Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.2/10
Great
GGuest UserHotel service is very thoughtful, warm, dinner is very rich, breakfast is very rich, there is a shuttle bus, the room is very large and comfortable, the terrace view is open, and there is welcome drink in the lobby.
CCSupornYamanaka onsen is the best town for leisure.
Shirasagiyu Tawaraya is a good choice to stay with good service and tasty meals.
Its onsens are very nice with indoor and outdoor public baths.
They provide both yukata of your choice and nightwear.
Dinner and breakfast are worth every penny.
The surroundings are very good.
Free shuttle bus to and from the Kaga station
Love to come back again.
SSeedlingsKAI Kaga inherited hundreds of years of hot spring inns and used new modern models to attract tourists in the hope of driving crowds to the hot springs in nearby districts. However, it turns out that the surrounding area is very deserted. Except for KAI Kaga, which is fully booked on weekends, there are almost no crowds. The surrounding shops are either closed or on the way to closing, and the nearby shrines specially marked as tourist attractions are also deserted.
The hotel itself, the rooms, the hot springs, the facilities and the food are all average, but it is really not worth the price (it may also be that there are more people on weekends and the price is higher).
The high unit price will easily make people look at the small details through a magnifying glass, and they will find that many small areas need to be strengthened.
Another drawback is that there is no shuttle service from the station to the hotel (other lower-priced hotels nearby offer that).
If you don't happen to pass by and want to take a hot spring bath, it is not recommended to come here specifically.
In the end, I didn't give a bad review because the service staff were relatively young and had a good attitude. Xingye has its own set of training for its employees.
MMiaomiaoisabelTraveling solo, I splurged on a Japanese-style room that could probably fit four people. It's an older ryokan, but that didn't really detract from the experience. The only thing was that during the off-season, the in-house restaurant for dinner was closed, so I had to buy food from a convenience store and bring it back.
Regarding the service, the shuttle driver was incredibly diligent and responsible, even waiting for me at the station for 2-3 minutes – I'm very grateful for that 🙏. In contrast, the two front desk staff (they were clearly not Japanese, probably Indian or Southeast Asian) were the most unprofessional hotel employees I've ever encountered: in the morning, when I greeted them, there was no reply; later, when I walked in from outside the hotel, they were loudly chatting and laughing. I've been to Japan so many times and stayed at so many hotels, but I've never experienced anything like this before.
邓邓The newly opened hotel after refurbishment, so it looks very new, the hot springs are very interesting, the outdoor hot springs are for mixed men and women, and there are many small pools. Dinner was very good, breakfast was too Japanese and I was a bit unaccustomed to Japanese pickles. We also ran into a female manager this time, who was a Chinese. She enthusiastically escorted us to the station and explained to the bus driver our need to go to Yongping Temple temporarily. The hotel is very close to Hexian River.
GGuest UserI booked four sets of rooms for one night. I didn’t expect the four sets of rooms that had been paid on the program. After arriving at the hotel, the hotel asked me to pay the full amount of the four suites, but the hotel waiter’s English level was very poor. I disturbed for an hour in speechlessness. Later, I learned that the payment on the program was originally a deposit. God! For such a simple matter, the hotel waiter clearly told me that the payment you paid on the program was all a deposit. Why do you say that we didn't pay? I was late to the hotel this day, so I was delayed for another hour, and we had no time to enjoy the hotel facilities. I hope that the platform and the hotel will communicate better in the future to avoid this situation. This time it really brought me inconvenience. Except for this hotel, the whole is very good.
CCrisxSelda in IshikawaThe customer service was excellent. We didn’t expect to get a really big room and it comes with breakfast and dinner buffet which to be honest was some of the best I’ve had in Japan. I can’t wait to go back. Cleanliness could definitely be improved though but nothing too crazy to be turned off with.
ボボブNormally, white rice at a travel destination is delicious, but is white rice old rice? It was as bad as I thought.
I thought the white rice in the morning was leftovers from last night.
The food tasted good, but it didn't seem like they used high quality ingredients.
The hotel was beautiful.
bath was good
I think everything was good except rice
DDesvsdayWe were on a road trip, and the hotel was right by the lake, with beautiful scenery perfect for relaxing. The public bath was large and quite comfortable. Dinner and breakfast were buffet style, but the menu was simpler compared to other hot spring hotels in Hokkaido.
GGuest UserDuring our 2 night-stay, the breakfasts N dinners were awesome, mouth watering & flavorful! Best meals on our 12-day trip in Japan.
The shuttle bus service was a great help. Every service personnel we interacted with during our stay were warm N hospitable! Their smiles and greetings made us felt welcome.