5-Star Hotels in Hangzhou

This hotel has great style. However, the shampoo is very watery; even with five or six pumps, it's not enough. This doesn't really match the hotel's standards, so perhaps they could switch to a better shampoo. The ceilings are quite high, and the blackout curtains work well, so I slept soundly. The carpet was a bit dirty and could use regular cleaning. The front desk manager was very warm and friendly. There's a large mountain behind the hotel, perfect for a hike. Breakfast was plentiful.

Had a wonderful three-day, two-night stay at the Fuchun Resort, a place I've long admired. The architecture, rich in Chinese aesthetics, blends seamlessly with the natural environment of Fuyang, creating a truly harmonious feel. Hiking here was wonderfully wild and scenic. The resort's thoughtful service was evident in every detail: from the welcome greeting and the consistently helpful and responsive personal butler (Benson) before arrival, to the doorman's proactive and natural assistance with luggage, and the waitress's meticulous inquiry about dietary preferences at breakfast. All these touches reflect the hotel's high standards of service and made me feel truly respected. I even left my hat in the calligraphy class and only realized it when the instructor notified me and said it would be promptly returned to the lobby. The shuttle drivers were also very punctual, almost always available on call. The housekeeping staff were diligent and friendly. The hotel also offers a wide range of activities, and the travel photography service was particularly high quality. Fuchun Resort truly lives up to its reputation as a high-end resort. I'd love to visit again!

My three-day, two-night stay was the perfect introduction to a resort-style hotel. Both the hotel's facilities and services were impeccable! ❤️🔥❤️🔥❤️🔥 ✅ First, let's praise the hotel's excellent location: who knew the exclusive access to Xan Shan Peninsula was such a privilege?! (Pictures 1-16 show the hotel facilities and surroundings, unedited photos) The hotel also boasts a very large garden and surrounding attractions perfect for photoshohoots. It's just beautiful, beautiful, beautiful! Within a few minutes' walk, you can reach Xan Shan Botanical Garden (honestly, not much to see, but there are daily parent-child activities), Lover's Gorge (great for couples to take photos), the hotel's exclusive lighthouse (Picture 7, very atmospheric), and the hotel's seasonal fruit orchard (high parent-child interaction, with different fruits available for picking in different seasons). When the weather is good, you can take many beautiful scenic photos. When it's cloudy or rainy, you can experience the unique humidity of the Jiangnan region and the fresh air provided by the lush vegetation. ✅ Next, let's talk about the hotel facilities. The hotel is divided into three buildings, A, B, and C. Building B offers the best lake views, with a complete panorama of the lake's beauty. The layout is very reasonable, with convenient connections between all areas. You can tell a lot of thought went into the design. The indoor and outdoor pools are regularly disinfected with chlorine balls, and the water is clear and sparkling, perfect for children to play in. The hotel also has a swim shop with affordable items, which is very convenient for guests who haven't brought all their swimming gear. Every day, the hotel has an activity schedule listing the names and locations of various parent-child activities at different times throughout the day. There's a wide variety to choose from. There's also a super large indoor children's playground, which is cleaned very, very thoroughly. I really want to thank the cleaning staff for their hard work here. ✅ Dining (Pictures 18-19) The hotel has a Chinese restaurant, a Western restaurant, and a Japanese restaurant, offering a rich and diverse selection. Set meals can also be purchased in advance on your phone. The hotel even provides a free shuttle service to nearby farmhouse restaurants (PS: the prices are very, very, very affordable, and the vegetables are freshly grown and incredibly fresh). The most commendable aspect of the dining is the complimentary breakfast buffet. The variety is incredibly extensive, and they even adjust the dishes daily to better cater to different guests' preferences. Soups, desserts, freshly squeezed juices, freshly made guokui (griddle cakes), mini-hamburgers, and more! You can also scan a QR code to order noodles and freshly made wontons. I always end up eating too much every day, darn it! ❗️They even consider the need for liquid food for infants and provide various flavors of rice cereal. In addition, whether it's the minibar in the room and the complimentary welcome drinks (Qiandao Lake beer), the incredibly seasonal, crisp, and sweet fruits, or the thoughtful turndown service, every detail showcases the hotel's humanistic care. It's truly commendable (Picture 17). ✅ The absolute most praiseworthy aspect is the high-end, meticulous, and thoughtful service staff. Special thanks to: Ada and Joey at the front desk for check-in, Connor and Cindy from concierge, and our butler Landy. As soon as we got out of the car, concierge Cindy greeted us warmly and proactively helped with our luggage, leaving a deep impression. The young man at the front desk who handled our check-in was also very enthusiastic in confirming our booking and upgraded our room for free. Throughout our stay, Connor drove us to and from nearby restaurants, the lighthouse, and Lover's Gorge. He was practically on duty all day until 10 PM, driving steadily and with a truly excellent attitude. He was super cool! Finally, and most importantly, our very, very responsible butler, Landy. She first introduced us to the locations and functions of the different venues, and informed us of the breakfast times. From the moment we added her as a friend, she consistently upheld her initial message: ”Please contact me anytime with any questions.” Whether it was day or night, she would respond and answer immediately to any query, booking vehicles, and even introducing nearby attractions and routes (with accompanying pictures for us to decide whether to visit). During our stay, there was a miscommunication during the cleaning staff's shift change. We had requested no cleaning the day before, but someone still entered the room and tidied it thoroughly. This unannounced entry made us a bit anxious when we returned to the room in the evening. Our butler immediately called us to calm us down and quickly contacted housekeeping. Soon after, we learned it was a thoughtful turndown service. We had initially considered contacting the duty manager to investigate, but we declined. This butler Landy truly, truly deserves praise. Her immediate contact and quick resolution smoothed over the issue, and left us with an extremely satisfying three-day, two-night experience. Her warm and thoughtful greetings every evening and morning made us deeply feel the hotel's excellent staff training and abundant humanistic care! 👏🏻 See you next time, Freedom Intercontinental Palace!

