GGuest UserLet me give a thorough review of this hotel!
This was my second stay, and I feel it's necessary to start with the first visit. About 7 or 8 years ago, when the hotel first opened, I stayed for one night. In the middle of the night, there was a false fire alarm. The crucial point was that the fire alarm broadcast was in Malay. For an emergency like a fire, shouldn't the primary language be English? Our whole family walked down the stairs from over the 10th floor to the ground floor, only to find it was a false alarm. Imagine, half-asleep in the middle of the night, dragging family members down the stairs, and we also encountered many elderly people descending. We didn't complain that time; we understood, as it had just opened. We just reported the situation, and the hotel didn't say much.
After 7 or 8 years, I decided to experience it again and booked two nights. I was a bit disappointed upon check-in because the large shopping mall next door was closed, and the surroundings seemed desolate. 'Oh well,' I thought, 'I'll just get some rest early.' Our habit is to leave a light on in the bathroom at night for convenience. Unfortunately, the bathroom glass had no curtain, so the light was completely unobstructed (photos attached as proof). After finally falling asleep, the power in our room went out in the middle of the night, waking up the whole family due to the heat. The room and hallway were pitch black. Please try to imagine that feeling of darkness. I called the front desk, and they said our floor had a power outage, but not the rest of the hotel. Eventually, the power came back on. However, our whole family couldn't get back to sleep from 4 AM until dawn. The next day, I contacted Trip.com and the duty manager. The hotel agreed to change our room, and the duty manager offered two complimentary buffet dinners.
This message is purely to express my genuine feelings. The hotel rooms are quite spacious, the bed is a bit soft, there's significant afternoon sun, and the air conditioning temperature control isn't very responsive. However, the hotel staff are truly excellent, providing sincere service. But the thought of poor sleep at the hotel, the unobstructed bathroom light, the false fire alarm, and the power outage issues truly make it difficult for us to return. Melaka is quite quiet now, and while the hotel has such wonderful staff, the hardware aspects are a real shame. If improvements can be made, please let us know, and we might consider experiencing it again. I sincerely wish the hotel a prosperous business.
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