5-Star Hotels in Hangzhou
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Most Booked
Lowest price
Closest to downtown
Highest Rated
99+
Hotel near West Lake Lakeside Area,Hangzhou
Featured facilities: Executive Floor, Business Center, Meeting Room
Outstanding
14685 reviews
9.5/10
1 night
From CAD 86
99+
Hotel near West Lake, Lingyin Temple Scenic Area,Hangzhou
Featured facilities: Swimming Pool, Executive Lounge, Butler Service
Excellent
9740 reviews
9.6/10
1 night
From CAD 270
99+
Hotel near West Lake, Lingyin Temple Scenic Area,Hangzhou
Featured facilities: Swimming Pool, Spa, Sauna
Excellent
6825 reviews
9.7/10
1 night
From CAD 270
99+
Hotel near Qianjiang New Town,Hangzhou
Featured facilities: Executive Lounge, Spa, Bathroom with TV
Outstanding
7694 reviews
9.5/10
1 night
From CAD 164
99+
Hotel near Wulin Square/Hangzhou Center,Hangzhou
Featured facilities: Swimming Pool, Full-Service Spa, Spa
Outstanding
2018 reviews
9.5/10
1 night
From CAD 378
99+
Hotel near West Lake Lakeside Area,Hangzhou
Featured facilities: Swimming Pool, Executive Lounge, Spa
Very Good
4028 reviews
9.3/10
1 night
From CAD 141
99+
Hotel near West Lake Lakeside Area,Hangzhou
Featured facilities: Swimming Pool, Business Center, Car Rental
Outstanding
7192 reviews
9.5/10
1 night
From CAD 196
99+
Hotel near West Lake, Lingyin Temple Scenic Area,Hangzhou
Featured facilities: Hairdressing and Beauty Center, Library, Car Rental
Excellent
3801 reviews
9.6/10
1 night
From CAD 211
99+
Hotel near West Lake Lakeside Area,Hangzhou
Featured facilities: Swimming Pool, Executive Lounge, Spa
Very Good
5844 reviews
9.3/10
1 night
From CAD 339
99+
Hotel near Wenjiao District/ Zijingang Campus, Zhejiang Univ.,Hangzhou
Featured facilities: Swimming Pool, Butler Service, Sauna
Excellent
4389 reviews
9.7/10
1 night
From CAD 77
Latest Reviews for Hangzhou hotels
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Browse reviews and ratings from real guests to find the 5-star Hangzhou hotels that suits your needs.
9.7/10
Excellent
XXuezhilian222Xihu Villa boasts stunning scenery and a uniquely grand garden design. I especially loved the many diverse and distinctive Taihu stones throughout the garden. The breakfast was plentiful, and the Hangzhou cuisine at the Xinxin Hotel was delicious! 👍 Stepping out, you can explore historical sites along Beishan Street, and West Lake's beautiful scenery is just across the road. It's a fantastic holiday hotel! 👍
Westlake Villa·Hangzhou&State Guest Reception Center
Hotel near West Lake, Lingyin Temple Scenic Area, Hangzhou 20.2% of visitors choose this area
Price per night from:CAD 192
9.6/10
Excellent
GGuest UserPros: Jojo, our butler, provided excellent service, and the travel photography was great – the photographer was very dedicated.
Cons:
1. Breakfast options were limited, and items were frequently missing. The coffee machine was terrible, producing a watery, tasteless drink.
2. The paid activities, especially the boat tour and farm visit, were very poor quality. An older staff member had a bad attitude and kept rushing us, saying other guests were waiting. Including the walk to the vegetable garden, we only spent about 15 minutes picking. For the boat tour, we had to insist just to get a short drift on the lake; initially, they claimed it was too windy to paddle. It was a really frustrating experience.
Overall, apart from the butler, the service from other staff members was very mediocre. I've also seen complaints on social media about their lacking 'soft services.' I'd suggest they learn from Naked Group; I've visited Naked Castle and Naked Retreats several times, and their complimentary services are consistently high-quality, with exceptionally enthusiastic staff.
9.5/10
Outstanding
EECNU-My three-day, two-night stay was the perfect introduction to a resort-style hotel. Both the hotel's facilities and services were impeccable! ❤️🔥❤️🔥❤️🔥
✅ First, let's praise the hotel's excellent location: who knew the exclusive access to Xan Shan Peninsula was such a privilege?!
