Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 30, 2026|Standard Room
Xiaoqinengchiku
I chose the Mercure on Fengqi Road for my trip to Hangzhou, and overall, I was quite satisfied with my stay. It's very close to the subway station, so getting to West Lake and Hubin for shopping was a breeze. The room was meticulously cleaned daily, ensuring a comfortable night's sleep. The staff, especially Wanwan, were incredibly efficient and responsive whenever I had an issue. The breakfast selection was sufficient to fill me up and was enjoyable. All in all, it offers great value for money, and I would definitely consider staying here again on my next visit to Hangzhou.
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Price per night from:SGD 64
Posted on Jul 12, 2026
Anonymous User
This hotel's location is absolutely fantastic! There's a bus stop right outside the main entrance, and if you turn left and walk less than 500 meters, you'll hit Southern Song Imperial Street and Hefang Street, which are packed with creative cultural shops and trendy photo spots. The hotel itself has a gorgeous retro decor, very old-money style and super tasteful. Plus, coffee, milk tea, and chrysanthemum tea are all complimentary and free-flowing. They also have an underground parking garage, which is a huge plus if you're driving.
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Price per night from:SGD 53
Posted on Mar 27, 2026
Anonymous User
Had a wonderful three-day, two-night stay at the Fuchun Resort, a place I've long admired. The architecture, rich in Chinese aesthetics, blends seamlessly with the natural environment of Fuyang, creating a truly harmonious feel. Hiking here was wonderfully wild and scenic. The resort's thoughtful service was evident in every detail: from the welcome greeting and the consistently helpful and responsive personal butler (Benson) before arrival, to the doorman's proactive and natural assistance with luggage, and the waitress's meticulous inquiry about dietary preferences at breakfast. All these touches reflect the hotel's high standards of service and made me feel truly respected. I even left my hat in the calligraphy class and only realized it when the instructor notified me and said it would be promptly returned to the lobby. The shuttle drivers were also very punctual, almost always available on call. The housekeeping staff were diligent and friendly. The hotel also offers a wide range of activities, and the travel photography service was particularly high quality. Fuchun Resort truly lives up to its reputation as a high-end resort. I'd love to visit again!
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Price per night from:SGD 336
Posted on Aug 8, 2026|Deluxe Forest View King Room
MCCaoTwo nights, three days – I'd always heard that when it comes to hotels in Qiandao Lake, there's the InterContinental and then there's everything else. This trip really drove that point home.
The drive from Wuxi to Qiandao Lake takes four hours. Since the InterContinental occupies its own island, having a car makes getting around much easier.
The scenery along the Hangzhou Ring Expressway leading to Qiandao Lake is absolutely stunning, especially once you enter Qiandao Lake itself, with its myriad of winding islands and towering mountains. As soon as you exit the highway, you're practically in the mountains. The InterContinental's flags lining the mountain road gave a real 'welcome home' feeling.
Driving with the windows down along the lake, you're enveloped in fresh, oxygen-rich air.
Before even entering the hotel, I spotted the lighthouse and the Arc de Triomphe. The hotel lobby entrance is a beautiful photo op, a perfect blend of lake and sky.
I stayed in a lake view room, and the view was absolutely breathtaking, overlooking Qiandao Lake. Add a Qiandao Lake beer, and my mood was instantly uplifted. The floor-to-ceiling windows had a sofa for enjoying the view. The room was spacious and very well-maintained. They even provided a crib for my child, which was reassuring. The toiletries were excellent, and the bathtub was perfect for a relaxing soak.
I'd read many reviews about the dinner, and after trying it myself, I thought it was quite good. While the variety might not be extensive, it was definitely sufficient, and the taste was decent.
For breakfast, I'd seen reviews mentioning long queues, but it's really just for registering your room number. Seating was quick, and the food was good. I recommend sitting by the window in the priority seating area, where you can see the infinity pool seamlessly blend with the Qiandao Lake scenery.
Swan Lake offers animal feeding, but this area could definitely be improved. There were too few animals, and I suggest increasing the interactivity.
The kids' club has different zones, but I think it could be even better. The space is quite large, and with better planning and layout, a more integrated approach could offer more movement options for kids, and improved climbing and ground-level activities.
I highly recommend both the infinity pool and the indoor pool. My kids didn't want to leave! The pools have shallow and deep areas, catering to children of all ages. You can also rent or buy swimming gear at the hotel, which is very convenient. The scenery is stunning, and the water quality is excellent.
