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9.4/10
Amazing
HHappy visitorThe reception staff are very helpful and forthcoming in providing prefessional services to guests. We enjoyed very much the nice breakfast of high quality in the cosy restaurant . The room was spacious and cleaned. The central location (close to bus/train stops) made it very easy to scenic spots . We made a very good choice of this hotel. The picture shows the dino outside the hotel which makes the environment relaxing.
型型英帥靚正!The location is really good. You will see the blue building once you come out from the railway station.
However there are a few steps in front of the hotel, which make it a little bit inconvenient for travellers with heavy luggage.
The room is spacious with the window overlooking the trains passing by. It is not a bit noisy when the window is closed though you may feel the vibration.
The furniture is a bit old. The shower area is slippery, and so be careful when taking the shower.
XXiamenbiaogeThe location of the hotel is good, next to the European train station SBB, it is very convenient to travel by taxi and public transportation. The biggest problem is that there is no air-conditioning. It is only the beginning of June, and the outdoor temperature is as high as 28 degrees at noon. There is no air-conditioning indoors, and the sunlight is direct (European latitude is high, and the sun's slope is not large in summer), and the indoor temperature is as high as 34-36 degrees! I couldn't sleep at all. I asked the front desk and said that the temperature is relatively low at night and it will cool down. The room is not ventilated and it won't cool down at all! Only a small electric fan is provided, and I have no sleep all night! When booking a hotel in Europe, you must ask whether there is air conditioning. 80% of hotels in Europe do not have air conditioning, which is unbearable in summer! This is still a European four-star hotel!
RRebeccakvdhWe were just passing through. It's a clean hotel with friendly staff. It was a hot day, so they took a window to our room. You don't have to pay for that. Everything else in the hotel was a bit pricey. But we had a great night!
GGuest UserOur first visit to the lovely city of Basel and the hotel is well situated on Clarastrasse, which was just a short 10-minute tram ride from the Basel SBB main train station.
It is well connected to many parts of the city with the tram stop just a minute from the entrance.
There is a Coop supermarket and a nice Klara food court with a great atmosphere for meals on the same stretch.
The room was clean, bright and spacious for our family of 2 adults and a 8yo. We slept very well as there was no noise our room faced a residential courtyard.
Lastly, kudos to the warm reception we experienced at check-in and check-out.
Thank you for an overall lovely 2 nights at the Pullman. We will choose to stay here on our next trip to wonderful Basel.
GGuest UserI made a reservation through Trip.com for 1 night (2 days), but upon arrival the hotel informed me that it was booked as 2 nights (3 days), which would result in additional charges. Later, the hotel told me they would correct it to 1 night (2 days) and that no extra charges would be applied. They also took my card for deposit purposes but assured me that no payment would be made.
However, on July 14th, I was charged twice: CHF 30 and CHF 46.8. Could you please clarify why these charges were made and arrange for a refund if they were charged in error?
GGuest UserThe location is bit far from the center but the surrounding environment is peaceful. Staffs are helpful and supportive. However, there is no usb charging port so bring Swiss charger!
AAnna801Basel is very small, just a 15-minute walk from the city center. This hotel is located on the edge of the city center, making it especially convenient for walking and public transportation. There is a beautiful lady at the front desk, gentle and polite. The room size is probably okay in Europe. Although the facilities are not new, they are very clean. There are capsule coffee in the room and the toiletries are provided by L'Occitane. The hotel is across the road from the Rhine, and there is a street behind the hotel similar to the bustling weekend market.