(Pictures 1-16 show the hotel facilities and surroundings, unedited photos)
The hotel also boasts a very large garden and surrounding attractions perfect for photoshohoots. It's just beautiful, beautiful, beautiful! Within a few minutes' walk, you can reach Xan Shan Botanical Garden (honestly, not much to see, but there are daily parent-child activities), Lover's Gorge (great for couples to take photos), the hotel's exclusive lighthouse (Picture 7, very atmospheric), and the hotel's seasonal fruit orchard (high parent-child interaction, with different fruits available for picking in different seasons).
When the weather is good, you can take many beautiful scenic photos. When it's cloudy or rainy, you can experience the unique humidity of the Jiangnan region and the fresh air provided by the lush vegetation.
✅ Next, let's talk about the hotel facilities.
The hotel is divided into three buildings, A, B, and C. Building B offers the best lake views, with a complete panorama of the lake's beauty. The layout is very reasonable, with convenient connections between all areas. You can tell a lot of thought went into the design.
The indoor and outdoor pools are regularly disinfected with chlorine balls, and the water is clear and sparkling, perfect for children to play in. The hotel also has a swim shop with affordable items, which is very convenient for guests who haven't brought all their swimming gear.
Every day, the hotel has an activity schedule listing the names and locations of various parent-child activities at different times throughout the day. There's a wide variety to choose from.
There's also a super large indoor children's playground, which is cleaned very, very thoroughly. I really want to thank the cleaning staff for their hard work here.
✅ Dining (Pictures 18-19)
The hotel has a Chinese restaurant, a Western restaurant, and a Japanese restaurant, offering a rich and diverse selection. Set meals can also be purchased in advance on your phone. The hotel even provides a free shuttle service to nearby farmhouse restaurants (PS: the prices are very, very, very affordable, and the vegetables are freshly grown and incredibly fresh).
The most commendable aspect of the dining is the complimentary breakfast buffet. The variety is incredibly extensive, and they even adjust the dishes daily to better cater to different guests' preferences. Soups, desserts, freshly squeezed juices, freshly made guokui (griddle cakes), mini-hamburgers, and more! You can also scan a QR code to order noodles and freshly made wontons. I always end up eating too much every day, darn it!
❗️They even consider the need for liquid food for infants and provide various flavors of rice cereal.
In addition, whether it's the minibar in the room and the complimentary welcome drinks (Qiandao Lake beer), the incredibly seasonal, crisp, and sweet fruits, or the thoughtful turndown service, every detail showcases the hotel's humanistic care. It's truly commendable (Picture 17).
✅ The absolute most praiseworthy aspect is the high-end, meticulous, and thoughtful service staff. Special thanks to: Ada and Joey at the front desk for check-in, Connor and Cindy from concierge, and our butler Landy.
As soon as we got out of the car, concierge Cindy greeted us warmly and proactively helped with our luggage, leaving a deep impression. The young man at the front desk who handled our check-in was also very enthusiastic in confirming our booking and upgraded our room for free.
Throughout our stay, Connor drove us to and from nearby restaurants, the lighthouse, and Lover's Gorge. He was practically on duty all day until 10 PM, driving steadily and with a truly excellent attitude. He was super cool!
Finally, and most importantly, our very, very responsible butler, Landy. She first introduced us to the locations and functions of the different venues, and informed us of the breakfast times. From the moment we added her as a friend, she consistently upheld her initial message: ”Please contact me anytime with any questions.” Whether it was day or night, she would respond and answer immediately to any query, booking vehicles, and even introducing nearby attractions and routes (with accompanying pictures for us to decide whether to visit).
During our stay, there was a miscommunication during the cleaning staff's shift change. We had requested no cleaning the day before, but someone still entered the room and tidied it thoroughly. This unannounced entry made us a bit anxious when we returned to the room in the evening. Our butler immediately called us to calm us down and quickly contacted housekeeping. Soon after, we learned it was a thoughtful turndown service. We had initially considered contacting the duty manager to investigate, but we declined. This butler Landy truly, truly deserves praise. Her immediate contact and quick resolution smoothed over the issue, and left us with an extremely satisfying three-day, two-night experience.
Her warm and thoughtful greetings every evening and morning made us deeply feel the hotel's excellent staff training and abundant humanistic care! 👏🏻
See you next time, Freedom Intercontinental Palace!
Qiandaohu Liberty Interworld Palace
Hotel near Southeast Lake District, Chun'an 5.9% of visitors choose this area
Price per night from:CAD 151
9.5/10
Outstanding
GGuest UserThis hotel is excellent in all aspects. It perfectly balances comfort with an authentic, natural experience, and it's incredibly quiet at night. The service team is outstanding, offering round-the-clock assistance for guests with mobility issues. Unlike large luxury chain hotels with hundreds of rooms, this hotel does a much better job of catering to individual needs. I'll definitely be back for future holidays. The noodles at the restaurant are excellent. Plus, the fruit platter and mini-bar were an absolute surprise – not only did they unusually offer soda water and sugar-free Coke, but there wasn't a single item I disliked. This is the first hotel I've stayed in where that's been the case!
