Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 11, 2019
TeriyakiThe hotel used to be a private mansion with every detail. The hotel is facing Lake Rotorua, the room has a wide view, five minutes drive from the skyline and ten minutes from the downtown. The hotel has its own paddock, where horses and sheep graze leisurely on the slopes. Breakfast can be cooked to order, and the lamb in the kiwi breakfast is very good. It was very comfortable to take a walk in the courtyard after eating breakfast. The hotel staff was warm and considerate. Some regrets were that because of the self-service on the skyline, I didn't try the dinner at the hotel. I have a chance to try it next time. There is a study room on the second floor of the hotel. There is a 200-page world map on the table. It has been turned over and confirmed that there is no less in China.
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Price per night from:CAD 631
Posted on Jun 21, 2025|Lodge King
AxellyOur stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
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Price per night from:CAD 359
Posted on Jul 1, 2026
EveAn
A great stay overall, especially for the price. The accommodation may be small, but it has everything you need. Kitchenware and facilities were well-equipped, we can cook and feel comfortable even for a two-night stay.
Pleasantly surprised that housekeeping still came by during our stay, they even helped wash our dishes, which was a really nice touch. The TV also had Netflix, so it was perfect for relaxing in the evening.
The location is very convenient, with plenty of shops and places nearby. The front desk staff were also friendly and helpful, especially when guiding us with parking.
One of the highlights was the view from the second-floor balcony in the morning, the scenery were beautiful.
As for downsides, the parking spaces were quite narrow. If the property is busy and most spots are occupied, getting in and out with a car can be challenging. Also, the building itself feels a bit old, so the overall impression when entering was slightly dated and not as clean or fresh as expected, though that may be more due to the age of the property. Sound insulation was also quite poor, so light sleepers may want to bring earplugs for a more comfortable night’s sleep.
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Price per night from:CAD 72
Posted on Jul 20, 2026|Classic Room
Guest UserI had a magnificent experience in this beautiful and historical hotel. The hotel is only a few minutes walk to the information centre, bus station and eat streat, making it easily accessible. The staff, especially Ms Kaur, is very helpful and attentive. I had an early flight in the morning and she arranged a very smooth checkout. She is also enthusiastic in showing me around the hotel. Really appreciate the effort and would definitely recommend this hotel!
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Price per night from:CAD 168
Posted on May 11, 2026
Guest UserLike a 10-15 min to food street. The first reception I met was super nice and she gave me lots of good recommendations. Tried finding reception again the next day and he disappeared and never returned.
The walls are very thin and you can hear a lot. There were some ****** yelling and screaming at 10pm one night (I assume they were having their sad version of a 'party' with only 3 guys...). I put my soundproof on and slept.
The shower wasn't really clean. When I turned on the water it smelt like hot piss...
No exchanging of new towels and I was there for 3 days. Annoying since I went to the Hell's Gate spa and all my stuff now smells like sulphur.
There also wasnt any hand soap in my bathroom.
Lots of free parking which was nice.
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Price per night from:CAD 89
Posted on Mar 24, 2026|Two Queen Room with City View
elf777The location is fantastic, with both the food street and the lake just a 5-minute walk away. The front desk staff were really nice; even though the hotel was fully booked, they managed to find us a satisfying room on a higher floor. The hotel has a hot spring bath, which wasn't too crowded and was open until 11 PM. The only downside is that the changing room is a bit small and basic. The complimentary milk in the room was delicious, but breakfast was just so-so.
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Price per night from:CAD 155
Posted on Jun 21, 2026
SongyouxiongTraveling to Rotorua with my parents and child this time, staying at Rydges was definitely the warmest highlight of our entire trip! The front desk staff were incredibly welcoming and professional. When they noticed we had elderly family members and a young child, they thoughtfully upgraded our room for free! The upgraded room was very spacious, making it easy for my parents to move around, and giving my child plenty of space to play. The beds were super comfortable. The best part was the hotel's geothermal heated pool/hot springs. After a day of activities, taking the whole family for a dip washed away my parents' aches and pains, and my child absolutely loved playing in the water. Many thanks to the Rydges Rotorua team for their high level of hospitality and human touch. Next time we visit Rotorua, we will definitely choose to stay here again!
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Price per night from:CAD 162
Posted on Apr 23, 2026
Bev and Jeff
We were staying in Rotorua because my mother in law had just passed away. Service was ok. The bed was too small and uncomfortable. If you move too quickly you could have rolled out of the bed
There was no toaster or microwave in the room. We had to buy toilet paper and then ask the next day at the desk as it was not provided when cleaned. We did not have a sign to put on the door asking for the room to be serviced
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Price per night from:CAD 43
Posted on Oct 14, 2025
Nick7
I stayed at this hotel recently. The location is excellent — very convenient and close to transportation and restaurants. However, the breakfast buffet was just average, nothing special. Also, the room wasn’t as clean as I expected; it could have been better maintained. Overall, it’s a convenient place to stay if location is your main priority, but the cleanliness and breakfast quality could use some improvement.
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Price per night from:CAD 112
Posted on Jan 6, 2026
KristinMW
I think this hotel was great value for the price we paid. It's literally a 10-15 minute walk from the Te Puia cultural center, which is the reason we fly into Rotorua for the day. 15-minute Uber ride from the airport and back, easy in and out.
Another benefit was the room size. I was able to get a one bedroom so my husband could get some work done while I relaxed in the adjoining room. Wifi was good enough for what we needed it for.
The included breakfast was... Meh. Quite lackluster. Probably one of the lesser quality breakfast buffets we've had in a while... But I wasn't expecting anything spectacular though. The place has older vibes with a stench in the air. I'm not sure if it was a sewage problem, or maybe it was wafting over from the geysers? But either way it wasn't pleasant.
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Price per night from:CAD 118