Spa hotels in Hangzhou

Honestly, no elaborate review is really needed. Having just stayed here this past August for the summer holiday, and returning for a 3-night stay again for the National Day holiday less than two months later, that pretty much says it all. For domestic vacation destinations, InterContinental (洲际) is definitely one of the very few hotels—certainly fewer than three—that I would visit repeatedly within a short period. The hardware and scenery are simply flawless. As soon as Emily, the butler who took care of me last time, learned I was coming back for National Day, she arranged a room upgrade for one of the nights so I wouldn't have to pack up and switch rooms. Then, on the day of arrival, our lovely butler Landy had a bellhop waiting in the underground parking garage bright and early to help unload our luggage. She also recommended the complimentary hotel hiking tour. Climbing up to the hidden cave was a huge hit with the kids. The Freedom Island Tea Bar is open now too, perfect for anyone who loves to slow down and unwind. We stayed in the family lake-view room again, which comfortably accommodates four. Located well away from the central lake area, the hotel is wonderfully tranquil. There are no tourists wandering along the lakeshore, and far from the city's light pollution, we managed to catch sight of the Milky Way in East China's night sky once again, just like we did in August. The buffet dinner, the fish head soup at the Chinese restaurant, the breakfast—the quality and service were top-notch across the board. Even with the hotel fully booked, you could order noodles via your phone, and the waitstaff proactively asked about coffee preferences. That’s classic InterContinental standard right there. Our butler Landy checked in on us with genuine care from the very first moment we arrived, and even helped us secure a one-hour late checkout on our final day, letting us sleep in and leisurely pack our bags without having to rush.

I've stayed here many times, and the service is always excellent. This time, it was a family trip, and my husband arrived at the hotel first. The hotel was busy, but the staff helped upgrade our room type. Special thanks to Benson & Sandy for their thoughtful service. The concierge staff were also very proactive in helping with our golf bags and luggage. I'll definitely be back for my next golf trip!

We absolutely love this hotel!! We have been here several times since 2011. It is located a little away from West Lake, with didi that it is so easy to get around! And it is absolutely vital that you can get a break from all the crowds and noise of the big city when you get back to your hotel. Rose Garden is surrounded by green trees and mountains, it’s quite and calm and the outside swimming pool is such an oasis. If it’s raining and thundering, too hot or too cold the indoor pool is also really good, and there are nice sofas around the pool for enjoying yourself. The staff is incredible!!! They are quietly there and super aware of you and your needs. They, especially Stone the manager, helped my husband so much with him planing a surprise visit on our wedding anniversary, they made sure he got upgraded to a better room so he was next to us, helped him send flowers, made a cake for us from them and kept the whole thing a secret from me🌹🩷 They helped me and my daughters order tea to be delivered to the hotel, send a package to a friend in China, remember what we liked to eat and drink in the morning and always kind and aware. I know they work hard and still they always smile at us and are ready to help!! Most of them have worked there for many many years, so they know what they’re doing 👌 I am so grateful, because they are a big part of our visits being so memorable! The hotel is so clean, the rooms a beautiful and spacious and there is a coffee machine in the room 🙏🏻 the restaurant in the hotel is really good Chinese food the Cafe cand make some good western food choices, drinks and ice cream, the breakfast buffet offers a huge selection of Chinese food and western food and fruit, children’s buffet with candyfloss and fun for kids. The whole hotel is quite, tranquil, beautiful, clean and cozy!!! We always get a little sad when we leave and even though we want to travel to se other parts of the world, we always have Rose Garden and Hangzhou in our hearts and plans to come back. And we will🌹🤝🩷

I booked this hotel for my trip to Hangzhou, and it was quite convenient for getting around. Next time I'm in town, I'd definitely stay here again. You can contact Wangyue for reservations. This hotel offers both breakfast and late-night snacks, which is super convenient, and they even have a self-service gym. The room was spacious and bright, making for a very comfortable stay.

This place is practically a Kyoto-Hangzhou branch, several friends even thought we had gone abroad when I didn't share the location! From the moment we entered to check-in, everything felt so ceremonial: the hand-washing basin, water divination, welcome tea and snacks, making sachets, and a full introduction to all areas and activities. We were even able to check in early, which was a great help as a room was already clean. Right when we arrived, there were chilled noodles in the hot spring area, which were absolutely delicious! Since there were many adults and children in our group, we decided to go out for dinner. When we returned, we went straight for the hot springs. The amenities provided were from good brands and very comprehensive. It was my first time experiencing a Japanese-style hot spring, and it was quite a novel experience. Afterwards, there was delicious chilled milk in glass bottles. The kids had a blast in the hot spring lounge area, happily devouring fruits, snacks, drinks, and ice cream. After a round of fun, it was time for late-night oden. The adults were full and content, returning to their rooms to rest. The next day's nine-compartment breakfast looked small but was incredibly satisfying. This was truly an extremely, extremely, extremely, extremely unexpected and perfect hot spring trip. If you're coming to Hangzhou, you should definitely plan to visit this place! 😆

