Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
449 reviews
8.2/10
1 night
From CAD 45
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9.2/10
Great
RryancwcI had a pleasant stay overall and the hotel staff were friendly and helpful. The room was comfortable and clean. However, there were a few issues during my stay — two sets of power sockets in the room were not working, and the WiFi connection was quite unstable, with intermittent on-and-off connectivity. I hope these issues can be improved for future guests.
AAnonymous UserThe cleanliness of the hotel surprised me, every part of the room is clean & comfy. Swimming pool & jacuzzi water were cold, it would be awesome if the jacuzzi water is hot. And in case you need extra pillow, they will make you pay for “renting” it.
GGuest UserOverall, the stay itself was comfortable, and the room met expectations. The hotel's aesthetic is elegant and beautiful, and its location is convenient, surrounded by chinese restaurants within easy walking distance. The breakfast buffet was also good and enjoyable. However, the experience was unfortunately dampened by issues at the front desk, hygiene standards in the common areas, and soundproofing. We arrived around 10am and requested an early check-in, fully understanding that the standard check-in time is 2pm and that any earlier arrangement is subject to room availability and discretion. However, we were told by staff that early check-in would only be possible with an additional charge of RM160. This created an uncomfortable impression where it felt less like a matter of room availability and more like withholding an available room in order to impose extra charges. The tone suggests monetising convenience which we weren't particularly happy about.
After checked-in around 5pm. we noticed dirty plates on the floor left near the lift area. What was more concerning was that these plates were still there in the same spot the next morning when we checked out. This raised questions about cleanliness and hygiene, especially in shared spaces. In addition, the soundproofing could be improved. Noise from children crying near the lift was clearly audible, and due to the hotel's proximity to the airport, airplane noise could also be heard. This may be a concern for light sleepers or guests seeking a quieter stay.
While the room and overall stay were generally good, these experiences affected our impression.
BBalasena JohnEnjoyable stay at Sutera Niah resorts. Appreciate the management for the beatiful place and facilities.
Thank you Vanissa and colleagues for your wonderful hospitality.
Comfortable stay in the large very clean room.
Thank you again for the caring staffs.
And also thanks a lot to Androse who helped me with transport to Niah town, a caring, friendly officer.
God bless all of you.
🙏🙏🙏
YykhzThe room was generally clean and with the amenities you will have to call in to the housekeeping for request. The view from the hotel is so nice that it made me excited to wake up in the morning. Good for families with children as there is enough rooms to go around in the 3 bedroom apartment. Can have more of the cleanliness with some of the items looking old require a change.
AalastairtingDue to located at seaside, things getting wear and tear faster and rooms kind of rundown but still in acceptable condition. Food wise ordered chicken wings but tasted like no seasoning at all And pizza is also under baked. These basic food definitely needs to improve.
GGuest UserAsked for early check in at 11am. The staffs are nice, except for the lacking in terms of towels, soap and shampoo, the location is very strategic. Walkable distance to Miri Times Square and Waterfront.
TTravel•Eat•RelaxWe had a pleasant stay and were here for the second time. The room was so spacious. The pool was nice, and you can have great scenery from the pool. Your kids will love the pool too. The mattress was a bit hard, woke up with a backache a little bit. The cafe was nearby too, can walk in the distance. Overall, it was a great place to stay.
GGuest UserIt was a 1hr drive from Miri city to the resort. The condition of Miri-Bintulu road was very challenging as its under major maintenance. We basically on 50km/hr. The resort is a good place for family get together esp when we have limited access to the internet & calls. There are a lot of physical activities you can do there in a group or solo. The resort tour included in the stay is a great exposure for kids to understand rainforest eco system.