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9.1/10
Great
AAnonymous UserI stayed here for 3 nights and honestly, I’m very disappointed.
Let’s start with the positives: the location is excellent. Right opposite the train and metro station, Lidl & Rewe supermarkets nearby, and just a straight 15‑minute walk into the old town. Super convenient.
But unfortunately, that’s about it. Service was really flat — communication with reception was very standard, nothing warm or welcoming. The room itself was on the small side (clean, yes, but definitely not spacious).
The real disappointment: water policy. The hotel only provides ONE small bottle of water per day per room. That’s for two people. On my first day, I asked reception for an extra bottle — they told me to go to the bar. Fine, I got one there. On the second day, since we skipped housekeeping, there was no water refill, so at night I went to the bar again to ask for another bottle. This time the staff told me I had to pay.
I was completely shocked. A 4‑star hotel charging €200 per night… and they won’t even provide guests with a simple bottle of still water? I’ve stayed in so many hotels across Europe and this is the first time I’ve encountered something like this. Even more absurd, the hotel leaves free apples at reception and offers unlimited water at breakfast — but refuses to give guests a bottle of water to take to the room? Ridiculous.
This policy really ruined what could have been a good stay. For a “collection” hotel brand, I expected much more in terms of service and hospitality. Sadly, I would not recommend this hotel.
Hotel near Hauptbahnhof, Munich 2.6% of visitors choose this area
Price per night from:€123
8.8/10
Very Good
GGuest UserThis hotel is close to the train station, but the opposite side is being demolished. The window of the room I stayed in was very small. It should be suitable for sharing a window next door, but this window is only a quarter of a window. The room is rectangular, and there is plenty of space on both sides, but the bed and the wall are too close, and the suitcase can't be dragged by people. The aisle is very narrow, so the suitcase can only be carried over the bed, and most people can't carry it at all. There was no hot water for showering on the last day. In short, this room is not a good room. Ctrip is cheating me again. Ctrip has been cheating me recently.
MMegbotThe location was great. Easy to access everything in the city. The staff was helpful and nice. The breakfast was really German. In general, would recommend this hotel for anyone.
Hotel near Hauptbahnhof, Munich 2.6% of visitors choose this area
Price per night from:€70
8.6/10
Very Good
AAKADAI stayed here on New Year's Eve.
I had heard that the New Year's fireworks in Munich never stopped, so I was worried that I wouldn't be able to sleep, but the room was very quiet and airtight, so I was able to sleep peacefully.
It's a very unique and interesting hotel, but it was disappointing that the bed was expensive and difficult to use, and that there were no slippers or bathrobes. Other than that, I think it was good.
Hotel near Hauptbahnhof, Munich 2.6% of visitors choose this area
Price per night from:€130
8.4/10
Very Good
TTraveler 123Let's start with the spa - an oasis of relaxation and rejuvenation. From the moment I stepped into the tranquil haven of the Vier Jahreszeiten Spa, I was enveloped in an atmosphere of serenity and well-being. The spa facilities are impeccable, featuring a range of treatments and therapies that cater to every guest's needs. The expert therapists displayed a deep understanding of their craft, ensuring a customized and revitalizing experience. After indulging in one of their signature massages, I felt completely refreshed and invigorated. The spa's attention to detail and commitment to providing a sanctuary of calmness was truly impressive.
As for the location, Vier Jahreszeiten Kempinski is a true gem in the heart of Munich. Situated on the prestigious Maximilianstrasse, it offers an ideal home base for exploring the vibrant city. From the hotel, you can easily reach Munich's iconic attractions, designer boutiques, and renowned dining establishments. The convenience of being able to stroll through the historic city center or simply step outside to admire the beauty of Maximilianstrasse made my stay even more enjoyable. It's a testament to the hotel's commitment to offering guests the best of Munich right at their doorstep.
The overall experience at Vier Jahreszeiten Kempinski was nothing short of exceptional. The luxurious accommodations, attentive staff, and attention to detail throughout the property were all factors that contributed to a memorable stay. The blend of classic elegance and modern amenities created an inviting and sophisticated atmosphere, which I found to be both comfortable and inspiring.
In conclusion, Vier Jahreszeiten Kempinski Munich is a top-tier hotel that truly understands the art of hospitality. The remarkable spa and the unbeatable location in the heart of Munich set it apart as a destination that caters to travelers seeking a perfect balance of relaxation and exploration. I highly recommend this hotel to anyone looking to experience the best of Munich in a luxurious and welcoming setting.
PPrajwal PisalMy stay at Plaza Premium was fantastic. The room was beautifully furnished and equipped with all the necessary amenities. The breakfast offered a wide variety of options, catering to different tastes. I highly recommend this hotel for a comfortable and enjoyable experience.
GGuest UserFor the price the place was good but don’t expect too much. You have to pay for a lock which was annoying but also the price was 1€ a day for it. The bathroom though was kinda gross, people would leave a soaking wet bath mat on the floor and it just wasn’t pleasant. But that’s not in the hostel. The major thing was it was loud, I could hear people every night screaming in the hall and it had zero sound isolation.
Hotel near Hauptbahnhof, Munich 2.6% of visitors choose this area
Price per night from:€10
8.2/10
Very Good
GGuest UserThe service was good, there was free luggage storage, the room facilities were in good condition, the air conditioning was strong, the room was a bit small, but our wallets were also small. Don't go out too late, the surrounding streets don't seem very safe.
AAsh76OK - the good -
The rooms are spacious, bed is large, the bathroom is lux with marble floors.
it is also in a great location. It is close to the train station and has a Lidl behind it.
The barman Jan is friendly and helpful.
And the not so good -
The rooms do not have a fridge, a microwave and not even a kettle!
When I enquired about the tea and coffee facilities, I was curtly told if I wanted coffee I could buy it downstairs.
It is difficult to understand how a hotel can justify a 4 star rating if it doesn't have anything more than a bed and a bathroom.
And then there is the room temperature. It's a furnace in the room I think the temperature was set to 29 degrees C!!
And the room temperature can't be changed in room. Only the reception can.
Even if they change it, it resets the next day.
I'm not sure why this hotel needs a sauna... Just stay in the room.
As has been noted in another review on Tripadvisor, this issue is ongoing. He noted it in 2017 and again in 2019 but nothing has changed.
Secondly is the staff attitude. They aren't rude but not friendly either. Likely they are worn down by the same issues getting raised while they are powerless to change it themselves.
Unsurprisingly, I was not offered a late check out.
The main advantage of location is lost by all the disadvantages.
If that's why you want to stay here, don't let the photo's trick you, book another better hotel nearby.
GGeanyThe reception was helpful. The first room they gave me, the TV was not working and they changed me to another room. Overall it was a comfortable room. Bed and pillow were clean. Location was pretty convenient from Theresa Giehse-Alle station. A mall was location in walking distance and easy access to convenience stores to grab for quick meal.