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9.7/10
Amazing
GGreat AThis is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!
GGuest UserWe stayed here to go to a Katy Perry concert in SSE arena. We stayed in a room with 2 x Queen begs for 4 girls. It was fab! The room was spotless, the beds were so comfortable, and staff were very nice and helpful. We had just eat deliveries for food and drink before the concert and got up to a gorgeous breakfast. I would recommend this hotel to anyone as I believe it caters for all. I am returning in January 2026 and cannot wait already.
PP&PGrand Central is in great location in heart of Belfast. Fantastic staff who are friendly and always on hand to help. At reception Matthew warmly welcomed us and we had a wonderful time Saturday afternoon lounging in the Observatory ,sipping delicious cocktails and enjoying the beautiful Belfast skyline.
Breakfast was lovely with 2 highlights for me ; chef made me perfect poached eggs upon request - thank you! Also variety of mango, mixed berry etc. smoothies were freshly made and served during breakfast; delicious! Would thoroughly recommend for a short city break and Belfast too was buzzing! Will be back again December!
AAnonymous UserThe only advantage of the hotel is that it is in a good location and convenient for travel. I am not satisfied with the room. It uses some high-tech technologies, such as the toilet door automatically closes and opens when it is touched, but we feel that it is noisy at night, so we specifically asked the front desk staff to help us cancel this function. Another thing that made our stay experience bad was that we were arranged in a room in the basement, and it felt like there were almost no other guests down there. I don't know why we were treated very specially. The room is very small, and there is not even enough space to put luggage. I don't recommend this hotel.
GGuest UserAbsolutely amazing, the atmosphere, the food, the drinks, the swimming area, the room, everything was 100% 10/10. The staff were also very kind and welcoming with good communication, to anyone who is thinking about staying, go for it!
TTeacher HarryLocated in nice area of Belfast about 5-10 minutes walk from the Grand Central railway station.
The staff are very helpful with suggesting and arranging places to visit in the area.
The facility is modern and well maintained and breakfast is good. 10/10
GGuest UserStayed for 3 nights to celebrate our 28 year anniversary- great location and an easy stroll in 7/10 mins to centre of Belfast and 12 mins to the Cathedral quarter. Good funky vibe in lobby and very relaxed and chilled. Great room very spacious and clean . Breakfast was self service and had a broad range of food on offer. Staff very friendly and helpful and arranged taxi to port as well as being on hand to offer information when asked - very good stay and we left very content . Complementary Cocktails on arrival was a great touch as well
GGuest UserExcellent hotel walkable to most city sights. The standard king room was spotless and spacious. The room was well equipped and had tea, coffee and a fridge.
Breakfast was excellent, though did have to queue for 15 minutes on Sunday morning.
Nearby is an indoor market which was great as was Simply Fish across the road from the hotel.
All staff lovely. Would definitely stay here again if in Belfast.
LLisaLA lovely hotel in a great location with friendly and helpful staff —- however there were so many small negatives that the overall experience was disappointing. The lift was not in service so had to use the stairs. Thankfully not a high rise and I was on the 1st floor. A huge, well decorated room was ruined by air conditioning and extraction units right outside the window which made for a loud and restless night. The frosted glass on the windows left the room dull. Black mold in the bathroom, large crack on the wall and dirty carpets did not help. Neither did the badly made bed and stiff coarse dressing gowns, which I had to look for and found squashed into a shelf in the wardrobe - and one had a large black stain on it. WiFi was very good but there were no usb / type C charging ports. TV was tiny in comparison to the size of the room and kept losing its signal. I also noted a blown lightbulb, but I guess this could have happened at any time. Breakfast was also disappointing, although the sausage was delicious and the highlight. They did provide a small gluten free option too, but I’m not sure if GF bread and non dairy milk is sufficient in and of themselves. The hotel claims a 4* rating and for that I would have at least expected tea/coffee table service. Instead I got it myself from a coffee machine. The coffee itself was very strong to the point of being undrinkable. Finally while speaking with staff it emerged that the Trip price, which supposedly included a huge discount was actually way over the standard price for a room with this hotel.
Mmarycon buagayanThis is my second stay at the Clayton Hotel, and overall, the experience was pleasant and the accommodations were comfortable. The rooms are clean and well-maintained, and the hotel offers good value for an overnight stay.
However, I observed that the reception staff could benefit from being more attentive and proactive in assisting guests. On several occasions, it seemed that guests were not immediately acknowledged, which can leave an impression of inattentiveness — particularly for international visitors.
My previous stay was three years ago, and I was hoping to see some improvement in this area. Consistent professionalism and warm hospitality at the front desk would significantly enhance the overall guest experience. I look forward to seeing positive changes on my next visit.