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9.1/10
Great
LLotfi ATTIAThe hotel is quiet and relaxing, ideal for relaxing.
The overflowing pool is beautiful, the private beach is well maintained, and the spa centre is very professional, with quality care in a calm atmosphere.
The Fell room is a little disappointing compared to the rest of the hotel, and the international restaurant is still medium, without great originality.
In general, it is a beautiful address for a relaxing stay, despite some perfectible points.
GGuest UserFood options at breakfast and dinner were decent. We are glad we went for the half board option. Desserts were really nice. Free access to indoor heated pools were really good and jacuzzi. Great view from our bedroom with two balconies.
ATM and money exchange was available at the hotel.
Corner shops and food shops also nearby. Evening entertainment bit loud. Beautiful view of seafront and walkable to beach with unlimited drinks.
Spacious rooms and quiet. Sadly bedsheets were dirty did request for them to be changed but were still bubbly and very uncomfortable to sleep in. Pillows were too soft. Carpets a bit run down in hotel and smell of cigarettes in corridors. Requested iron three times and didnt get it till next day. Any additional water bottles for the room we were told had an extra charge. Decent hotel for a short stay.
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
AAnonymous UserDisappointing for this price and for a 4 stars hotel.
Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay.
Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two.
Getting an iron was a battle and forget about laundry service.
Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours.
Lunch was excruciatingly expensive for the area, forget about it.
Included breakfast and dinner were OK.
Location was very nice, although the surroundings are a bit dead..
GGuest UserThe hotel was very nice, but there were several nuances, for example, there were no toothbrushes and pastes in the room, also towels were not always clean, cleaning was not regulated, however, food was good and food was delicious! You have to understand that the hotel is really very big but is on part of the reconstruction, we got a really new room!
GGuest UserHotel location is good, there are several restaurants at the door, breakfast is OK. The facilities are a bit old, there is no toothpaste toothbrush, etc., you need to prepare yourself, the service is good. The pool environment is very good