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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
128 reviews
8.7/10
1 night
From TWD 2,282
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9.7/10
Amazing
GGreat AThis is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!
MM509697****The hotel boasts a central location, and the rooms are quite spacious with a generous breakfast spread. The only downside was the cleanliness of the room; I found two spiderwebs on lamps, both at low positions, and they weren't cleaned during my two-day stay. Also, the toilet wasn't thoroughly cleaned upon check-in. I wasn't fond of being assigned a room at the end of the hallway either. Aside from these points, the hotel is decent. Check-out is at 11 AM.
SSORAYYAExcellent hotel service , the location was great and only 15 min walk to the city centre . This will be our go to hotel in belfast . Also close to the titanic museum. The restaurant was very good and all the staff were very friendly.
GGuest UserThe good- great location, high quality bed and furnishings.
The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses.
Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen.
Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave.
Have fed back to hotel reception so hopefully will improve.
Overall disappointed in what we had planned as a luxury treat.
CCicianThe biggest drawback is its location, which is quite rural, surrounded by nature parks, and small residential towns.
On the plus side, the rooms are genuinely spacious. This time, I stayed near the edge of the building, with windows on two sides. One of the windows opens to a view of distant snow-capped mountains 🏔️. Additionally, the soundproofing and cleanliness were excellent. The air control system can be a bit noisy, but once it’s turned off at night, the room is wonderfully quiet.
The hotel also features its own gym and swimming pool, which include some classes, a sauna, a steam room, and a hydrotherapy pool. While it can get busy during peak hours, it never felt overcrowded. Many of the club members are local residents, and listening to their amusing banter in the steam room was quite entertaining.
Staying at a hotel alone is such a blissful way to relax. When I get home, I’ve decided to upgrade my bedding and incorporate sauna sessions into my routine!
MMAMZWonderful place to stay in the heart of the Belfast city center. Friendly staff, clean room with an excellent view. Currently one of the better places to stay at in the area. Only issue was not being able to park in the hotel which was booked up, but they do offer a discount for a parking space across the street. Will stay here again.
GGuest UserWe arrived hours earlier than check-in time and were allowed to park our car in the underground garage. This allowed us to take a bus or walk the 30 mins into the city centre,
When we did check-in we were made up with the size and space available to us, 2 bedrooms, large dining table and good size kitchen area, it was also great to see lovely body wash and shampoo to use in the bathroom, everywhere was clean, we stayed 4 nts and the cleaner came in a tidied and change towels for us.
The tesco shoo was handy for picking up some pizzas and wine, saving us some money when on a tight budget, we would definitely stay again,
GGuest UserVery friendly and helpful staff. Location is good as it’s not too close to the weekend craziness of the city center which totally suited a more mature traveler such as myself.
LLisaLA lovely hotel in a great location with friendly and helpful staff —- however there were so many small negatives that the overall experience was disappointing. The lift was not in service so had to use the stairs. Thankfully not a high rise and I was on the 1st floor. A huge, well decorated room was ruined by air conditioning and extraction units right outside the window which made for a loud and restless night. The frosted glass on the windows left the room dull. Black mold in the bathroom, large crack on the wall and dirty carpets did not help. Neither did the badly made bed and stiff coarse dressing gowns, which I had to look for and found squashed into a shelf in the wardrobe - and one had a large black stain on it. WiFi was very good but there were no usb / type C charging ports. TV was tiny in comparison to the size of the room and kept losing its signal. I also noted a blown lightbulb, but I guess this could have happened at any time. Breakfast was also disappointing, although the sausage was delicious and the highlight. They did provide a small gluten free option too, but I’m not sure if GF bread and non dairy milk is sufficient in and of themselves. The hotel claims a 4* rating and for that I would have at least expected tea/coffee table service. Instead I got it myself from a coffee machine. The coffee itself was very strong to the point of being undrinkable. Finally while speaking with staff it emerged that the Trip price, which supposedly included a huge discount was actually way over the standard price for a room with this hotel.
GGuest UserApartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again