Really great hotel. Nice staff, big open entry and lobby. The Westin definitely didn’t forget to give everyone their own space, secure parking lot. Very clean look and feel. I could see Queen and King business towers and had a beautiful lake view from my room on the 11th floor. Overall, i can be sure that I’ll stay here again!!
I checked in, alright, but I had to check out earlier than I intended to because the distance was too far from where I was to attend my conference and it wasn't cost effective commuting from there to my conference daily. Unfortunately, Trip. Com says there's there will be no refund for the days I didn't spend😮💨
The service was pretty good overall. When I checked in, didn’t know I would be in a connecting room. They should let you know that. I stayed for 2 nights. After the 1st night I noticed I was double charged, contacted front desk and he admitted that I should not have been charged twice. Once I checked out I made sure once again and I was told by the same gentleman that I would not be charged, all the extra that was taken from my card would go back. He said give it a few days and if not come back up there….
I recently stayed at the Sheraton Atlanta Perimeter North Hotel for 11 nights. Overall, my stay was satisfactory, and I didn’t encounter any major issues during my time there. I was out of the hotel for most of the day, and everything seemed to be in order.
However, I had a highly disappointing experience on my last day. I requested a wake-up call for 5:30 AM, as I had an early flight to catch. Unfortunately, the hotel failed to provide the wake-up call as promised. This was a serious inconvenience, as timely reminders are crucial, especially when preparing for travel.
While my stay was mostly pleasant, this lapse in service left a negative impression. Attention to details like wake-up calls is essential in the hospitality industry, and I hope the hotel takes steps to improve.