9.5/10
Outstanding
GGuest UserWe had a wonderful stay at Banyan Tree and were pleasantly surprised with an upgrade to a two-bedroom villa. The villa was beautifully decorated and thoughtfully designed, offering both comfort and a memorable experience.
The breakfast was excellent, and we particularly appreciated the effort made to accommodate our strict vegetarian dietary requirements. The buggy services were consistently prompt and efficient.
The resort’s location amidst the wetlands provides a unique and tranquil natural setting, though some guests may find it slightly secluded.
Communication through WeChat was smooth and responsive. We would also like to especially commend Samiksha, the intern, and the dining team member who spoke both English and Chinese fluently. Their attentiveness and willingness to help significantly enhanced our experience.
As areas for improvement, the swimming pool water could have been warmer, and the addition of facilities such as a sauna or jacuzzi would further elevate the guest experience.
Overall, we had a very enjoyable and well-managed stay and truly appreciated the warm hospitality of the team.
9.5/10
Outstanding
NNik ParksWe had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus.
Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices.
We used the pool several times (remember your swim caps!) and it was large and really nice for a swim.
The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful.
The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus.
Oh - and the lobby and hotel smell amazing too!
We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.
Oakwood Residence Hangzhou(West Lake District Huanglong Sports Center ）
Hotel near Huanglong Sports Centre, Hangzhou 4.6% of visitors choose this area
Price per night from:CAD 114
9.4/10
Outstanding
GGuest UserWelcome fruit from voco: voco 'Xian' Day Play Experience. We encountered a minor issue during check-in, and I initially thought it would affect our stay. However, the staff responded quickly, were sincere and efficient, and resolved the problem perfectly. Their handling of the situation was very satisfying ❤️. The room was clean and tidy, the bedding was soft 🛏️, making for a comfortable stay. Breakfast exceeded expectations, with a rich variety and delicious taste 🥐. Overall, the accommodation experience was excellent, and the service was responsible and commendable 👍.
voco THOUSAND ISLAND LAKE
Hotel near Central Lake District, Chun'an 69.1% of visitors choose this area
Price per night from:CAD 130
9.4/10
Outstanding
ZZhaiKHygiene: The hotel's hygiene is excellent and very clean, the room was spotless.
Environment: The overall hotel environment is good, the lobby/restaurant area is very comfortable, and the spa environment is particularly great – a wonderful experience! The only slight downside was that our room, a 'Wu You' room, had a view directly facing a row of small dolphin and duck boats in the park, which wasn't very appealing.😅
Service: The service was generally excellent. The butler was very responsive and thoughtfully prepared the room's decor. The hotel's refreshments were good. It would have been an even better experience if they had proactively contacted guests earlier.
Facilities: All the facilities were well-equipped, and they provided airport drop-off service. The food was also delicious.
9.2/10
Very Good
GG_shuishuiI came here for a vacation with my parents and children. Before arriving, I saw some negative reviews and was a bit nervous, but after getting here, I realized it was absolutely worth the price.
Facilities: All the necessary amenities and services are available. There are many things for children to play with, such as rock climbing, archery, basketball, and swimming. We barely had time to try them all. They also host various activities, and I saw the kids participating happily.
Environment: The Club Med environment is truly impeccable. As it's a newly opened hotel, everything is very new. Air purifiers are provided, and the toiletries are the same reliable brand as always.
Service: There's really nothing to fault about the service. From the beginning, when I accidentally booked the wrong room and contacted the hotel through Ctrip, they responded promptly. On the way to the hotel, staff members greeted us with smiles. Before check-in, the hotel's concierge added me on WeChat. A special mention goes to Cling; we could basically communicate any issues via WeChat at any time. We happened to arrive during a typhoon passing through Hangzhou. Before our stay, they politely inquired about our check-in plans and informed us that we could cancel without penalty. Check-in itself was quick and smooth. Cling arranged the entire itinerary very well and even informed us about party start times.
It's worth mentioning that breakfast was indeed excellent, and we also had the buffet dinner, which was priced as expected. Breakfast had everything you could want, and dinner also offered a good variety. The surrounding area is also very convenient; you can go tea picking, there's a town within walking distance, and it's easy to order takeout for milk tea, coffee, or go out to eat.
