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9.1/10
Great
BBababubuTo be honest a little pricey for a small room. But it definitely is an iconic hotel and the lobby is beautiful. Ducks are cute and the hotel is duck-themed. Parking is extremely expensive, 40 dollars.
GGuest UserMy first approach when I arrived on site wasn’t good. The staff that was helping me was a lady. I didn’t get her name but she wasn’t friendly. Her demeanor wasn’t there at all like she was rushing. No biggie. I didn’t complain. I stayed in town for 3 days. When I got to my room it was a ADA room. I didn’t ask for. I didn’t complain. Turned tv on and could not watch. I called front desk the lady gave me such a lame excuse. Maintenance came. He spoke no English. Had to translate on phone. He fixed. But it immediately went off again. I started to ask for a new room all together but decided to just write review. I feel like they save the good rooms for the airport staff like the attendants and pilots as I seen a lot of them coming and going. River view not worth it at all on my end.
GGuest UserThe hotel is located right at the train station, and so is perfect if you are catching the AMTRAK. The rooms were pleasant and the staff were friendly. The bar is very trendy though was understaffed and so whilst we were there, it took ages to get served.
GGuest UserThis hotel was really nice. When we arrived they gave us a room that was not clean completely clean. We immediately went back downstairs and They switched the room and gave us vouchers for drinks for the inconvenience. It was walking distance about 10 minutes from beale street. There are restaurants nearby and the hotel have a nice restaurant. I would stay here again.
MMark DuncanThis is a great hotel with nice clean rooms and comfy bed. Lovely big TV in the room with accessible HDMI port for bringing your own device. I know you don’t book into a hotel to lie and watch TV but it’s nice to catch up on things after a long day out. Location is excellent as no more than 10 min walk to downtown Beale St, and 20 mins to Sun Studios, where the magic began. Reception being renovated while we were there so not quite as functional as it should be but staff were terrific and incredibly polite. Rocky the concierge/manager was a bundle of fun and provided some great info on what to do in this great city 👍
GGuest UserThe is a nice hotel. It is very clean and updated. The pool and hot tub made the stay even better. The rooms are spacious and the staff are very friendly. I will gladly stay here again.
KKristan SnyderOne of the best hotels we have ever stayed in . Staff super friendly love this place . Bar is awesome love the video games to play in lobby . The staff is super friendly an helpful . Food is delicious . Dog friendly our puppy was so happy . Room is awesome bed is super comfortable. The shower is amazing staying another night for sure one of the best places ever !!!
YYijingdakawanliudazhou,nanjizhoubuxiangquWe have a total of two rooms. There was something wrong with this room. The lock of the room was bad when we checked in. We changed the card several times up and down. Finally, we asked the people of the engineering department to repair the lock.
When I checked out, the front desk said that there was a problem with the payment of the room rate. Let me swipe the card again, but my room rate was prepaid by Trip.com , how could I pay it again. Later, the front desk communicated with her manager, and they solved the room rate by themselves. They should go to communicate with the third-party intermediary of Trip.com .