GGuest UserFor my May Day holiday trip, I decided to visit the Jiulong Mountain Resort and surrounding attractions in Pinghu. So, I went to Ctrip early and found the Lavande Hotel. I also researched its facilities, room size, and exterior. Their photos showed a rather tall building, which, while visually appealing, reflects its scale. Scale can indicate service level and hygiene standards. However, on my way to the hotel, I regretted my decision. The entire area is an industrial park with countless factories—chemical plants, garment factories, food factories… Even Gaode Maps (a Chinese map service) led me astray to the hotel's main entrance, leading to a side street with used car dealerships. The hotel was actually to the left of the main entrance, and another factory was right next to it on the right. Sigh :-( During holidays, most quality hotels are probably… Easy to find, so I figured I might as well make the best of it. I checked in and was initially assigned to the 8th floor. After looking around, I realized the 8th floor had a breakfast restaurant, laundry room, and gym – a floor with frequent foot traffic and noise. So I went downstairs and asked to change floors. The front desk changed me to the 11th floor. During the change, I discovered the hotel only had four floors in total; floors 8-11 belonged to the hotel. The scale immediately reverted to its original size. I took off my shoes and put on slippers in the room. Walking on the floor felt like walking on sand. So I grabbed some alcohol wipes I'd brought and started wiping the floor. I didn't realize how long it had been since the room had been cleaned until I wiped it. Looking around, I saw factories everywhere. Luckily, it was a holiday, and the factories were closed; otherwise, the air quality here would be a real concern. Worried, seeing the state of hygiene, the whole family took on the task of cleaning the room. They wiped everything down, disinfected it, and then, finding no shops nearby, they needed to figure out dinner. They asked the front desk, and the only notable restaurant nearby was ”Zhapu State-Owned Old Restaurant.” Driving there, they found it was the only one, with a queue of over 200 people… There weren't any decent restaurants around, making dining extremely inconvenient. So, choosing the wrong hotel had complicated their dining experience! As for breakfast, one room provided free meals for two people, and an extra meal cost 38 yuan per person. The price wasn't expensive, but it was mostly carbohydrates. The protein options, besides boiled eggs, poached eggs, milk, soy milk, and sausage (which looked like it had a lot of additives), included stir-fried dishes. The first day, it was all vegetarian; the second day, there was a chicken that looked like a farm-raised chicken—a poached chicken. The restaurant is very small. After 8:30 AM (breakfast hours are 7-9:30 AM), there was practically no food left for those who arrived. According to the staff, with 146 guests, this is the standard of service; those who arrive later won't get much to eat. I'm not writing this to complain, but to point out problems and hope for improvement. The location (hardware) is not ideal, but it can be compensated for with service (software), such as hygiene, breakfast food, and a larger (more comfortable) dining environment. For guests arriving on holidays, offering complimentary snacks like fruit would show sincerity (but there was none). Please serve hotel guests with the mindset of a hotel, not like a property management company! Oh, and by the way, the hotel's underground parking lot is overflowing with trash, dirty, and dimly lit!
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