MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
GGuest User⭐⭐⭐⭐⭐
Absolutely amazing experience From the moment we arrived, everything was perfect. The staff were incredibly friendly, welcoming, and professional, and the service was excellent throughout our stay.
The room was clean, comfortable, and beautifully maintained. The resort itself is stunning, with a beautiful atmosphere, great facilities, and a fantastic beach. The food was delicious with a great variety, and everything was fresh and well presented.
What I appreciated most was the attention to detail and how the staff made us feel welcomed and comfortable. It was the perfect place to relax, enjoy the beach, and have a wonderful holiday.
Definitely a 5-star experience from start to finish. Highly recommended, and I would absolutely come back again! ⭐⭐⭐⭐⭐
AAnonymous UserDisappointing for this price and for a 4 stars hotel.
Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay.
Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two.
Getting an iron was a battle and forget about laundry service.
Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours.
Lunch was excruciatingly expensive for the area, forget about it.
Included breakfast and dinner were OK.
Location was very nice, although the surroundings are a bit dead..
AAnonymous UserGreat hotel, right next to the beach. But the area doesnt really have anything to do have to take a taxi if you want to explore hammamet more but taxis are pretty cheap. But if you want a hotel with just relaxing/entertainment and beach then this is the one.
DDOMENICOBON HOTEL MAIS CRAFAR QUI SE PROMENAIT AU COULOIR ET CLIMATISATION INEXISTANTE
Hôtel en générale très bien mais il faut perfectionner les détails. Inadmissible voir un crafar qui courrait sur le long du couloir et avec une température chaude se faire dire qu'on a le chauffage. On est sorti de l'hôtel pour aller ailleurs. La nuit on a dormi avec la porte du balcon ouverte pour la chaleure
GGuest UserA traditional old-school hotel with very interesting decoration. The whole hotel itself is like a tourist attraction, with ancient tones everywhere. The rooms are like independent portals. You will still get lost even if you stay here for two days. It is very cost-effective.
AAnton from MoscowGood experience in general. It's a big all-inclusive hotel at the beach front. Even in April which is low season the hotel was quite crowded. We liked the staff, everyone was smiling and helpful. We bought an all-inclusive package, and the food was good. The room was spacious and had a corner balcony, with a nice view both to the sea and the city. Pillows were comfortable. Weather wasn't very nice, so we didn't swim in the sea (the beach looked good, though), but tried the pool: it seemed to be big enough, and the deepest end was as deep as 1,8 m.
As to the minuses, I would say that the hotel needs some renovation: the rooms and the corridors feel weary. Our bathroom smelled bad, and on the first day we saw a bug there (possibly a cockroach). Although room service had been done every day, it's hard to say that we got an impression that our room was clean. Also worth mentioning a night bar in the next hotel: one night very loud music played until midnight, and we heard it very well from floor 4 with the balcony doors closed. We didn't face a lot of problems in low season, but I'd say the parking looks a little bit small given the hotel is full.