GGuest UserThe hotel's location is superb, within walking distance to Otaru Canal and Sankaku Market. The hotel design is elegant and refined, with a vintage touch. The 5-person loft room feels spacious. The bathroom has a separate wet and dry area. The restaurant windows are adorned with charming Otaru glass elements. I really enjoyed the hotel's happy hour wine tasting, and I loved spending a relaxing time in the beautiful bar.
GGuest UserVery good, nice people, great view, nice room! It is recommended to book two nights to relax! The most amazing thing is opening the balcony door! From that moment on, you feel that taking a taxi is really worth it.
AAnonymous UserIt was a cute boutique hotel with nice bonus facilities! Room is nicely designed and functional, with warm colors feel homey and comfy. Too bad we didn’t get the bath tub room as they were fully booked. Views from the window is mountaneous area, very nice! Bed and pillows are comfortable. Surface area for stuff are generous and practical, even enough space for sofa. Too bad they don’t give free coffee or at least instant coffee, only tea. No onsen. Music box night was awesome! Feels like a romantic dinner setting, but the smell of lamp oil was too much, gave me headache so I couldn’t stay for long, even though I would love to support the hotels and all of the polite and friendly staff by dining there. Staff are wonderful, smiles and polite and professional! During this trip we felt like Japanese staff in general are becoming a bit cold toward tourists but this hotel’s staff are not like that! We appreciate you guys. Thank you!
MM459597****We stayed for four nights, and the ski package we booked was a good deal. However, on the first day, the staff at the ski rental shop seemed a bit unfamiliar with the process, which caused us quite a bit of hassle.
The hotel's advantages are very clear. We chose it specifically for the convenient ski access. Every day, after skiing, being able to enjoy the hot springs before the crowds arrived was incredibly pleasant, especially since it was snowing during our stay, which made for a unique experience.
We had dinner at the restaurant a few times. Since we made same-day reservations, our choices were limited, and our dining times were somewhat restricted. Despite the limited selection, the dinner food was good and not expensive.
The downsides were also quite noticeable. Firstly, the moment I opened the toilet lid upon check-in, I found a curly hair, which was a real turn-off. It might have been an issue with the specific room we were assigned (this room was inexplicably next to the garbage room); the layout was a bit strange, and there were no bedside tables, which was very inconvenient.
I personally felt that the staff's service attitude was good, but my spouse mentioned that he used polite language when communicating with the front desk, and he was surprised that they did not reciprocate the same level of courtesy.
CC.YapVery convenient location if you are into skii/snowboarding. It’s quite centralized to majority of the slopes and only 30mins drive to Otaru town. Only downside there is no food nearby by the hotel itself has 2 restaurant. The Japanese one was superb, good food with reasonable price, sadly only open few days a week.
GGuest UserI was very impressed by the connection between the movie-worthy old house and the modern Japanese-style hotel. Just staying here felt like an attraction in itself. However, the lighting was a bit dim at night and the lack of a drain in the bathroom floor was a bit inconvenient.
GGuest UserThe main building for check-in is really close to JR station. Just exit, go straight, turn left after you see Lawson, and then another left at the intersection. It's about 400 meters. The hotel is spread out in several areas. After check-in, the staff told us our villa was another 10-minute walk away. Luckily, there's a shuttle service both ways. It meant we were quite a distance from the onsen, but that was okay since we'd already had plenty of hot spring baths on our trip.
I was pleasantly surprised by the villa's location – it was fantastic! Tucked away in an alley near the shopping street along the canal. The space was huge and well-equipped, and having an entire standalone villa was incredibly comfortable. I didn't encounter any of the issues other reviewers mentioned, so I'm very satisfied!