Sekudai Hotels with Parking

Booked here for my dad's birthday. Informed the hotel it's for a birthday but unable to accommodate any special decor. My dad room was given a birthday cake. thank you !!

While I was trying to collect the keys from the electronic letterbox area, the WiFi went down. Another lady also faced the same issue. So we got the admin to assist and she manually open the letterbox to pass us the key. When we checked in to the house, the access code given also could not be used. I had to WhatsApp the customer service and ask them for a new code. Thankfully, it was resolved pretty fast. The unit was pretty ok, just that the common bathroom had a very bad stench and odour, and one of the bedroom’s single bedsheet wasn’t changed for a while as there were specks of dust at the edges of the bed. I wasn’t aware that only 1 access card to be given for one apartment, as the last time we booked, we had 1 card each for a car. I was asking the UG lobby admin how can I get another access card, she told me to go to L5 and register FOC. After I took lift to L5, there’s only 2 function rooms, and a janitor room, another was exit to carpark. I went back to ask the admin again and she said it’s the carpark security. I WhatsApp and verified w the customer service whether it’s right and I got a reply “correct”. The security was very impatient and attitude, asked us to register for vehicle 2. But did nothing else. It was a communication breakdown and I gave up. Texted the WhatsApp number to check and sort it out for another access card, I was then told there’s only 1 access card. I wasted 1hour running up and down and nothing was resolved. It’s very inconvenient to be issued only 1 card when you have different families returning to the apartment at different timing.

The residence is above Paradigm Mall. The counter has its operating hours. Staffs are helpful and check in out are simple. Very good for groups or family stay. There are shops, restaurants and services in the mall. Thus, no need to travel far and out. You can stay at the same venue for your overnight stay.

The first day stay at unit 23-05 was terrible with an intense garlic smell lingering upon air con on at night. Bath towel has stain and requested to change at night. Staff replied unfortunately cleaner service is not available at 10.30 pm and no change in the end. Toilet odor was intensely with murky smell and difficulty to breathe. Beds caused itchiness. Pillows too soft and have dirty stains. Caused neck ache the next day. Customer service was not helpful and was largely disregarded in the late evening. Supposedly requested to stay in the same unit for 2 consecutive nights. Unbearable with the stay in 23-05 and was eventually changed to 24-10 which was much conducive for rest.

Apartment is located just above the Paradigm mall. We were only given one access key card for our 2 bedroom unit. This caused much inconvenience as we can’t get in and out of the apartment freely as individuals. Unfortunately for us, the washing machine was leaking and unusable. We were only given one bath towel for each of us during our stay, without any hand towels. No toothbrushes, shampoo, conditioner and only 2 trash bins/bags in the unit. There’s no microwave and no wine opener too. Every unit is allocated one fixed parking lot. Additional parking requires approval for parking in visitors lot from the guard house. There is no front desk to get help from even during the day. Everything is communicated thru WhatsApp.

The location is ideal, just opposite the Tasek shopping mall. The breakfast provided a simple breakfast. The staff were helpful & friendly. Will recommend to friends & relatives.

Parking outside the hotel was scarce and hard to find. The room's wooden floor felt sticky and wasn't very clean. The shower space in the bathroom was cramped, and the water pressure was low. The hairdryer borrowed from the front desk was hit or miss, likely due to a faulty cable. Soundproofing in the room wasn't great, and I could often hear noise from outside. On the plus side, there was free breakfast in the morning, but unfortunately, there were no eggs left after 9 AM.

I had a wonderful stay at this hotel. The room was clean, spacious, and comfortable, with all the necessary amenities. The staff were friendly, professional, and always ready to help. The location was convenient, close to attractions and transport. Overall, it was a pleasant experience, and I would happily stay here again.

Overall a good option for the area, with food, entertainment and shopping all around. The hotel has some minor weaknesses that can be worked on. Strengths: 1. Staff are pleasant. We especially loved the cleaning aunty who was very bubbly and helpful. 2. Second room card can be requested (with payment of a deposit) which helps guests move around independently. 3. Water dispenser provided for guests, adds convenience and is environmentally friendly. 4. Hotel looks to be in better condition than other options around the vicinity. Weaknesses: 1. Room floor feels slightly dusty, might help if cleaned with a vacuum. 2. Room had moths flying around, like plaster bagworms because the cocoons were seen everywhere, another problem that could be solved by vacuums. 3. Toilet does not have a towel rack, just 2 hooks which barely feels enough. 4. Water dispenser supposedly has a hot water nozzle, but does not dispense hot water. As mentioned, the weaknesses are minor, and can be easily worked on. I believe that Mood Hotel can actively look to renew their rooms as time passes to ensure it maintains itself as the lead option in the area! **Photo from Google, most of the other photos are from the early years (on Google or other travel sites). Only the counter looks similar.

everything is good , clean and comfort so I highly recommend it to anyone who wants to stay this area