GGuest UserOn June 14th, I booked a one-night stay for July 5th at the Ghent Marriott Hotel through Ctrip. The room type was a Canal View Deluxe Room (King Bed), costing RMB 2885 (excluding breakfast).
To ensure a good canal view, I also made a special request via Ctrip, and they confirmed they would arrange it (see picture 2).
Upon arrival, I was extremely disappointed. During check-in, the receptionist seemed to avoid eye contact and asked us to see the room first. What we saw was a wall, and only by leaning out could we catch a glimpse of a corner of the canal (see pictures 3, 4, and video). How can this possibly be considered a Canal View Deluxe Room? Isn't this just playing with words? And the 'arrangement confirmed' reply I received was nothing but an empty promise!
Although we argued our case, the front desk claimed it was a system issue or a problem with the third-party platform, and that no other rooms were available. In the end, they compensated us with breakfast vouchers for two and two boat tour tickets.
We were very angry. If a canal view room wasn't available, they should have informed us; we could have booked another hotel offering much better value for money! Moreover, why should consumers suffer emotional and material damages due to a system error?!
Our primary reason for choosing the Marriott's Canal View Deluxe Room was specifically to open the window and enjoy the canal view! This was a huge disappointment!
GGuest UserAbsolutely loved everything about Hotel Harmony. Beautiful building, really friendly staff, fab location, gorgeous views and our room exceeded our expectations. The street it’s on was perfect for us; a little bit off the beaten path and great cafes, bars, restaurants, a fab record shop and more. ❤️
FFionaLin的貓咪The hotel is one stop away from Ghent's central station. Some trains pass through Ghent and then reach this station in one stop. It takes about 10 minutes to walk from the station.
You can take a bus, ride a bicycle or walk to the old town of Ghent (each has a different experience). There is a bus terminal and a Carrefour near the hotel (but the quality of fresh food in this Carrefour is not very good, I recommend Albert Heijn in the city center)
The hotel has a parking lot, and the lobby is shared with Ibis style (the price is similar, the rooms here are larger and have a small kitchen). The small kitchen is equipped with an electric stove, microwave, kitchen utensils and tableware)
You can take a train from Ghent to Bruges, Antwerp and Brussels (the one-way train journey is less than 1 hour). At night, you can also enjoy the beautiful night view of the ancient city of Ghent. It is highly recommended.
MM465267****Book for friends, first-class location, less than 1 minute from the church, less than 2 minutes from the clock tower, with such a location, this price is very reasonable, ordinary room type only shower, upgraded room type (price difference 20 euros) has a bathtub, breakfast is complete, provide until 10:00 For those who want to save meals, you can consider enjoying it at the hotel
AASHLEYRUANThe kitchen was well-equipped and spacious, and the air conditioning was nice and cold. The breakfast was plentiful, and overall, the place was quite clean. The only minor drawback was the rather expensive parking, but the front desk staff were incredibly friendly!
LLennon7107The hotel was converted from a monastery built in the 13th century, so the environment is extremely comfortable and quiet. At first glance, it doesn't look like a hotel at all. It is more suitable for traveling alone or as a couple. The hotel staff are also very friendly. It is relatively close to the tram station, which can be reached in three to five minutes on foot. The only thing is that in the winter in Europe, the room is too cold. I asked the front desk for a heater to solve the problem. Other things are fine.
AAbbyOverall, the room is clean and the receptionists are very helpful.
The only thing that disappointed me was that on the second day when I returned to the room, I found a big dead mosquito with its blood on the floor, and there was also a spot of blood on the sheet next to my pillow, which I am sure that it didn’t exist on the first day when I checked in. I hope the staff can be more attentive to such details when cleaning the room. But overall, I am quite satisfied with the stay and would recommend it.
TTak ChiGenerally the cleanliness of lobby floor public areas and room were above average 👍🏻👍🏻
Need to be careful when driving into that expo , ikea and the hotel zone as they located along with each others and shared the same directory board which the indicator bit small you might miss the hotel car park entrance
The front staff he is super friendly and helpful 👍🏻👍🏻👍🏻
I would say the amenities is worth for the price 👍🏻👍🏻👍🏻
GGuest UserWell located for public transport to the station and to walk into town. Clean and quiet. A bit poky in size, even for a solo traveller. No tea and coffee facilities in the room, but a kettle was promptly provided on request. Very helpful, friendly staff.