It’s been a long time since I last left a hotel review, and this 5-star rating comes from a bit of a rollercoaster experience. Overall, I am satisfied with my stay, but the first couple of days were quite challenging. On my first night, Hangzhou suddenly turned cold, and the room was extremely chilly. The heating was not available, and no immediate solution was offered. For a 4-star hotel, I do think there should be a basic contingency plan. Simple options like portable heaters or even blankets should be available. I was only offered an extra duvet, which was not very practical since a hotel room is not just for sleeping. I asked for a blanket but there was none, which felt like a missing basic amenity. That same night, I was woken up around 1 to 2 AM by a wrong call from the front desk. There was no apology and no acknowledgment of the late hour. Because of this, I overslept the next morning and was late for work. After a long and very cold day, I returned to my room only to find it even colder, as the window had been left open for ventilation. At that point, I was quite upset. However, after I raised these issues, the hotel handled the situation very well and professionally. I was moved to a warmer room, and they provided thoughtful gestures like a fruit plate and an extra heater from the front desk. What mattered most was the attitude and the care. The facilities are solid, hotel design is comfortable, and the resting view is beautiful. In the end, the overall experience met the expectations of a 4-star hotel. 也想特别表扬前台的小王、小毛、小高，在我提出问题的时候依然耐心和专业，让人感受到被认真对待。 整体来说，这是一次有起伏但被很好接住的入住体验。 因此，这个五星，是给完整体验的。

If you are considering a hotel around Xixi Wetland and looking at a budget of around 3,000 RMB per night, here are a few things you need to know about the Banyan Tree Hangzhou. 1. Booking Policy: Once you book via Trip.com, cancellation is not allowed after 30 minutes. Even if you book far in advance, you will still be charged a 50% cancellation fee. We only got them to cooperate through mediation by the 12315 consumer hotline, and even then, they only allowed a date change. This is quite rare for a 5-star hotel in China. Pay close attention to this and make sure not to book too far in advance. 2. Facilities & Dining: The facilities at the Banyan Tree now can only be described as resembling a rustic guesthouse (nongjiale). Occupancy seems very low, and the lazy uncles at the entrance completely ignore guests. If you want to grab dinner at night, you have to head out to a deserted area—there are only two restaurants, and some are closed on weekdays, serving only simple burger-style meals. The breakfast is barely on par with a 3-star hotel. 3. Signage & Service: Poor signage. The receptionist had an impatient attitude. The front desk area is tiny, the lobby lacks any fresh flowers or greenery, and the whole place gives off a vibe like it's about to go out of business. 4. Departure: After checking out, as our car drove out of the courtyard, the uncle standing at the entrance just stared blankly with zero reaction or traffic guidance. 5. Cleanliness: The corners of the room were not cleaned properly and were covered in dust. @ The Bright Side: If you live in a bustling city every day, are looking for absolute peace and quiet where you can escape from everyone, and don't care about service details, the Banyan Tree Xixi is a good choice. The rooms are spacious and quiet.

The flower arrangements and tea sets at Xin Hotel are beautiful. In the morning, a wellness butler even leads guests on a mindful walking meditation in Xixi Wetland's Hundred Birds Garden. Afterwards, there's a plant mandala healing session. The hotel truly excels in its aesthetic details. It's also a perfect place for someone looking to escape daily routines, find peace, and relax. The wellness butler is thoughtful and attentive, offering personalized healing experiences and companionship. It was a truly worthwhile experience.

I highly recommend the Crowne Plaza Hangzhou Thousand Island Lake – it was an unexpectedly wonderful vacation experience! The hotel is nestled by the mountains and the lake, with its cruise ship-like architecture making it easily recognizable. Opening the floor-to-ceiling windows in the room, the lake and mountain scenery immediately greets you. Sitting on the balcony, watching the lake and the sunset is incredibly therapeutic. The room is spacious, the bedding is soft and comfortable, and the cleanliness is spot-on. The facilities are well-maintained, making for a very reassuring stay. The service is the biggest highlight. Check-in at the front desk was efficient, and the staff were polite and attentive, responding quickly to any requests. Throughout my stay, I truly felt the professionalism of the IHG brand. The breakfast offered a rich variety, with both Chinese and Western options. You absolutely must try the Thousand Island Lake fish head at the Chinese restaurant – the broth is creamy white and delicious, and the authentic lake fresh taste is fantastic. The amenities are comprehensive. The 'insta-famous' infinity pool is great for photos, and there's also an indoor heated pool, a fitness center, and a kids' club, making it suitable for both couples and families with children. It's very convenient if you're driving, as the hotel offers free parking. Here, you don't need to rush through an itinerary; simply relaxing at the hotel, enjoying the lake breeze, and escaping the city hustle provides a complete sense of relaxation. The value for money is excellent. I'll definitely choose this place again on my next visit to Thousand Island Lake, and I highly recommend it to anyone looking for a relaxing getaway!

Staying at the Conrad Hangzhou was the most pleasant surprise of my entire trip, largely thanks to the exceptional service provided by Yonnie from the Guest Relations team. Even before my arrival, Yonnie proactively reached out to meticulously confirm my preferences and made preparations in advance. During my stay, whenever I had a question or a request, she responded instantly the moment I reached out. She is warm, friendly, and truly empathetic, always putting herself in the guest's shoes. Many details were thoughtfully arranged ahead of time, saving me a lot of hassle. Her professionalism is top-notch; she is well-versed in all hotel services and policies, and her recommendations were practical and reliable. While the hotel's environment and room quality are already fantastic, Yonnie’s heartfelt and attentive service truly elevated the entire experience. Such an outstanding employee deserves to be recognized. A well-deserved five-star review—I look forward to returning!