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9.1/10
Great
GGuest UserAn absolutely stunning place with great service. It boasts stunning views over the sea. the food is great and the Spa is excellent. Special shout out to Soumaya in the Spa, she’s terrific
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
AAnonymous UserDisappointing for this price and for a 4 stars hotel.
Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay.
Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two.
Getting an iron was a battle and forget about laundry service.
Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours.
Lunch was excruciatingly expensive for the area, forget about it.
Included breakfast and dinner were OK.
Location was very nice, although the surroundings are a bit dead..
ZZAYATIJ’ai été surpris par l’accueil et le professionnalisme de l’équipe de cet hôtel, un personnel très respectable professionnel, très accueillant bienveillant. Nous avons été super bien accueillis. C’est un endroit très calme pour se poser tranquillement la propreté de cette hôtel mérite ces cinq étoiles sur chaque classement en en garde un super bon souvenir et hâte de revenir prochainement. J’ai remercie encore particulièrement le service de sécurité, le service à l’accueil réception et surtout le personnel de restauration vraiment y a rien à dire. Allez allez-y, les yeux fermés pour ceux qui veulentséjourner dans cet hôtel vous serez super bien acquis. Merci encore et j’espère à très bientôt.
GGuest UserHotel location is good, there are several restaurants at the door, breakfast is OK. The facilities are a bit old, there is no toothpaste toothbrush, etc., you need to prepare yourself, the service is good. The pool environment is very good
GGuest UserThe hotel was very nice, but there were several nuances, for example, there were no toothbrushes and pastes in the room, also towels were not always clean, cleaning was not regulated, however, food was good and food was delicious! You have to understand that the hotel is really very big but is on part of the reconstruction, we got a really new room!
AAY-ManMarina Palace is very nice hotel ,clean and beautifull design.it provide good service and you are have access many facilities .the hotel located near center city and markets.And also very nice foods