Sofia Business Hotels

I recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep. The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile. The breakfast was excellent, offering a good variety of fresh and tasty options to start the day. The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed. All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!

The hotel overall is ok, clean and spacious . The night driver shuttle service guy who picked us up on 30 April is great. Very caring , called us to ensure we reach the airport. However this stay take the crown of the worst receptionist award . The lady is dark skin, with curly hair tied up hair and was on duty on 1 May between 8.30-9.40 am. We booked the shuttle service at 8.30 am but since we will be running late we called reception to cancel the booking. Her reply was it cannot be cancelled you need to take a taxi to airport. When we reached the reception at 8.55 am and asked again where is airport shuffle she said in a stern voice without any smile you must book via QRcode. we decided to wait at the main entrance for shuttle which did not show up. I went back to reception at 9.05 am and ask why did i missed the bus even though I was there at 8.55 am and she replied with a straight face it left at 9 am . I decided to book the shuttle bus via QR code at 9.30 am and waited at the main door. At 9.28 am there was no sign of bus, I went back to reception and she said wait for a few minutes. At 9.35 am , she was on the phone chatting but i saw 2 hotel guests going up the bus with their luggage on the side door(not main door) . I run to round up 4 other hotel guests to inform them the pick up is at side door and we quickly went up the bus. We found out that the receptionist told them to wait at the main entrance instead of the side entrance. so in the end we waited since 8.55 am till 9.35 am and missed the 9am shuttle bus and almost missed the 9.30am bus due to an extremely unhelpful receptionist who should not be in that role of hospitality if she feels that every query posed to her is a chore. Management of the office please review your service quality standards. This attitude is simply not acceptable and it is not a cheap hotel.

Stayed at InterContinental Sofia during a business trip and had a great experience. The hotel is in an excellent location in the center of Sofia, close to major landmarks, restaurants, and business areas. The room was spacious, clean, and very comfortable. Staff were professional and attentive, and the overall service quality was impressive. Breakfast was also excellent with a good variety of choices. A very comfortable and reliable option when staying in Sofia.

Had an Amazing experience. The hotel was located right next for the metro station. The staff was friendly, helpful and kind. The rooms were spacious with great facilities like towels, shower gels, kettle and tea, and many other things. Comfortable beds. Very nice breakfast as well with good variety. And the view from the hotel was amazing as you can see in the pictures.

The hotel was fully self-check-in with auto-locking doors, and no staff were present! Great value for money. There's a hairdryer available. However, the Wi-Fi wasn't working well, so I couldn't use it. They said it was under repair, so I recommend checking its status before booking! I booked a room with a window, but it couldn't be opened, and it was dark even during the day. The photos were taken at check-out, so it's a bit messy, but it was very clean when I arrived! This hotel is recommended for those who will be out and about all day, from morning till night!

Best 5 star property in Sofia hands down. .The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead. .The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice. .The food at the hotel restaurant was amazing .The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property. To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect. I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.

Nice hotel, excellent location, very clean, excellent service! Will definitely be back!!

Use it as a hotel if you are a solo traveler. I aarived late at night and there’s a shuttle bus on call, that’s greatest advantage. In the morning the shuttle bus is less frequent but that’s still fine, you can easily find the transportation around to the main city.

Alright hotel. Strange decorations. It used to be a Sofia classic, built by a famous Japanese architect. They still kept tye nice Japanese garden. The restaurants are nice too. Breakfast was adequate, thought not copious. Close to the metro, nice views.

📍 Location & Pricing • Location: Sofia, Bulgaria. Strategically located near the main transport hubs. • The metro station (coming from the airport) is very close.  • Tram stops are on the corner, and the main bus/train station is just a couple of blocks away.  • The city center is about 1.5 km away.  • Price Range: 79€/d. 🛏️ The Room Experience • Room Type: Twin room on the 11th floor.  • Size & Cleanliness: Adequate size and clean.  • Bed: 110cm firm mattress, reported to be very comfortable, with two soft pillows.  • Amenities: Flat-screen TV, coffee maker, fridge, and hairdryer included.  • Drawbacks: No major issues mentioned. 🚽 Bathroom Details • Cleanliness & Setup: The bathroom was clean.  • Shower/Bath: High and slippery bathtub. Water pressure was very good.  • Products & Towels: Basic amenities were provided. Some towels showed signs of wear with frayed edges.  🍳 Food & Beverage • Included: Yes, breakfast was included.  • Variety & Quality: A very complete breakfast buffet, offering both hot and cold, sweet and savory options, including some local specialties.  • Negative Point: The only drawback was the juice, which tasted artificial, like a powdered mix.  🏊 Common Areas & Facilities • Facilities: The hotel features a spa, sauna, indoor pool, a restaurant, a cocktail bar, and a casino.  👨💼 Service Evaluation • Reception: Morning staff was serious. Evening staff seemed bothered by questions regarding the spa.  • Cocktail Bar: Staff here was very kind and friendly.  • Spa Staff: Described as serious, speaking only the bare minimum of words.  • Daily Housekeeping: Room cleaning was minimal; they only straightened the duvet, leaving the pillows as they were. Coffee and tea amenities were not replenished.  🚗 Transport & Access • Public Transport: Excellent connection. Very close to the metro line from the airport, with tram stops nearby and the main stations within walking distance.  🔐 Security • Access Control: Access is managed via a key card.  • Safe: There is no safe deposit box in the room.  Final Verdict: ✔ Top Strength: The super comfortable bed combined with the excellent location near major transport links (metro, bus, train). ❌ Main Drawback: The service was inconsistent, particularly the minimal housekeeping (no coffee/tea refill) and the unenthusiastic staff at reception and the spa.