Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Amazing
49 reviews
9.5/10
1 night
From HK$1,199
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9.3/10
Great
GGuest UserOn June 14th, I booked a one-night stay for July 5th at the Ghent Marriott Hotel through Ctrip. The room type was a Canal View Deluxe Room (King Bed), costing RMB 2885 (excluding breakfast).
To ensure a good canal view, I also made a special request via Ctrip, and they confirmed they would arrange it (see picture 2).
Upon arrival, I was extremely disappointed. During check-in, the receptionist seemed to avoid eye contact and asked us to see the room first. What we saw was a wall, and only by leaning out could we catch a glimpse of a corner of the canal (see pictures 3, 4, and video). How can this possibly be considered a Canal View Deluxe Room? Isn't this just playing with words? And the 'arrangement confirmed' reply I received was nothing but an empty promise!
Although we argued our case, the front desk claimed it was a system issue or a problem with the third-party platform, and that no other rooms were available. In the end, they compensated us with breakfast vouchers for two and two boat tour tickets.
We were very angry. If a canal view room wasn't available, they should have informed us; we could have booked another hotel offering much better value for money! Moreover, why should consumers suffer emotional and material damages due to a system error?!
Our primary reason for choosing the Marriott's Canal View Deluxe Room was specifically to open the window and enjoy the canal view! This was a huge disappointment!
GGuest UserAbsolutely loved everything about Hotel Harmony. Beautiful building, really friendly staff, fab location, gorgeous views and our room exceeded our expectations. The street it’s on was perfect for us; a little bit off the beaten path and great cafes, bars, restaurants, a fab record shop and more. ❤️
GGrandBeanThis hotel, converted from an old military arsenal, is incredibly unique. If you're into architecture, you absolutely can't miss it. The rooftop bar is also super chill. I'll definitely come back next time.
SSGPeteGreat location that is just 10minutes from the Gent Dampoort train station. There is a Carrefour nearby for groceries. Complete with amenities like gym, table tennis table, bar and restaurant and very friendly reception staff who are ever so helpful. The table tennis table was a hit for my kids. Highly recommended!
GGuest UserWe asked for the early check in and the receptionist kindly told us that it is possible
Location was the only bad part of the hotel, if you want to go to the city center you need to either bike or take uber
Breakfast was nice tho
AASHLEYRUANThe kitchen was well-equipped and spacious, and the air conditioning was nice and cold. The breakfast was plentiful, and overall, the place was quite clean. The only minor drawback was the rather expensive parking, but the front desk staff were incredibly friendly!
LLennon7107The hotel was converted from a monastery built in the 13th century, so the environment is extremely comfortable and quiet. At first glance, it doesn't look like a hotel at all. It is more suitable for traveling alone or as a couple. The hotel staff are also very friendly. It is relatively close to the tram station, which can be reached in three to five minutes on foot. The only thing is that in the winter in Europe, the room is too cold. I asked the front desk for a heater to solve the problem. Other things are fine.
GGuest UserThe accommodation was excellent – clean, comfortable, and well-maintained. The room was of high quality and provided a relaxing and pleasant stay. The overall atmosphere was warm and welcoming, making it a truly enjoyable experience. I would definitely love to come back!
KKaymin KohAmaaaaaazing Staff! It is super nice to check in with Arthur, who showed us the basic orientation of Gent and some personal recommendations on where to go (his recommendations are true to his word~ :D)
Room was clean!
There was free water provided
but a fridge would have been such a nice addition!
PPuwuRecommended points:
1) Very good location
2) The hotel has a parking lot (it is recommended to park directly in the hotel parking lot after arriving in Ghent) and it is convenient to go anywhere
3) The hotel has its own great restaurant and bar, young and fashionable
4) The decoration is relatively new