Prezados,
My name is ******************* and I am formally enrolling an unsatisfactory hosting held on my behalf at Grand Sirenis San Andrés, San Andrés, Colombia, under reservation at *******************, with check-in at 24/05/2026 and check-out at 25/05/2026.
I chose and hired a all inclusive daily just to enjoy the full leisure structure and experience offered by the hotel, especially the infinite pool with bar, which was disclosed as one of the main attractions of the business. and a determinant factor for my choice.
However, when I arrived at the hotel, I was surprised by the banned pool, making it impossible to use one of the main areas of leisure and associated bar without any prior notice at the time of booking or before check-in.
In addition, the two restaurants at the hotel the Italian restaurant and the Brazilian restaurant were closed for Sunday, information which was not also informed in advance. Thus, only the buffet and bar remained available, significantly reducing all-inclusive experience.
Emphasis that the accommodation was chosen and paid with the aim of knowing and fully exploiting the entire structure and services offered by the hotel, which is why the indisponibility of relevant part of these services has generated frustration of experience expected and announced.
In view of the above, I request the proportional reimbursement of the daily, considering the inaccessibility of an important part of the structure and services contracted, especially of attractions relevant to the choice of accommodation, without prior notice.
Well, the Feyajoma is not a hotel. It is apparently a private person dealing with available hotel rooms. Only after contacting Feyajoma via WhatsApp one day before reservation starts I got more information about my hotel. They told me, that I will stay in Nairobi Hotel. Only then I could check about location, quality etc. I have to admit it was not bad for only some €10 for one night. It was clean, very close to the Airport (I wanted it that way and was lucky I got one within 6 minutes walking distance!). Friendly service. No problem at all at Check-In. The negative side, there was no window in my room. And as the hotel was fully booked I couldn't change the room. However, for one night and supposed to leave very early for my flight I accepted. After all, it was ok. But maybe I was lucky. Maybe another time Feyajoma put a guest in a bad Hotel!?!. At least next guests would know now. They can decide to take the risk.