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9.7/10
Amazing
GGrace Ridnour-NollschGorgeous boutique hotel with staff that goes above and beyond. The heir of the estate actually greets guests and ensures they have a pleasant stay. We only got to stay for one night, but they upgraded our room and allowed us to enjoy the pool as we arrived early and they needed time to get the room ready. It is worth the price.
GGuest UserThe hotel is very new and is the best hotel for the entire trip. The breakfast is good, the front desk is very good, the room is better than expected, the soundproofing is very good, it is 2km away from the historical center, parking is free, there is a swimming pool on the roof, and the view is very good; the only drawback is that the toilet is designed a bit high, and a person with a height of 160 can only tiptoe 😅
GGuest UserExcellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out. I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt.
SStefania26The location was great, and we enjoyed the free breakfast in the morning (muffin and coffee). The only annoying thing was that there is noise and light coming into the room. All the rooms are on the side of the pool so as people pass by or swim in the pool, it gets noisy fast.
CCanSwedeThe hotel was well-located and the staff were kind. Unfortunately, the shower drain was not properly installed and sewage gases would fill the whole hotel room. The hotel cleaners tried to mask the odour by liberally spraying a room deodorizer. The pool, although shallow, was perfect for cooling off.
XXiqueermamaI really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.
GGuest UserClean, comfortable, and perfectly located. The hotel was spotless, the staff was friendly and helpful, and the location couldn’t be better, close to everything I wanted to see and do. Despite being so central, it was surprisingly quiet, which made it easy to relax. Would definitely stay here again.
MMohacsiThe hotel is ok, I got a bigger room with view to the pool. There was a group of people at the pool so it was a little louder and during the day also.
AAnonymous UserMejorar el servicio de limpieza en las habitaciones, tienen que ser más cuidadosos. Deben de saber el número de personas que se están quedando en la habitación para dejar el proporcional en toallas y artículos de aseo personal.
GGuest UserThe pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.