Being a large hotel, it's perfect for an evening stroll, whether to the viewing platform, the lighthouse, or just along the lake – it's very relaxing.
Renting an electric tour car for 120/hour is a great way to explore the mountains comfortably in the summer.
The hotel offers many activities, such as children's themed events and morning guided hikes. It would be even better if they added more water activities or equipment.
It's wonderful to slow down and relax on this tranquil island amidst a busy life.
Finally, a special thank you to 'Butler Landy'. Landy's service was impeccable – attentive, thoughtful, and reliably efficient. She responded quickly and resolved any issues. I felt her genuine sincerity throughout, and the service experience was top-notch. If you stay here, you must find her!
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Price per night from:SGD 188
Posted on Aug 8, 2026|Family Room (M3 Memory Pillow + Mobile Projection)
Guest UserTraveling with kids, the overall experience was very comfortable. The hotel staff were warm and friendly. When we requested something for the room, service was prompt and well-organized. The room was clean and tidy, and the location was excellent, making it easy to walk everywhere. The service was just right – attentive without being intrusive – which really helped alleviate travel fatigue. Highly recommended for tourists!
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Price per night from:SGD 65
Posted on Aug 7, 2026|Premier Water Terrace Suite - Twin
Guest UserAlthough the hotel is a bit old, the hardware is generally well-maintained. However, the cleanliness needs improvement, especially on the balcony where the railings were dusty – even though it's an outdoor area, it still needs better upkeep! Inside, the diamond-patterned room divider, which was trendy back in the day, is indeed hard to clean, but I'm sure the housekeeping department will be able to handle it once they notice it ✊. The breakfast selection is limited; it's filling, but doesn't quite match the hotel's star rating. What truly stood out, however, was the exceptional service. From the concierge to the front desk, the restaurant staff, and even the occasional encounter with housekeeping, everyone was warm, polite, and attentive. Olive, who I contacted via WeChat, was incredibly responsive and efficient in handling any requests, even those I just casually mentioned. For someone who values service above all else, this more than made up for the shortcomings I noted earlier. 😂
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Price per night from:SGD 540
Posted on Aug 15, 2026|Executive Suite
Guest UserI brought my family for a relaxing, slow-paced summer trip. We booked two suites and stayed for 6 days, and the experience was truly great. The location is absolutely fantastic! Turn right out of the hotel and you're at the Intime commercial district in just 20 meters. West Lake is only a 5-minute walk away, or you can even cut through Intime, which is perfect on rainy days. During the day, after visiting scenic spots, we could head to the commercial street in the evening for food and drinks – it perfectly suited our rhythm. Although the rooms are a bit dated, the cleanliness and service were excellent. The housekeepers on our floor were so warm and friendly every day, even helping me fold clothes. The 10th-floor observation deck was amazing; we could overlook West Lake without even leaving the hotel. Breakfast was very good, and the dishes changed daily throughout our 6-day stay. The only minor flaw was the somewhat inconvenient placement of cutlery; it should be available in both the front and back sections. Also, there should be bowls where the milk and cereal are. Overall, the experience was great, and I would definitely choose to stay here again.
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Price per night from:SGD 69
Posted on Aug 10, 2026|Guestroom - Lake-View (2 Beds)
Guest UserI stayed in a central lake view room, and when I opened the window, I was greeted by a panoramic view of the entire lake. The lobby bar had live music both during the day and in the evening, creating a great atmosphere. The infinity pool was definitely photogenic, excelling in both location and ambiance. I have to give a special shout-out to the hotel pillows – they were incredibly comfortable, just the right firmness, and my neck felt perfectly fine. It's even better value for money during the off-season, so I recommend visiting for a day or two then. Enjoying the island's lake views and sipping on some fish soup – that's just too relaxing!
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Price per night from:SGD 98
Posted on May 15, 2026
Guest UserFront desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.
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Price per night from:SGD 97
Posted on Jul 31, 2026|Deluxe 2-bed Room
DidimeinvFacilities: Excellent.
Cleanliness: Spotless every day.
Environment: Beautiful surroundings, very close to West Lake scenic area, just a few minutes' walk away.
Service: Extremely warm and welcoming. The front desk staff even upgraded our rooms and arranged them together so it was easier to look after the children. I'll definitely choose this hotel again next time I visit.
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Price per night from:SGD 119