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Posted on Jan 9, 2025|Deluxe King Room With View
Guest UserThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
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Price per night from:US$239
Posted on Aug 28, 2025
Anonymous User
This is a relatively satisfactory one. The service is very good. From the door, there is always someone to help with luggage. The location is also very convenient. There is a large mall across the road. There is a supermarket inside. There are people who eat and drink coffee. The spa in this hotel is also very comfortable, in short, this is very cost-effective.
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Price per night from:US$90
Posted on Jan 12, 2026
Guest User
The hotel is not bad, it is located in 30-40 minutes walk from the historic center and 5 minutes walk from the metro. Good view from the window to the Andes. The staff is not very welcome and cheerful, but it has not prevented our rest. Unfortunately, there is no teapot in the room, only a coffee machine with 2 capsules for 2 days per 2 days. And a glass bottle of water, as if it were poured out of the crane.
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Price per night from:US$89
Posted on Jan 19, 2025|2 Double Beds Guest Room
Alexey NikulinGood quality hotel for a short stay in the Providencia district, near all main attractions and shopping venues. From the higher floors there is a good view on the city and the sunset. On the points to be aware of: the air conditioning system in the room is located near the bed and this makes sleeping not very comfortable. Also I would not rely on the reception calling taxi for you - in our case their partner company announced a 45 minute waiting time in the morning right before our flight.
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Price per night from:US$78
Posted on Nov 27, 2024|Room With Two Queen Beds
Guest UserSure! Here's a sample review for a hotel:
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**Exceptional Stay at The Grand Harbor Hotel!**
I recently had the pleasure of staying at The Grand Harbor Hotel, and I must say it exceeded all my expectations. From the moment I arrived, I was welcomed by the friendly and professional staff who made check-in quick and easy. The lobby was elegantly designed, creating a warm and inviting atmosphere.
My room was spacious, spotless, and beautifully decorated, with stunning views of the harbor. The bed was incredibly comfortable, and the amenities provided ensured I had everything I needed for a relaxing stay. The complimentary Wi-Fi worked seamlessly throughout my visit, which was a huge plus for both business and leisure purposes.
The hotel’s on-site restaurant offered an outstanding dining experience. The breakfast spread was extensive, featuring fresh, delicious options to start the day. I also had the chance to try dinner at the hotel’s restaurant, and the food was top-notch, with creative dishes that were expertly prepared.
One of the highlights of my stay was the hotel’s spa, which provided a serene and rejuvenating atmosphere. The services were indulgent, and the staff were professional and attentive.
The location is perfect—close to the city center, making it easy to explore local attractions, but also peaceful enough to enjoy a restful night’s sleep.
Overall, The Hotel provided a truly memorable experience, and I look forward to staying here again on my next visit. Highly recommended!
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Price per night from:US$98
Posted on Jun 9, 2025
Marcelo
my personal experience was excellent. I used the hotel as a base while I travelled to different parts of Chile and also a side trip overseas. They accommodated my request to live my main bag in storage while I used my smaller bags to travel. Staff was always friendly and the food at the restaurant was great, the staff in the restaurant were very nice also. I love the location, next to the Costanera Centre and the San Cristobal Metropolitan Park. Went for hikes around the park many times
aAtransfer to the airport or Uber is really convenient as one of the motorway to the airport is close by making the trip very quick.
It's not the cheapest option fro everyone but the facilities, cleanliness and location makes it worth the price.
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Price per night from:US$65
Posted on Apr 2, 2025
lowrywowThe decoration style of the hotel is very simple and unique, but the room facilities are relatively old. The breakfast is relatively rich. Because it is in the old city, the surrounding environment is relatively complicated, but it still feels safe.
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Price per night from:US$96
Posted on May 3, 2025
Anna
Amazing hotel, I liked absolutely everything! I lived on the 18th floor in room 1803, absolutely stunning view from the window of the Andes and the city, I enjoyed every day at the hotel! Cleanliness, great breakfast, although not enough hot food, but this is compensated by wonderful cheeses and fruits. Perfect location. I had dinner in the hotel restaurant - everything was very tasty, good selection of wine. Warm pool on the 20th floor, gym. Very friendly staff. I recommend the hotel for a stay in Santiago and will be happy to come back again! Thank you for the wonderful welcome! ❤️❤️❤️
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Price per night from:US$96
Posted on Oct 25, 2023|Standard King Room
YNFThe service girl at the front desk is very good. Whether arranging check-in, arranging breakfast or answering various inquiries, she does her best and is enthusiastic. Her English level is also very good. Security is always open and greeting. The beds and supplies in the house were all clean and dry. The room on the side was bright and bright, and the scenery outside the window was beautiful. The tallest tower in America on the left and the famous snow-capped mountains in the distance on the right were clearly visible. Overlooking a quiet yet lively street. It is only walking distance from the supermarket at the foot of the tallest tower, opposite the Starbucks and below, surrounded by pizza, McDonald's, KFC or other hotel restaurants. The transportation is convenient and safe. The breakfast is rich and delicious. Yogurt, cheese balls, kiwi fruit, ”sweet twists” and coffee are all my favorites.
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Price per night from:US$93
Posted on Jun 29, 2025
Lady Kwenadi
I stayed at Bbcasita - Bed and Breakfast - Hostel and unfortunately, it was a huge disappointment. The listing says it was renovated in 2024, but that’s simply not true. The place is run-down and extremely dirty—honestly, one of the dirtiest accommodations I’ve ever seen. It felt completely misrepresented.
The only good thing about this place is the staff. They were kind, welcoming, and genuinely helpful, which made the experience slightly more bearable. But even with their amazing attitude, it doesn’t make up for the state of the property.
Bottom line: it is absolutely not worth the price. For what you’re paying, you can find far better and cleaner options.
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Price per night from:US$26