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9.1/10
Great
LLeightonLovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
BBuerjinguyewangThis hotel offers incredible value for money, conveniently located in the city center making shopping, transportation, and sightseeing a breeze. What really stands out is the exceptional service from all the staff – they were incredibly warm and proactive, always asking if we needed anything, offering to help with luggage, and just generally being very attentive. I'll definitely be staying here again next time.
MmichaelThe hotel is in a very good location, right next to V&A, and only 200-300 meters away from the square. The room is not as big as in China, but the mattress and pillow are very comfortable. The breakfast is average, the price/performance ratio is average, and the safety is very high!
GGuest UserWonderful Hotel!
We just had a 2-night stay at this lovely hotel.
We stayed in a room with two double beds (2 * 140).
Spacious and large bathroom with a shower. Fantastic mountain view. Very high-level service at this hotel 🤩 the most delicious breakfast 🤩🤩🤩🤩🤩🤩 very helpful staff. The only downside is that it's a bit difficult to walk to town (not impossible), but a bit inconvenient.
If I come to Cape Town again, I will definitely stay here again. My best recommendations, 5 stars from me.
GGuest UserVery good, clean, live on the upper floors overlooking the beautiful scenery of Cape Town, especially when you get up early, very good, there are many types of breakfast, very delicious, it is recommended,
GGuest UserExcellent location first of all, the room is nice, clean and modern. Washing machine is a bonus and detergent provided. I’ve stayed many times and would recommend ✌️
JJulian PeensThis bed and breakfast is in the ideal location to visit Simon’s town and its coastline however the actual set up of the bed and breakfast is a huge let down.
We arrived to find our room was not ready, once it was the place still looked unkempt, there was a bucket in the bath, the furniture had not been returned to its original locations well and the complimentary items seemed used.
On our second night there was load shedding a common occurrence however there seemed to be no precautionary measures taken and we had to use our phone lights to climb the three flights of stairs to our room only to find the rechargeable light (obviously for such occasions) had no batteries and was therefore useless. As South African citizens we fully understand the uncertainty of power but for the cost and normal clientele of this accommodation we really expected there to be more in place.
The meal times had been adjusted for the convenience of the staff who were on the premises compared to the welcome sheet details we received on arrival. The whole place seemed to be being run by support staff with no obvious manager on site for the three days we were there (we stayed over a weekend which I would assume to be a prime time)
There is about 4 parking sports in front of the building but they were not being used to their full potential and often we had to park a little further away.
Overall the location was the main positive. Considering the price we would have hoped to have better amenities and hope that the profile for this accommodation can be amended as there are no pools on the property unlike what the description had lead us to believe.
Luckily the charm of Simon’s town and the beaches made up for the serious lack of attention to detail and luxury you would assume a place this price and in this location would have.
3/10 would probably not go there again.
GGuest UserWe booked this hotel as an extension of our stay while we were already physically at the property. During the booking process, the dates were automatically changed in the app to one month later due to availability issues, which we didn’t realise until we received the confirmation email.
We went to the front desk immediately to cancel, and the manager reassured us that everything would be resolved. We followed all the required procedures, but unfortunately the reservations team repeatedly denied the manager’s request. Trip secured s cancellation from one member of the reservation team which was then denied by a different member
As a result, we were charged the full price for the incorrect booking online, and also had to pay higher, on-the-day rates at the hotel to extend our stay.
During our visit, we had booked three rooms and paid for upgrades for each, so this was particularly disappointing. The hotel itself is beautiful and the on-site staff were lovely, but we feel let down by how this situation was handled. Given the circumstances, we don’t feel we were treated fairly as customers over a clerical error. The hotel still had 30 days to resell the room.
KKeyloThis hotel is in the centre of the CBD. It’s closer to many local amenities and long street. The hotel staff are very friendly and helpful. Breakfast has a variety of options and the restaurant is open until very late at night and has local and international cuisines like Korean short rib and Vietnamese spring roll. The rooms are very clean and spacious. They have The Grotto Spa within the hotel which I highly recommend. I definitely would suggest you check it out if you plan to visit Cape Town.
AAnonymous UserThe service was good, the staff was kind, the location was good, and the security was good. However, there were bedbugs near the bed in the accommodation, so I suffered from itching
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