Kaga Hotels with Breakfast

This is my go-to hotel whenever I visit Kaga Onsen in Komatsu; I've stayed here a total of five times. That's how satisfied I am with their service, the quality of their hot springs, and the variety of food they offer. They even provide unlimited snacks, onsen eggs, drinks, and potatoes throughout the day, which is so good you barely need a full meal. There are three different hot spring baths, and since they operate on a rotating schedule for men and women, you get to experience all the different tubs. The facilities are well-maintained and spotless. I highly recommend it! The staff are all incredibly friendly, giving you a true taste of Japanese hospitality.

Traveling solo, I splurged on a Japanese-style room that could probably fit four people. It's an older ryokan, but that didn't really detract from the experience. The only thing was that during the off-season, the in-house restaurant for dinner was closed, so I had to buy food from a convenience store and bring it back. Regarding the service, the shuttle driver was incredibly diligent and responsible, even waiting for me at the station for 2-3 minutes – I'm very grateful for that 🙏. In contrast, the two front desk staff (they were clearly not Japanese, probably Indian or Southeast Asian) were the most unprofessional hotel employees I've ever encountered: in the morning, when I greeted them, there was no reply; later, when I walked in from outside the hotel, they were loudly chatting and laughing. I've been to Japan so many times and stayed at so many hotels, but I've never experienced anything like this before.

Beautiful hotel on a beautiful river. Large georgeous room. For Japanese standards the service was just ok. Much nicer greeting upon arrival. Was left to drag my suitcases out the door with a wonderful old lady trying to help me. Of course I could not allow her to lift the heavy bags. All the other people were not available to help or see me out. Extremely rude by Japanese standards. Coffee at breakfast I was told to get at the coffee machine. Substandard for the class of hotel.

Yiluyuan is right beside the famous Hexian Creek. The floor-to-ceiling windows in the hotel lobby face the scenic area, offering excellent views of the mountains and water. Free beer, plum wine and wine are available in the lobby and bathhouse lounge area. Breakfast and dinner are served buffet style, and you will have to lean on the wall to eat. The facilities in the hot spring house are very complete, including a sauna room and an open-air bath beside the gurgling stream, which is very enjoyable.

The customer service was excellent. We didn’t expect to get a really big room and it comes with breakfast and dinner buffet which to be honest was some of the best I’ve had in Japan. I can’t wait to go back. Cleanliness could definitely be improved though but nothing too crazy to be turned off with.

I was participating in the Kagaspa UTM race in Japan and booked this hotel. It's a ten-minute walk from the starting point and another ten minutes from Yamanakaza Street. It's a quiet escape from the bustle. The room faces a stream and mountains, with the green hills surrounding the stream and casting shadows, a truly beautiful sight. The hotel was also very clean. Dinner was a semi-buffet and quite standard. I withdrew from the 100km race this time, but I'm sure I'll finish it next year.

Ctrip advertised free airport/train station pick-up, but after experiencing it myself, I realized it's a lie. First, there are time restrictions for pick-up; it has to be at the time shown in my photo. I only found out this after having the hotel call them the day before. Second, pick-up is not free; it costs 150 yen per person. It's not about the money, it's about the fact that it's not free. Ctrip shouldn't mislead people. That day, I had to take the bus myself, get off at the nearest stop to the hotel, and walk for about ten minutes. It was an extremely hot day, with a temperature of 39 degrees Celsius and the sun blazing.

The hotel is relatively remote and more suitable for self-driving tourists. My friends and I are not self-driving this time. It is easy to find by taking a bus for about half an hour at Kaga Hot Spring Station. The hotel also has a special car to take us from the hotel to Kaga Hot Spring Station. The hotel is very large, the room is very large, Japanese style, very good experience, the hot springs have open-air and indoor, the open-air hot springs are very good, completely bathed in the mountains and forests, a great experience!

I booked four sets of rooms for one night. I didn’t expect the four sets of rooms that had been paid on the program. After arriving at the hotel, the hotel asked me to pay the full amount of the four suites, but the hotel waiter’s English level was very poor. I disturbed for an hour in speechlessness. Later, I learned that the payment on the program was originally a deposit. God! For such a simple matter, the hotel waiter clearly told me that the payment you paid on the program was all a deposit. Why do you say that we didn't pay? I was late to the hotel this day, so I was delayed for another hour, and we had no time to enjoy the hotel facilities. I hope that the platform and the hotel will communicate better in the future to avoid this situation. This time it really brought me inconvenience. Except for this hotel, the whole is very good.

During our 2 night-stay, the breakfasts N dinners were awesome, mouth watering & flavorful! Best meals on our 12-day trip in Japan. The shuttle bus service was a great help. Every service personnel we interacted with during our stay were warm N hospitable! Their smiles and greetings made us felt welcome.