4-Star Hotels in Shanghai

We brought our kids to Shanghai's various theme parks, and friends recommended the HEYITANG Hotel, which truly exceeded our expectations. The hotel is just a few minutes' walk from Huinan Metro Station and offers free shuttle buses directly to Disneyland, the Wild Animal Park, and Haichang Ocean Park. This made traveling with kids absolutely stress-free, with no need to worry about taxis. We stayed in a family room which featured a bunk bed with a slide and a kids' tent. All the smart devices in the room were easy to operate, and the room was spotlessly clean. The bathroom had a separate wet and dry area, and the soundproofing was excellent. On the third floor, there's a free indoor kids' playground that our children loved visiting every day. The hotel provides a rich buffet breakfast, and they even offer thoughtful late-night snacks. Additionally, there's a self-service laundry room and complimentary foot bath tubs to help alleviate travel fatigue. The front desk staff were kind and patient, making the check-in process efficient, and they even thoughtfully gave little snacks to the children. With its comprehensive facilities, meticulous service, and excellent value for money, this hotel is our top choice for family trips. We'll definitely choose to stay here again on our next visit to Shanghai.

We thoroughly enjoyed the stay! My daughter especially love the animals in the accommodation and we only wished we stayed longer! The service was top notch! They even helped me book a taxi to send my luggage to the next hotel instead of having me going back to hotel to arrange for it! I was out at another place quite far and it was too troublesome to get back to hotel to collect the luggage. They were the best!!! We felt very well taken care of and well rested! They also rent out a super luxurious stroller that totally make the Disney trip a breeze! My kid still needs her nap and it helped to age a nice trolley to nap in!

Rooms are spaceous and clean. Wifi connects easily without a million settings . TV in the room connects to your personal devices via screen mirroring. Orders and deliveries arrive via robots . Quite futuristic. Two elevators working non stop makes it easy to go downstairs - we stayed at 17th floor. Second floor has a gym and a laundry room - yiu can iron your shirt you have all basic requirements covered. Breakfast is an amazing bufet with so much variety and is also available until 11 AM! Check in staff super helpful and kind. They gave gifts to my little daughter and also carried luggage all the way to my room when checking in . Since the hotel.is quite big and not overbooked, it's very quiet at night and you can rest very well. I dont usually have time to leave reviews but I feel like this hotel deserves a big Thank You for our stay.

Everything was wonderful. The hotel's location is ideal—close to two metro stations and two lively streets, which made getting around very easy. Our room was clean, spacious, and well-equipped for a relaxing stay. The staff was very attentive and friendly, and the breakfast offered a great selection of tasty options. I would definitely stay here again!

The room was spotless, and the AC was on when I walked in, making the air fresh and free of any strange odors – it even had a clean, pleasant scent. It was spacious and bright, making for a very comfortable stay. Getting to Disneyland was also convenient, just a 15-minute taxi ride. Overall, a great experience, and I'd definitely stay here again.

Our check-in experience was extremely disappointing and frustrating. We arrived after 4pm, and at that time only my friend and I arrived first to check in for 2 of the 3 rooms we had booked. We expected to check in and start enjoying our trip, but the rooms were still not ready. We ended up spending around 2–3 hours waiting at the hotel for the rooms to be ready. What made it even more frustrating was that after waiting for so long, the rooms we were given were not even the room type we had booked and paid for. We had booked 3 rooms of the same room type — South Island with a big sofa, which was also the more expensive room type. However, we were initially told that only 2 rooms of this type were available. The staff later suggested that we upgrade the room so that we could stay together and asked us to pay an additional RMB 50 per night. They try convince us that it will be a better facing of window. However, it seemed that the hotel had actually run out of the room type we booked. Instead of clearly admitting this, they tried to arrange an upgrade with an additional charge. We insisted that we were willing to wait for the room we had originally booked. Eventually, they offered to upgrade 1 room for free after multiple communication. When the rooms were finally ready, the rooms we were given did not have the Lshape big sofa we had booked and were located near the lift lobby, where renovation work was ongoing. The renovation noise was extremely loud and disturbing. We even saw a repeat customer returning to the counter to request a room change because of the renovation noise. This made us wonder why guests were still being assigned rooms in such a noisy area when the hotel was already aware of the problem. After making a fuss at the counter, the second room was eventually changed to the correct big-sofa room. However, the third room still could not be changed. We were told to stay in the wrong room for one night and that they could only change it to the correct room type the next day. As a gesture of goodwill, the hotel offered us some complimentary fruit. Unfortunately, it was just a whole pear and a small amount of grapes, and the fruit wasn't particularly tasty. After spending 2–3 hours waiting and dealing with the room issues, it felt more like a token gesture than a meaningful solution. The breakfast was also quite disappointing, with a relatively limited selection of food. There wasn't much variety, so we did not feel that the breakfast offered very good value compared with what we expected from the hotel. The most frustrating part was that we had already paid for the more expensive room type, yet we had to spend 2–3 hours waiting, repeatedly negotiate with the hotel staff, and still did not get what we had booked immediately. We understand that rooms may sometimes be delayed, but this situation wasted a significant amount of our holiday time. We could have been out sightseeing or enjoying our trip instead of spending several hours at the hotel trying to sort out rooms that we had already paid for. Overall, the poor room management, delayed check-in, inconsistent communication, attempted extra charge, incorrect room allocation, loud renovation noise, limited breakfast and underwhelming goodwill gesture made the stay quite disappointing. The hotel really needs to improve its room preparation, communication and handling of renovation works, especially when guests have already paid for a specific room type.

We enjoyed our stay at Ocean Shanghai Hotel. The room was spacious and perfect for our family of four. The beds were huge and comfortable, and we liked having a bathtub and a small living area with a couch. The room had a cozy, rustic charm that made it feel welcoming. The breakfast was good with plenty of options to choose from. We also had dinner at the revolving restaurant on the 27th floor, which offered lovely city views. Be sure to make a reservation in advance if you plan to dine there. Note that the breakfast area is on the 1st floor and separate from the revolving restaurant. The staff were kind, friendly, and helpful throughout our stay. A few minor things could be improved. The shampoo and body wash provided were quite small and not enough for a family of four. Complimentary bottled water was limited, and extra bottles came at an additional cost. Overall, it was a comfortable stay with spacious rooms, good food, and helpful staff. We would happily stay here again.

Staying in this hotel on a business trip, the experience exceeded expectations. The room is spacious, the network is stable and smooth, and the living environment is quiet. The receptionist at the front desk is professional and polite, and the work is highly efficient. The location is convenient for transportation and travel. The whole is clean and comfortable, the details are in place, and the cost performance is very high. Subsequent business trips will be given priority.

Yeah is my 1st time coming to china shanghai. Location is very convenient with beside metro station. Opposite was century park, inside park have lot excited explore. Travelling anywhere by didi also easy. Peaceful hotel

Had a great stay, and they even upgraded my room! The bed was super comfy and the bathroom was huge. The overall facilities were complete and well-maintained, and the cleanliness was top-notch. The garden environment was very pleasant. The service was also excellent, and breakfast could be delivered to the room. All the staff were very enthusiastic. I forgot their names, but I definitely have to mention the front desk guy today – he was especially helpful! I'll come again next time.