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8.7/10
Very Good
RRani indah ayuMy first impression of Swiss-Belhotel was how friendly and efficient the reception staff were; they handled issues quickly. Shortly after checking into my room, the same receptionist called to ask if everything was okay, checking on the AC, lights, etc., just to make sure there were no problems. He also offered us a membership card.
Overall, my stay here met my expectations. The room was spacious, our requests were fulfilled, it had a mountain view, the water heater worked well, the AC was cold, and there was a hairdryer and an iron. The service was friendly, smiling, efficient, and all-around excellent.
Breakfast was also very complete, with many varieties and delicious food. The waitstaff consistently checked tables and promptly cleared dirty plates.
All the staff at Swiss-Belhotel were incredibly helpful, very friendly, and always smiling.
Great job to the team and management; they made our stay comfortable and enjoyable. Keep up the excellent service and product quality!
Mmuhammad rony masriThe room and location are really good, but the food is just very average. Please improve the taste of the food so it's as delicious and amazing as the hotel next door.