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9.4/10
Amazing
EExplore the world with JosephThis was my first stay at Mercure Miri City Centre, and it left me with a very positive impression and a pleasant experience overall. The staff were friendly and attentive throughout my stay. The room was cozy, with sufficient space to move around comfortably, and the housekeeping service was done very well. I will definitely choose to stay at this hotel again on my next visit to Miri. As a nice bonus, the hotel even offered complimentary gelato ice cream during check-in—such a delightful treat!
NNurum ChuchuI booked pool view room. And they said this was it. I’m a tired mom looking forward to relaxing gate away with my son. And, i also requested for nearby room, but ended no lift, walking and another staircase. My other times was walking distance too, with an elderly with me they give 1st floor as well. Haiya
GGuest UserLocation-wise is superb because its in the middle of the city, most places are walkable / cheap grab fees because near to everywhere.
Cleanliness is good. Facilities understandable, even though looks like old furniture but the bed and mattress is heaven. I love the sleeping experience.
Service was 5 star too, because i arrived earlier than expected but the receptionist is very helpful and managed to help me check in to a just-checked-out room as early as 10.30am, even when i said i was willing to wait.
Overall experience, good and will repeat this hotel.
JJennifer YentyThe unit where we stayed is clean, have a breathtaking full view of the sea. Miss Nisa is very helpful to inform me the unit that we supposed to stay according to my booking have problem with their air-conditioning. So she change it to another unit. We really enjoy staying at Bay Resort. We can brisk walk and sight seeing. There's a lot of Chinese restaurants nearby too. Its a great experience to us as this is our first time coming and staying in Miri. This place is recommended to travellers with families who loved beaches and love to listen to the sound of the waves.
AAnonymous UserThe location is strategic and it is walkable. Lots of restaurants nearby and even there is the hotel's restaurant. The foods are delicious 😋 Next time, i will come to this hotel again! I hope the hotels can be improved again especially the smell of the toilet, a bit smell fishy but still durable !
BBenson.kcThe main issue is the poor soundproofing — it feels like the walls are very thin, and I can clearly hear noises and doors closing from rooms on the same floor. This really affects rest and comfort.
CCameron JalalI stayed here for 2 nights. It was very strategic places for my tournament venue. Thank you so much. It was very calm and warmth hotel to stay. Thank you
Lli_yingThe location is convenient for getting around. Service is average, with no special treatment even for guests staying multiple days.
When I requested to change rooms, it was rejected as I was extending my stay day by day, and the front desk said I could only change if I switched room type. They told me I could ask the cleaner to come, but they mainly collect rubbish, and the floor after mopping was even worse than before.
Amenities are acceptable. Breakfast is basic and almost the same every day — only one main dish changes. After a few days, I honestly got tired of it. I also didn’t like that someone entered my room without permission, even though I clearly told the front desk not to allow it.
HHajidiAbsolutely blown away by the quality of service and overall experience. This hotel truly exceeded all my expectations.
The front office staff were incredibly welcoming and attentive, making me feel right to choose and ensure I had everything I needed for a comfortable stay.
The room was spotlessly clean, cozy, and well-maintained. The bed was surprisingly comfortable, providing a great night's sleep. I was also pleased with the amenities provided, including fast Wi-Fi, a flat-screen TV, and complimentary toiletries.
The hotel's location was ideal, conveniently situated near local attractions and public transportation is easy to call. It made exploring the area so much easier.
Overall, I would highly recommend this hotel to anyone looking for an exceptional experience at a great value. I look forward to returning on my next visit!
GGuest UserStaff at counter is very helpful.., Augustine.
The rest at the counter were also very nice. That's why we frequently stay at your hotel. Tqvm