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Featured facilities: Parking, Laundry Service (On-Site)
Very Good
115 reviews
8.4/10
1 night
From €92
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9.7/10
Amazing
GGreat AThis is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!
SSh.kilaIt was a pleasant experience overall, but I expected more from such a hotel. The floor of the room wasn't cleaned and mopped, and there was dust anywhere. We also didn't even get a bottle of water. However, I called them to see if we can check in a little bit early and they let us with no extra cost! It worth it.
GGuest UserMy recent breakfast experience at this hotel had its ups and downs. First, the baby high chair was disappointingly dirty, even after I spent a considerable amount of time wiping it down with wet wipes, as seen in the pictures. The cleanliness standards should definitely be improved.
As for the breakfast service, it left much to be desired. It felt like there was only one server handling everything, and it took a whopping 20 minutes for a simple yogurt to be served. I'm confident I could have prepared it in two minutes myself. Plus, the portion of yogurt was quite small, and the oatmeal was almost inedibly dry. However, I must admit that the full breakfast option redeemed the dining experience.
In summary, while the full breakfast was enjoyable, the cleanliness of the baby high chair and the slow service for basic items like yogurt need significant improvement.
GGuest UserFacilities: I saw on the Internet that this hotel has an indoor swimming pool, but when I arrived at the store, I was told that there was never one. Facilities are not as advertised. And the room is not big.
Hygiene: very good
service: good
Environment: The geographical location is superior, and the scenery outside the window is excellent.
CCicianThe biggest drawback is its location, which is quite rural, surrounded by nature parks, and small residential towns.
On the plus side, the rooms are genuinely spacious. This time, I stayed near the edge of the building, with windows on two sides. One of the windows opens to a view of distant snow-capped mountains 🏔️. Additionally, the soundproofing and cleanliness were excellent. The air control system can be a bit noisy, but once it’s turned off at night, the room is wonderfully quiet.
The hotel also features its own gym and swimming pool, which include some classes, a sauna, a steam room, and a hydrotherapy pool. While it can get busy during peak hours, it never felt overcrowded. Many of the club members are local residents, and listening to their amusing banter in the steam room was quite entertaining.
Staying at a hotel alone is such a blissful way to relax. When I get home, I’ve decided to upgrade my bedding and incorporate sauna sessions into my routine!
GGuest UserThe apartment is big enough. All things are ok. Free underground parking is provided and it’s very convenient to go to the apartment directly via the lift. The staff are helpful. The pan is scratched and they immediately provided the new one. Tesco superstore is just next to the door, very convenient for shopping food. Very good for family trip when you want to cook for yourself.
GGuest UserGreat hotel, lovely looking and welcoming foyer. Hotel staff were excellent, well mannered, attentive and friendly. Rooms were nice and clean with a modern TV. A bit pricey for food and drinks. My shower was pretty cold at 5am in the winter unfortunately and a staff member did try to help to no avail. Would stay again but it's unlikely that this is the first time that hot water has been a problem, you would imagine there would be checks and/or protocols for handling this situation, especially in winter.
FForcefieldYou cannot fault the location, but everything else is rather average, particularly the breakfast. If you can get an inclusive rate below £70, it’s bearable I suppose.
GGuest UserMy husband and I had some issues with our bookings but it was efficiently handled by Kris, one of the front desk staff. Although the issues faced were not caused by the hotel we were given free breakfast and we really appreciate the kind gesture! Breakfast was simple but nice. The restaurant also provides vegan options. Our room is warm, cosy and has a sofa bed. Hotel is strategically located and you can walk to the malls and many restaurants around the area.
GGuest UserApartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again