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9.3/10
Great
刘刘白子_lssGreat Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
Hotel near The Galleria, Houston 11.1% of visitors choose this area
Price per night from:PLN 680
8.9/10
Very Good
GGuest UserWe stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old.
The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one.
The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed.
The breakfast was also good but with little varieties to choose from.
AAnonymous UserThe hotel service is very good, the environment and location are good, the bedding is comfortable, and the swimming pool is clean. However, the toilet in the room is very large and takes up a lot of space in the room, making the room a bit small.
Hotel near The Galleria, Houston 11.1% of visitors choose this area
Price per night from:PLN 566
8.5/10
Very Good
Ccharming_silasThe staff really made the experience above and beyond. We expected a very basic stay, the room and shower/bathroom was extremely clean. The check in/reception was really 100% amazing through and through. They make you feel right at home. Will book here again if needed in the future.
GGuest UserThe experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
Hotel near The Galleria, Houston 11.1% of visitors choose this area
Price per night from:PLN 440
7.6/10
Good
DDaniel Lam99The hotel is conveniently located and has easy parking. Check-in was quick, the front desk staff was warm and considerate, efficient, and arranged rooms according to check-in requirements.
The room was reasonably laid out, clean and tidy, and the bedding was comfortable, which helped with sleep.
徐徐浩凯123456The smell of the disinfectant is quite strong, the breakfast is good, the stay is very convenient, the room card is a little bit bad, the front desk staff changes very fast, suitable for students living in Houston.