Wonderful place! I always enjoy staying here. Clean, friendly, welcoming and never a single issue. Paul, Jada and the rest of the staff make you feel so at home!
I went there on for business &also with family &it was very nice. They are Very Nice &Clean! Great Hospitality from the front desk &staff. They were very courteous and polite. I know where to go when I want to do things with my family away from home even though I stay in Birmingham.
Stayed there one night
Doors were locked and entrance is on the back door
You take a shower and there is yes a shampoo! And the second bottle you think is body wash… no body cream! Well you are in the shower already! After shower you want to brush your teeth right?
Wrong! There no such a toothbrush nor toothpaste, well … after you look everywhere you see a sticker in the bathroom in small writing that says it you need any toiletries such as toothpaste toothbrush shower cup … you should go to the front desk and ask for what you need!
So I’m naked just came out from the shower already mad for not finding the body wash…. And now I need to go downstairs to the front desk naked to get the toothbrush?
Forget this poor service hotel
Great customer service. Frequent traveler to this location. The cleanliness of room was below my standards. Hotel worked to resolve the problem quickly. I will go back again.
Room was nice. Nothing special. Did not see any vending machines with pop and went to front desk where they had a small shelf with few items. Had bottled water but no pop also noticed they had other items to sell but was also out. We just needed a place to stay on our way further south and it worked fine for us. Was a little difficult to find the hotel but that could have been the map on the phones. Desk person was nice. Heard her speaking to a few people while we were checking in and seemed pleasant to them all
We wanted to stay in Irondale rather than Birmingham and although this property didn't have great or CURRENT reviews,the description said that it was renovated in 2024 and no other property had a better review. It was indeed updated in some areas and our room was very nicely appointed with new upholstery and modern furniture but it was not clean. There was a layer of dust (construction?) on EVERYTHING and long, dark hairs on the bathroom floor. The window glass was filthy. The freezer was so in need of defrosting that the door would not shut and we were unable to refreeze our flat ice packs. I would guess that no one has stayed in the room since the renovation and the room had not received a post-construction cleaning. The elevator was very dirty,noisy, and a bit scary to ride to the 4th floor. The regular clientele is obviously traveling construction workers. Staff was very friendly but unprofessional.
This hotel is very nice, clean. I do not believe that I will stay again due to not being able to control the thermostat. I had to call front desk for them to adjust. PAIN!
I had a pleasant stay at the hotel. The rooms were clean, well-maintained, and equipped with all the essential amenities. The staff was professional, courteous, and always willing to assist with any request. The location was convenient, making it easy to access key areas in the city. Overall, it was a comfortable and hassle-free experience. I would recommend this hotel to both business and leisure travelers.