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9.4/10
Amazing
GGuest UserWe had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation.
A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal.
The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay.
Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!
TThe Mrs.Absolute Paradise
I cannot recommend Astoria Palawan enough! My husband and I recently stayed in one of the Villas, and it was the perfect home away from home. The space, the privacy, and the gorgeous views made our trip truly special.
One of the highlights was the boat trip to the sand bar—a slice of heaven in the middle of the water. The team that took us out ensured we were safe and comfortable the entire time, making the experience completely worry-free and magical.
The food was consistently excellent. We enjoyed the breakfast and dinner buffets, which offered a fantastic variety of delicious dishes to suit every taste. For evening relaxation, we loved having drinks at The Dome—the atmosphere is unmatched.
What truly sets this resort apart is the staff. Every single person we encountered went above and beyond to make us feel welcome. I want to send a huge thank you to Segundo at the Canopy reception for his warm and efficient service. A special shout-out to Jacqklyn at The Dome for her wonderful evening service and making our nights out special, and to Mark at the Habitat Restaurant for his attentive care during our meals.
We are also incredibly grateful to the team who safely took us to the sandbar—your professionalism was reassuring. Finally, a massive thank you to Agustin at the waterpark for his energy and helpfulness; he made the waterpark experience so much fun for us no.
If you are looking for a flawless stay in Palawan with incredible villas, great food, and staff who genuinely care, book Astoria Palawan. We are already planning our return
GGuest UserThis hotel is absolutely amazing for the price. I'll start by saying there's a free airport transfer. You just need to write to the hotel in advance with your flight number and names. The breakfast buffet is incredible. There's a pool and a spa. Everything is very beautiful and clean.
GGuest UserFirst of all i would like to say thank you to all the staff in Carpe diem especially to Donald! ;) the guy at the reception i really appreciate the helpfulness, and also the treatment he gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Donald im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Carpe diem!
For those who checked a high quality type of service and good place to stay please choose carpe diem by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is the service of Donald;) please send my regards to him
M
AAnonymous UserThe location is very convenient since it was just in front of Robinsons Palawan. Check in process was smooth as the staff already checked us in prior to arriving. The complimentary airport transfer was good. The driver was on time. Just had a few hiccups when I initially reserved for a complimentary airport transfer as the socmed admin seems puzzled at first. But just a minor flaw. The room was huge. The complimentary breakfast was excellent especially it’s a buffet. Extra stars for being flexible, was able to give us a packed breakfast since we are leaving early morning. Extra stars also for the helpful and proactive staff. Overall, it was a great stay and would book again when I go back to Puerto Princesa.
MMa’am JhenLove the amenities, the cleanliness of the room – not to mention, it is suuuper spacious for a couple. Every corner js instagram worthy.I also love that they allow outside food and drinks despite the fact that they already have their own restaurant and serve variety of foods. Very accommodating staff as well. I would highly recommend the place!
MMartin BosioIncreíble stay! Nice hot shower, beautiful pool to relax and have a drink. Really friendly and professional staff. Accesible from the airport, only downside would be that it’s a bit far from downtown but perfect for a peaceful stay. 100% recommend to buy tiny bread called “Cheeseepandesal” from the neighboring lady baker (has a caddy with oven, serves it hot🤤)
GGuest UserThe hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
SSophia The ExplorerPros:
-Very accommodating and polite staff
-Clean rooms and common areas
-Convenient paid airport pickup and drop-off (₱1,100 pickup via hotel van, ₱600 drop-off via taxi arranged by the hotel)
-Well-maintained swimming pool (approx. 4 ft deep)
-Lounge sunbeds by the pool overlooking both the pool and the beach
-In-house restaurant and small bar available
-Housekeeping is attentive and regularly checks if cleaning is needed
-Comfortable bed; towels and linens smelled and felt clean
-Beach towels available upon request at reception
-Beach view is nice, though only accessible at high tide (around 6:00 PM)
Cons:
-Very isolated location; nothing to see or do outside the hotel
-Free hotel shuttle to Robinsons Mall is helpful but limited to scheduled times
-Breakfast is not worth purchasing if not included in the room
First two days were buffet-style and okay
Last two days were plated and disappointing (small portions, food served cold, long waiting time)
-Air-conditioning in our room was a bit noisy, which was inconvenient since I was working
-Limited activities within the hotel aside from the pool
-Restaurant food and drinks are quite pricey; we relied on Grab deliveries most of the stay
Suggestions for Improvement:
Keep breakfast buffet-style permanently to improve food quality, temperature, and waiting time
Improve coordination of breakfast orders
Consider adding more in-house activities or more affordable dining options
Final Thoughts:
A clean and comfortable hotel with excellent staff, best for guests who plan to relax within the property. Improvements in breakfast service and minor facility upgrades would greatly enhance the overall experience.
BBhrandonThe room looks very old, the mattresses are foam, the plugs generate little confidence, the truth is that for the little you pay you could say that it is normal, don't expect much.
The bathroom is another world, the toilet bowl does not have a base to sit on, so it is very unhygienic when using it, either that or urinate and do your business without touching the bowl.
The shower does not have much pressure, so if you are going to take a shower it is better to use the faucet under the shower and fill a bucket and bathe with the bucket of water.
The door to the women's bathroom is broken from below, so it can cause a bit of insecurity, although I honestly don't think people will care much.