Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.1/10
Great
GGuest UserWhen we arrived at the hotel and checked in. We enquired about the breakfast which was included in the booking. We were suprised to find out that there wasn't actually a breakfast. You got this card, and every morning you could pick out one item out of their ”supermarket”. The ”supermarket” was basically a minifridge and freezer, and a couple of shelves. Here you could find little cups of icecream, frozen minipizza, water, cola, and things like crisps and m&m's. This is hardly a breakfast. And you could only take one item, not even a drink and a snack. We said that this was not what we expected when we made the booking with breakfast included.
The receptionist didn't even apologize just stated that the information on the website was old from 2021 and that they hadn't gotten around to changing it.
We decided on this hotel because the breakfast was included. It was a pretty expensive booking. With over 400 dollars per night you would expect at least and nice breakfast or apologies and compensation.
At the end we just took a bottle of water in the morning and had breakfast elsewhere.
GGuest UserOur stay at the Hyatt House was very good. The location is conveniently located in a quiet area of MT Pleasant with shops within walking distance. It is also only 10 minutes from historical downtown Charleston. The staff at the hotel from housekeeping, to the breakfast team were all exceptionally friendly and attentive. Dominique and Dani who were on front desk duty were the icing on the cake, as they were very hospitable, and knowledgeable about the Charleston area, always ready to assist us whenever we needed assistance. We are looking forward to staying again, with the hopes of having a wider selection of cable TV channels, and the option to use our Netflix account.(It seemed that BET as well as other channels were scrambled with the cable provider that The Hyatt House uses).
GGuest UserThe room was very comfortable and roomy. The location was located very close to restaurants and shopping. The hotel was very quiet and made sleeping at night easy without loud noises or disturbances. The only downside was the limited amount of cable channels or there being no access to streaming services such as Netflix or Hulu. Overall the stay was great and the channel situation doesn’t take away from that. Thanks for a wonderful stay.
GGuest UserThe location has nothing to say, it is too convenient, so basically punching in the net red restaurant does not need to go to the queue, it is very convenient to walk. The facilities are a bit old and the health is decent
GGuest UserI had a wonderful stay at the hotel in Mount Pleasant, Charleston. The facilities were excellent, and I especially enjoyed the gym and pool. The staff was friendly and accommodating, making my visit even more pleasant. I highly recommend this hotel for anyone looking for a great experience in Charleston.
GGuest UserThe Hotel was very convenient. Right off Savannah Hwy. close to anything you would need. We were there to buy a car and a huge number of dealerships were just down the street. Far enough off that major thoroughfare to be quite though. Front clerk yliana got us checked in fast, explained everything to us and followed up on our stay.
Breakfast area was well stocked and food was great. The eggs were excellent and didn’t seem like normal powdered affair.
Room was very clean and large. We had a king suite with kitchen. Sofa was comfortable and not too much worn. Shower was large and extremely clean. Another excellent Hampton stay for us.
GGuest UserThe hotel is in an excellent location, within 10 minutes from the Isle of Palms beach. The breakfast area was a nice amenity with good food selections.Housekeeping was pretty good, although they did not vacuum the room, a requirement for me for beach area hotels. Also, the bathroom in the room we were assigned to had not been serviced by maintenance in a while. The tub was aged with areas of rust in the tub near the drain, and an un-repaired shower bar near the top entrance of the tub/shower. We may use the hotel again with reiteration on expectations and an agreement that such expectations will be met.
GGuest UserExcellent hotel stay with family located in a very convenient location to explore Charleston downtown and nearby Folly Beach. Hotel staff were friendly, room came clean, and breakfast was served nice and warm to enjoy each morning during our vacation. Shower/tub area of the bathroom could always be upgraded as ours felt a little faulty at times, but well aware that this hotel is an older building that's been renovated recently. For the price we paid for our short weekend stay, it was perfect for our needs and made our stay very comfortable in Charleston.
GGuest UserI was super pleased with our stay! We got a very reasonable price on our stay so I was a little nervous to see the place and I was so very happy we chose to stay here! The staff was great, the hotel was clean, and the location couldn’t have been better! The only complaint we had was the elevator took forever and was not air conditioned so we used the steps which the stairwells are also not air conditioned. They had maintenance people painting rooms and doors keeping the place looking nice so they definitely care about the look and they guests so hopefully they can help this in the near future… I looked at a crazy about of places before we booked and I read reviews on every single one so I hope to help someone else with reassurance that this is a great place to stay! 5 stars!
GGuest UserThis hotel is clean and the staff provides great service. Unfortunately, each room has a de-humidifier which can't be switched off and is quite loud, especially during the night. Bring ear plugs!