Finally checked into the Banyan Tree Hangzhou Xixi, which I've been longing to visit, and it was a perfect experience. Tucked away in the Xixi Wetland, with white walls and dark tiled roofs by the water, every step offers a new beautiful view, creating a full-on, tranquil, Zen-like Chinese atmosphere. The room was spacious and elegant, the bedding soft and comfortable, and a soak in the large bathtub was incredibly relaxing. The toiletries were high quality. The staff were polite and discreet, providing thoughtful service without being intrusive. Breakfast was exquisite and delicious. It's a peaceful oasis amidst the hustle and bustle, offering a true getaway vibe. It's my top choice for a vacation in Hangzhou, and I'll definitely be back.

We had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus. Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices. We used the pool several times (remember your swim caps!) and it was large and really nice for a swim. The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful. The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus. Oh - and the lobby and hotel smell amazing too! We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.

The hotel service was excellent throughout my stay. The butler added me on WeChat in advance and even helped with my luggage from the parking lot. Check-in felt very ceremonial with a special hand-cleansing ritual. The butler was always quick to respond to any requests. There were lots of activities, like singing bowl therapy and a spa. Waking up and strolling through Xixi Wetland in the morning, or trying the botanical mandala, was so relaxing for both mind and body. The staff were all wonderful. The price is a bit high, but it's truly an experience hotel.

My stay at voco Shimao Sunshine Lake Resort Qiandao Lake was absolutely perfect! The hotel is situated on a peninsula, offering an elegant and tranquil environment. Our room was spotlessly clean, and the attention to hygiene details was impeccable. The direct, first-line lake view of Qiandao Lake is breathtaking – the water and sky merge into one, creating an expansive and unbeatable vista. There are amazing viewing spots everywhere. A special shout-out to the hotel's innovative travel photography service. The photographer was incredibly professional, excellent at finding the right angles and guiding poses. They even managed to capture stunning, high-quality shots against the light, preserving so many wonderful moments. All the staff were incredibly attentive and thoughtful, treating guests with warmth and courtesy. The entire experience was fantastic. This is definitely my top choice for a vacation in Qiandao Lake, highly recommended!

I came here for a vacation with my parents and children. Before arriving, I saw some negative reviews and was a bit nervous, but after getting here, I realized it was absolutely worth the price. Facilities: All the necessary amenities and services are available. There are many things for children to play with, such as rock climbing, archery, basketball, and swimming. We barely had time to try them all. They also host various activities, and I saw the kids participating happily. Environment: The Club Med environment is truly impeccable. As it's a newly opened hotel, everything is very new. Air purifiers are provided, and the toiletries are the same reliable brand as always. Service: There's really nothing to fault about the service. From the beginning, when I accidentally booked the wrong room and contacted the hotel through Ctrip, they responded promptly. On the way to the hotel, staff members greeted us with smiles. Before check-in, the hotel's concierge added me on WeChat. A special mention goes to Cling; we could basically communicate any issues via WeChat at any time. We happened to arrive during a typhoon passing through Hangzhou. Before our stay, they politely inquired about our check-in plans and informed us that we could cancel without penalty. Check-in itself was quick and smooth. Cling arranged the entire itinerary very well and even informed us about party start times. It's worth mentioning that breakfast was indeed excellent, and we also had the buffet dinner, which was priced as expected. Breakfast had everything you could want, and dinner also offered a good variety. The surrounding area is also very convenient; you can go tea picking, there's a town within walking distance, and it's easy to order takeout for milk tea, coffee, or go out to eat.

The hotel's location is quite convenient, right by West Lake and close to the boat tours, offering decent views. Its main selling point is the 8th-floor terrace, which provides a panoramic view of West Lake. However, it's unbearable during the day due to direct sun exposure. Traffic can be an issue for getting around, but bicycles are readily available nearby. As for cleanliness, the hotel seems a bit old, with noticeable signs of age in the hardware facilities, so improvements are needed. The service was acceptable, but when we had breakfast, we ate at different times. An older member of our group was told she couldn't use the breakfast area on the first floor and was directed to the 8th floor. The variety on the 8th floor was relatively limited compared to the first floor, and I don't understand why guests from the same room would receive different breakfast arrangements, with separate floors being particularly strange. The apple I had for breakfast was rotten inside, which is the first time I've encountered this during a hotel stay. The breakfast quality on the first floor also has significant room for improvement compared to hotels of a similar star rating. Thankfully, we only stayed for one night.

I initially thought this wasn't a new hotel, so the price was very budget-friendly. But to my surprise, besides the affordable price, the hotel rooms still felt five-star quality, with a very comfortable king-sized bed. Plus, the hotel's location is right next to West Lake; opening the window offers a magnificent panoramic view of the lake – amazing! Finally, I have to give a special shout-out to the hotel service. After booking on Ctrip, a staff member from the hotel's reservation department (I think her name was Shao Linfang) immediately contacted me. After understanding my travel purpose and preferences, she arranged a room with a fantastic view and prime location – excellent! This hotel will definitely be my first choice for future business trips to Hangzhou.