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Posted on Jan 9, 2025|Deluxe King Room With View
Guest UserThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
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Price per night from:BRL 1,337
Posted on Feb 2, 2026
Alper Utku
Spotless experience. Excellent rooms prrfect location very atrentivr customer service and super professional management. 5 stars ⭐️⭐️⭐️⭐️⭐️ in every way. Definitely recommended
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Price per night from:BRL 470
Posted on Nov 25, 2025
Guest User
Great spot around the corner from Metro Universidad Católica. Plenty of places to eat, drink and be merry in close by too. Staff friendly and keen to share tips and recommendations. All in all, a great place to stay in Santiago!
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Price per night from:BRL 429
Posted on Dec 14, 2025
Huohuoshuizhuyu
The room was clean and quiet, and the hygiene was impeccable. There's a restaurant downstairs, which was very convenient for meals. The front desk staff were super friendly and enthusiastic. There are many trendy restaurants nearby, and it's close to the subway station, a park, a large supermarket, and a shopping mall.
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Price per night from:BRL 386
Posted on Jan 7, 2026
Linda28
It is a nice and clean hotel. We are very impressed with the clean and the comfort and it’s in good location very convenient to go to shopping center and have a nice restaurants around. It’s highly recommend to stay in this hotel.
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Price per night from:BRL 924
Posted on Apr 19, 2026
Axel1911
Old hotel. Some of the amenities need an updating. Rooms are spacious but acoustics is very bad. You can hear everything going on in the hallway, sometimes too early in the morning.
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Price per night from:BRL 441
Posted on Nov 13, 2024|Deluxe Two Double Room
Xiaopangpang1211
This stay was for a business trip. I stayed for one night. The floor was high and very quiet. It is in the eastern part of Chile (rich area). The environment is very good. It is next to the most prosperous luxury mall in Santiago. The transportation is convenient. There are all kinds of famous brands, shopping malls, supermarkets, nightclubs🪩, steak houses, and international cuisines around... The only thing I feel is that the hotel facilities are a bit old and the bed is a bit soft, but the overall feeling is still good. The breakfast is also rich, with various breads, yogurts, fruits, and coffee☕️ Overall, I am very satisfied with this trip🧳Stay
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Price per night from:BRL 697
Posted on Jan 24, 2024
Guest User
Facilities: Pool and gym, room with washing machine with drying function
Service: Towels are cleaned daily and sheets are changed every 3 days
Environment: convenient shopping transportation, there is a small activity park nearby
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Price per night from:BRL 336
Posted on Feb 4, 2026
Qieyimanyou
Very good value for money. There are large supermarkets across the street. Most attractions are within walking distance. The airport bus connects to Metro Line 1 for about 800 meters. The room is very clean. You can cook. The induction cooker and range hood are available. The front desk sister is very polite. You can also store your luggage. The price is very suitable. There is a security guard. It feels very safe. It is all around to eat and drink. The location in the city center is very high. You can watch the sunset and come back to live here.
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Price per night from:BRL 268
Posted on Feb 16, 2024
李李圓園
Safe and convenient: Located in a commercial and residential area next to Av Alameda Libertador Bernardo O'Higgins, above an underground shopping mall, walking distance from Plaza de Armas and pedestrian street, but there is no sign on the avenue, so it is difficult to find.
Cost-effective: It is fully equipped with a refrigerator, microwave, kettle, and beautiful mountain views.
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Price per night from:BRL 317