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9.7/10
Amazing
GGuest UserI booked this Hotel for 6 older ladies to experience Pidgeon Forge. The Location couldn't be better. The rooms are very nice size and the bathrooms are great. All six of the ladies loved the hotel. Now with six older ladies we had some very picky ladies and they loved it. Great places to sit and talk in the lobby, two fire pits to sit and talk if it is chilly out side. Lots of pools and to use. The keep the buffet clean and refilled. One of our ladies is going to bring her whole family there for a family get together because she loved this place so much. I really and honestly don't feel you will be disappointed if you stay here. The staff is great there is always someone at the front desk which I lliked because I had questions. I can't say enough good things about this place but thank you for doing such a great job.
GGuest UserThe facilities were beautiful and amazing. Room was very nice, bed very comfortable. The food was delicious and the ambience on the top floor was very nice with fire pits to sit and relax by. The only reason I didn’t give a full 5 star rating was because of housekeeping. They came in the first day and restocked our bath linens. After that, for the next four days, we never saw them. Ran out of bath linens, coffee and toilet paper. Had to go to front desk to ask for these necessities. One person on our floor put a huge pile of dirty linens outside their door. Another put their overflowing trash cans outside their door. Our cans were overflowing as well. I would definitely stay here again but I would make sure to request housekeeping daily. Not to clean or change sheets. I never expected that. But to leave clean bath linens and check trash cans and toilet paper.
GGuest UserVery comfortable! After several days traveling and moving hotel to hotel, this felt like home! Loved the balcony view, fireplace, Internet, separate bathroom areas and breakfast buffet. Location was perfect! Manager was very professional and welcoming.
AAnonymous UserI booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!
GGuest UserI was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.
GGuest UserWe love staying at this hotel ! It has the friendliest staff and so clean and well kept .they have an indoor ,hot tub and pool and outside pool with fireplace..It's so close to stores ,restaurants that you can just walk most places ..We met the friendliest families staying and this trip was amazing..Will stay again every time
GGuest UserWe travelled from NKY for a weekend of soccer. The Inn By The River was so accommodating and helpful that we will definitely be staying here next time. They helped arrange rooms all together for 50+ people, equipment, food etc. We had NO issues or complaints when we left.
GGuest UserWe usually stay in hotels, and our first night here was pleasant. The service was good, and the room was clean, well‑stocked, and the King bed was very comfortable. However, the room itself felt a bit cramped, and the bathroom was much smaller than what we’re used to.
Our biggest issue came on the second night, when the parking lot noise was extremely loud and made it difficult to rest. On a positive note, the breakfast was excellent and definitely met our expectations.
Gg._gabyyythe service was amazing and very enjoyable. You can walk to any restaurants,everything is nearby. The cleanliness services AMAZINGGG. The only thing is the breakfast area is small so it’s difficult to find a seat, and also most of the rooms are still old like the picture, but we loved this hotel.
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