Portsmouth Hotels with Parking

Terrible customer service! Charge me twice. I had booked and prepaid this hotel via trip.com. When I checked in, I told hotel that we had prepaid. After few days later, I found out that I got charged room by hotel again. I called hotel twice, they said that they will look into it and get back to me. I asked to talk to the hotel manager. They told me that I can leave voice mail on her phone! What’s the customer service??? A week later. No one call me back and no refund. Still waiting for hotel contact me after 5 days of dispute of billing. Will never stay there!!

When we checked in, we told us that the sofa bed in the room we booked was broken and then upgraded to the top suite, but there were the following problems 1) The bathroom faucet was bad, resulting in no water on the water, and the bath was terrible 2) The air conditioner was very fried and the sound was loud 3) You need to carry your own luggage and climb 10 stairs 4) The room is dim, Overall it is not recommended, so if the room type we booked at that time cannot be checked in, the hotel should ask for advice early instead of changing the room type this way.

This hotel is very good, clean and hygienic, the room is very large and can cook

Great suites and cute little touches like your name on the tv

The sanitation and comfort of the room are very good. The location of the hotel is excellent, the surrounding is complete and shopping is convenient.

A chain hotel on the highway side, it is quite good to find. The rooms are small and have other basic facilities. Breakfast variety is OK, there is free parking, the hotel price is small.

Good value for money, although the hotel is located quite far from the town centre. Large, clean rooms. They have a small gym and free coffee/water for guests. I didn't have a chance to try the breakfast though. The staff attitude could be better towards the guests. One of the guys at the reception simply doesn't know what a basic etiquette is (at least to say ”hello” to his guests).

I checked into the hotel on the way. The location is very good, just next to the highway. It is very convenient to travel by car. There is free parking. The room space and supporting facilities are also good and satisfactory.