Bernalillo County Hotels with Pools

Sandia is a beautiful hotel, and the staff was very friendly and helpful. Thanks to Trip.com for providing such a great rate for my husband and I to be able to stay at this hotel for the first time. The whole experience there was wonderful!

Just need a night stay for catching an early flight. The room is clean and front line lady is nice. Coffee is served in lobby. The only minor issue is the bath tub tab keeps dripping a lot of water while hving a shower so it is not a full load. According to the check in lady, armed security will be stationed at car park at night time, feel safe. Will stay again next time.

The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.

The parking lot is large, open-air and free. The room is large, but the decoration is rather old. The overall service is good. It is located on the outskirts of the city. There are many restaurants nearby and it is safe.

The hotel decoration style is very good and very attentive, the room area is also relatively large, that is, I do not know how to distinguish the room type when booking, the room type feels in the annex building, looks like a motel from the outside, the window is the hotel parking lot, then the outside is high speed, a bit noisy , the room will be better in the main building

So close to the terminal, just follow the signs once you exit the terminal, cross a couple of roads and you're in the property parking lot. It's clean and although an old hotel it's kept clean and updated here and there. For example beds have seen better times, but washroom was looking good. Staff was great, food was fine and served fast. On the down side one two items: 1 only decaf coffee in the room, odd eh 2 the shower drain wasn't great and will not drain fast enough

The staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.

The room is cleaned, shower room was also good. But only the towels were not very cleaned. Except this, I think everything is good.

The problem I encountered was that due to the itinerary, I divided the two order dates differently, but it was three consecutive days. I sent e-amll 2 times to the hotel to inform the hotel that the hotel needed to arrange the same room number for 3 days, but did not reply to me. I checked in smoothly on the first night. It is also determined that the counter staff is staying for 3 nights. After entering the room, I also found that the double bed was small. It was different from the photo. When I was ready to comb, I found that the bathtub was not well drained, like blocked water. Finally, I used a chopstick to take out the toilet paper in the drainage hole and some hair. I think the hotel cleaning staff did not find this problem. The next day we went out, the housekeeping staff mistakenly thought that we only stayed for one day. We were scared when we entered the room at night. Our luggage was gone. My husband went to the counter to ask clearly. Fortunately, there was no missing. I feel that the hotel has not confirmed it clearly again. Because the relationship between the hot air balloon festival in New Mexico, the price has risen by $210-230 and the real room is not worth it at all. There is no shuttle bus to the hot air balloon festival. Some hotels have shuttle buses, and I booked it in early July. Anyway, I sent e-amll without a response, I can only call to ask, not suitable for people who don't speak English to order

The best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much.