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9.4/10
Amazing
GGuest UserThe room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service.
Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels.
The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.
親親愛的彤彤Kinugawa Ace Hotel, the service is superb, although the front desk does not understand English very well, but communication is smooth, the place is very large, the hotel is magnificent and luxurious, there are private hot springs, there are also outdoor open-air hot springs, there are many shops in the hotel, enough to satisfy the guests' shopping without leaving the house, adults and children also had a lot of fun, highly recommended.
CcckentThe hotel is great! The room was clean, comfortable, and well-equipped with many facilities like karaoke, a game center, and more. I visited with my family, a total of 14 people, and they were able to arrange a private room for us for both dinner and breakfast. Both meals were buffet-style and absolutely delicious.
The onsen experience was wonderful, and the view from the onsen was fantastic, with a beautiful view of the Kinugawa River.
However, there was one issue: when we checked in, the reception took our passports for photocopying. Unfortunately, they missed returning one of the passports to us. It wasn’t until after we checked out and reached our next stop that we realized one passport was missing. We had to go back to the hotel to take it.
Despite this, the overall experience was great, and I would still recommend the hotel.
EE1472****The location is superb, conveniently situated between Tobu Nikko and JR Nikko stations. While the room was a little on the smaller side, it was immaculately clean. The hotel's on-site hot spring (onsen) was also a pleasant bonus. The only minor drawback was that the changing area for the onsen felt a bit rudimentary. The absolute highlight was the complimentary breakfast; it was very generous and delicious. Overall, I would definitely recommend this hotel.
RRobS.First off, do not trust Google Maps for directions. The directions take you up the alley behind the hotel. The hotel opens on the main street (Hwy. 119 is what Maps indicates).
This is an absolutely great little hotel, well located, clean and everything about the hotel I noticed, well looked after. It has a small, functional onsen that I used.
I was in their hostel section, a single bed, capsule style. A little tough for a creaky, bad knees, old person like me but a great stay. They have a small, affordable breakfast buffet (Oriental-style) for purchase that is decent with a variety of different dishes. And they have a machine that dispenses excellent, fresh coffees and other beverages.
It is a 2-star hotel and I will give it a 5 star rating as a 2 star hotel. Very good little hotel.
RRosie33The bunk bed was so large compare to average bed size with comfy and clean blanket and sheet. There is personal locker with key, lamp, charge station, body and face towel, slipper, and free flow kimono and amenities. The soap, shampoo, body lotion, and face wash are provided. I think it is super fantastic compared to the cheap price.
We can use public onsen (male and females are in different rooms so it is so convenient). From 15.00-22.00, in the Lake-View Lounge, we can drink and eat snacks for free: all kinds of alcohol, various soft drinks machines, coffee machines, beer, ice, tea, etc. So fantastic!!!!!
There are library and game corners as well. This hotel is just across the Chuzenji Lake, 900m from Kegon lake. There is one and only convenient store (10mins by walk from hotel) which is open 08.00-20.00.
Even though there are view restaurants nearby, however, you must be aware that food here is quite difficult to access. Restaurants mostly close as early as 3 or 4 pm.
I will definitely come here again.
BBenjaminsim87An extravagant Onsen Hotel experience. I came in Autumn in the depth of fall colours. Every night the wind in the trees lulled me to bed. The rooms with the private tub and terrace are awesome. Dinner and breakfast is luxurious too with a sampling of local Nikko delicacies like Yuba. A hotel for adults looking for calm and solace.
GGuest UserThe location is really good. 10 mins away from the station. Easy to find. Big hotel, about 11 floors. The room is quite spacious, part in western style with beds and part in japaneese with tatamis. There is sink in themiddle of the room, quite comfy. Good view to the mountain and forest from the window, 9th floor. Nice yukata to wear, i liked the outerpart. Breakfast and dinner is buffet, quite big choice, free beer for dinner, not so many fruits, no cakes for breakfast (dinner only). There is sushi and sashimi choice, delicious food. Onsen is quite good, clean, big. Will recommend to stay here
GGuest UserI don’t understand why someone would leave a negative review due to their own negligence. Trip.com clearly mentioned the additional 300-yen tax (I assume this is the onsen tax) per person, yet they still claimed they were “scammed.”
My overall experience at Hotel Euro City was wonderful. The staff were extremely nice and helpful, and the shuttle bus service was amazing. If you want to get to the hotel easily, check the shuttle schedule on the hotel’s homepage so you don’t have to walk from the station. They run it every day at 9:00, 9:30, 10:00, 15:15, 16:15, 17:15, and 18:15 from “Nikko Station Hotel Classic,” right next to JR Nikko Station.
The room was spacious and comfortable, and the onsen in the backyard was great. It’s true that the room had a mild smell, but I assume it was due to recent pest control (it smelled like pesticide). Just open the windows for a while and it goes away.
Breakfast was okay—not as fancy as in the advertisements, maybe because it wasn’t peak season. Overall, I think this is a very good choice, especially if you’re traveling with family.
自分の不注意が原因なのに、なぜ悪いレビューを書くのか理解できません。Trip.com にはきちんと「1人あたり300円の追加税金(おそらく入湯税)」と明記されているのに、それでも「だまされた」と書く人がいます。
私のホテル・ユーロシティでの滞在はとても快適でした。スタッフの皆さんはとても親切で、シャトルバスのサービスも素晴らしかったです。駅から歩きたくない場合は、ホテルのホームページでシャトルバスの時刻を確認すると良いと思います。毎日、JR日光駅のすぐ隣にある「日光ステーションホテルクラシック」から 9:00/9:30/10:00/15:15/16:15/17:15/18:15 に運行しています。
部屋は広くて快適で、裏庭にある温泉もとても良かったです。確かに部屋には少し匂いがありましたが、おそらく害虫駆除をした後の匂い(殺虫剤のような匂い)だと思います。窓を開けてしばらく換気すればなくなります。
朝食は普通で、広告ほど豪華ではありませんでしたが、ハイシーズンではなかったためかもしれません。全体的に、特に家族連れの方にはとても良い選択だと思います。
玩玩转星球-KevinThe most important buffet dinner during the stay was served very late, and the dishes were often empty, which is very rare in Japan.
Because it was less than 700 yuan and included two meals, although the hotel had many flaws, it was understandable, but the faucet in the room seemed to be broken, and the water flow was not smooth, which should be replaced.
Overall, this room was acceptable.