning people in every area of the hotel all day. I really cannot say enough how impressed I was by the level of care that goes into maintaining this hotel. Even the elevators and the water stations in the lobby were immaculate at all times. The location was great, right on the parkway, only minutes from all of the main attractions. I will absolutely recommend this hotel to everyone I know who is interested in visiting the area. This was probably the

Checked in 10/11 when we arrived at our rooms we had 4 there were 16 of us one room we could not get into. The card unlocked the door but the security bar was in place and we couldnt get in. Tried calling front desk several times with no answer. Went down to lobby to find around 20 men that did not speak English in the lobby being very loud and disruptive. They would crowd in front and put there phone in the young lady at the desks face im assuming translating it to English. When i got to speak with her she had manger on the phone so he was telling her what to do to get into the room She came upstairs and tried with a piece of copper wire that was unsuccessful. She said she was going to go get a different tool and we continued to try to get the door open knocking and yelling to see if anyone was in the room with no response. We worked for 45 minutes or so and finally got into the room, to find a lady with 2 children in the room. She was yelling at us to get out. Which only one stepped inside to try to explain why we were there. Something was very suspicious about her. So i went back downstairs to tell the young lady at the desk that we have another issue she still on the phone with the manager and said she would get a different room. Before we had asked for a different room we were told they had no vacancies they were book. But somehow had a room for us then. The young lady was still dealing with these men in the lobby. She came up and entered the room to check and be sure it was good. Shame on the manager for not coming in to assist her, she said she was the only person in property for all night. Ifeel that was a very poor manager that left her in that situation However was very concerned with her safety. And ours as well at that point. So and hour and a half had passed and it was almost midnight before we got a room. On Sunday morning we went up to the breakfast are and there were all those same men very load and rude crowding taking up all the seating and taking 3 plates of food at a time. I would not recommend this hotel to anyone. Its a beautiful facility but the management is terrible!

We checked in late about 11pm into room 121. Check in was fine, the gentleman who checked us in wasn't super friendly but he was quick and sufficient. I didn't realize that this hotel does not have an elevator. So if you have mobility issues request a ground floor or the super 8 in Pigeon Forge has an elevator. Luckily we were able to get a ground floor room because both my husband and I have mobility issues, him more so than I. The room was smaller than I liked, it was a two double bed room. The room was clean but the floor felt off. I think a simple swiffer mop would fix that. The room came with a working fridge, microwave, and one cup coffee maker. There were plenty of towels and wash clothes and toiletries. The bathroom is very tiny, not much bigger than a closet. So if you're grossly obese you're gonna have a hard time getting in and out. We didn't receive full house keeping because we travel with our cat but house keeping did check to see if we needed anything and brought us towels. This is the first time this has happened. I appreciate the time to check on us. The major down falls with the room could easily be fixed and only coat a few hundred dollars, the drop down ceiling in the vanity area had water damage and they were sagging, there were gouges in the bathroom and the wall opposite of the beds. Fix these small issues and the owners could easily charge almost as much as Pigeon Forge properties that are similar quality. Would I stay here again? Yes but I would need to make sure the bed is at least a queen and on the ground floor.

Okay there’s a bit to talk about here. Mostly good! Cons: If you are a bit of a clean nut - this place isn’t for you. The one *major* thing that bothered me was the bedding. There wasn’t a mattress cover between the sheet and the mattress and I just kept thinking about everyone who laid there before me. The carpet was in need of a steam because if you walked barefoot it made your feet turn black. I wore my flip flops the whole time. The room smelled a bit like smoke and we ended up going to get an air freshener. We did also have turn down service but they only did our bathroom and didn’t make our bed. Very funny lol but we weren’t too upset. I think the place just needs to be renovated/a deep clean and it would be perfect. I was in room 266. Also, the breakfast isn’t eggs and bacon etc. It’s biscuits and gravy which in my opinion was not the tastiest and simple things like cereal and bagels. It’s great in a pinch. Pros: That river balcony is everything. It’s such a soothing sound and you see bears almost every day. We saw 3 bears during our stay. I would come back just for that! There are two pools which are often never used. There is one that seems to be for adults which I had to myself one afternoon. The walk to town is about a mile one way - which after hiking the smokies all day is the last thing you want to do but it’s nice to be out of the crowds. Amazing breakfast and bbq spot across the street. The staff were so nice and helpful. Overall - happy with the experience but I am someone who is picky about sanitation and that’s why I docked the star. You get what you pay for. If you don’t mind an older spot that needs some love, this is a perfect place.

Accommodations were very good; clean room, plenty of towels, great view. Staff was very grumpy and rude when we arrived at 10am to gain access to the pool. However, when we checked in after 12 to our room different person was there and it was much improved. Pool, slide and lazy river were great. Breakfast adequate, nothing really stood out; average. Last year my husband interviewed for a job as a landscaper and he was told he would be working everyday as they have high standards for maintaining the grounds. He turned down the job because of this - not wanting to work 7 days a week! This turned out not to be the case. We did not see one person maintaining the landscaping. Front entrance was messy, bushes need to be trimmed, garbage full and we watched several staff walk by the same piece of paper on the ground several times! Overall, it was a good stay not complaining but you asked for a review.

We were pleasantly surprised as to the location of your hotel. The view was breathtaking! Our room was very comfortable. The recliner was in a declining condition but it served a purpose as my husband has to sleep in a recliner. The pool was very inviting and the fireworks on our last night there were so exciting.

It was okay. They could use bigger and thicker blankets. And more pillows. Housekeeping everyday. Make the beds. Not just change the towels. Other then that had a awesome day week we was there. Will be back in August of next year. Will be up in September for bristol race