Marriott Hotels in Hangzhou

Service: The customer service was excellent, and I'd also like to thank Trip.com's customer service for helping us get the concierge's WeChat contact before check-in. This made it very convenient for us to communicate with the hotel from overseas and arrange various things. As a result, when we checked in, everything in the room was already perfectly arranged, and they even booked the complimentary Qiantang River boat tour for us. Environment: The hotel faces the Qiantang River, the Olympic Sports Center, and the 'Big Lotus' stadium. It's also right next to the Grand Theatre and Sands Ocean, offering beautiful views. The location is incredibly convenient for both dining and shopping. Hygiene: The room was very clean, and it was a thoughtful touch to find two extra bottles of water in the fridge. Facilities: The hotel is a bit older, and some of the room amenities and fixtures are starting to show signs of wear and tear or minor damage. It might be time for some renovations.

The coffee beans in the executive lounge were really subpar, even worse than the coffee at the breakfast buffet. I suggest they improve this. Also, the 15th floor was crowded, and there weren't enough staff. A spilled coffee wasn't cleaned up promptly, and I almost slipped. My friend complained that the hotel didn't even provide paper bags unless you asked for them, saying it was for environmental reasons. This doesn't really fit the vibe of a high-end hotel. Everything else was okay, I still gave it five stars, see?