Club Med Urban Oasis Hangzhou Longwu Resort
Hotel near Song City/Zhuantang Town/Zhijiang Tourist Area, Hangzhou 1.9% of visitors choose this area
Price per night from:CAD 239
9.1/10
Good
DDechuanqianxunThis is a hotel I really love. It's an old five-star hotel, and while it might not be as shiny and new as it once was, its location is incredibly convenient. The rooms are huge and come with all the amenities you could ask for. West Lake is just a short walk across the street, there are plenty of great restaurants nearby, and the night market is vibrant and dazzling, offering so much to see. What's really thoughtful is that food deliveries are brought to your room by a robot!
There are two areas I hope can be improved:
1. I booked a non-smoking room, but when I first entered, I could still smell smoke. It might be absorbed into the carpet or walls from previous guests. As a five-star hotel, couldn't they require guests to maintain a smoke-free stay throughout? This would better preserve the room's cleanliness and hygiene, and also prevent safety hazards.
2. Could self-service laundry facilities be provided? Most hotels in China now offer self-service laundry, which we're happy to pay for. Sending individual items for washing is really inconvenient. Plus, the online booking mentioned self-service laundry, but when I arrived, I was told it wasn't available. Fortunately, the kind young staff at the front desk saw my predicament and helped resolve the issue.
Overall, the minor flaws don't detract from its greatness, and I will definitely stay here again!
Wyndham Grand Plaza Royale Hangzhou
Hotel near West Lake Lakeside Area, Hangzhou 15.6% of visitors choose this area
Price per night from:CAD 130
Frequently Asked Questions
What are some of the best 5 star hotels in Hangzhou?
Whether you are traveling to Hangzhou for business or tourism, Zhongshan West Lake Hotel Hangzhou (from CAD 93) , Pagoda Hotel Hangzhou West Lake · Wulin Plaza (from CAD 83) and Elong Hotel Hangzhou WestLake (from CAD 41) are all popular hotels.
How much for staying at a 5 star hotel in Hangzhou?
For 5 star hotels in Hangzhou, the average price is CAD 411 on weekdays, and is CAD 437 on weekends (Friday–Saturday).
What 5 star hotels in Hangzhou are available for spa services?
Want to experience spa treatment after the tired day? Among 5 star hotels in Hangzhou, Elong Hotel Hangzhou WestLake (from CAD 41), Grand Hyatt Hangzhou (from CAD 255) and Midtown Shangri-La, Hangzhou (from CAD 203) have great spa service.
Which 5 star hotels in Hangzhou are good for families?
What are some of the best 5 star hotels in Hangzhou with bar?
If you are looking for 5 star hotels in Hangzhou with great bars, Elong Hotel Hangzhou WestLake (from CAD 41) , Grand Hyatt Hangzhou (from CAD 255) and Midtown Shangri-La, Hangzhou (from CAD 203) are popular choices.
Which 5 star hotels in Hangzhou have a gym?
Want to keep your fitness plan while traveling? Zhongshan West Lake Hotel Hangzhou (from CAD 93), Pagoda Hotel Hangzhou West Lake · Wulin Plaza (from CAD 83) and Elong Hotel Hangzhou WestLake (from CAD 41) provide fitness facilities.
Which 5 star hotels in Hangzhou provide great breakfast?
Zhongshan West Lake Hotel Hangzhou (from CAD 93), Pagoda Hotel Hangzhou West Lake · Wulin Plaza (from CAD 83) and Elong Hotel Hangzhou WestLake (from CAD 41) have delicious breakfast. Book now and start your energetic day with tasty food!
Do any deals available for 5 star hotels in Hangzhou?
Trip.com provides various promotions and discounts for 5 star hotels. You can check the promotions page to see the latest deals that available for you on Trip.com.
Which 5 star hotels in Hangzhou have a swimming pool?
There are many 5 star hotels in Hangzhou with swimming pool. Zhejiang Xizi Hotel · Wangzhuang · West Lake Famous Garden (from CAD 286) , Grand Hyatt Hangzhou (from CAD 255) and Midtown Shangri-La, Hangzhou (from CAD 203) are perfect options.
Which 5 star hotels in Hangzhou have free Wi-Fi?
Get your Internet connection is essential during traveling. Zhongshan West Lake Hotel Hangzhou (from CAD 93), Pagoda Hotel Hangzhou West Lake · Wulin Plaza (from CAD 83) and Elong Hotel Hangzhou WestLake (from CAD 41) are popular hotels offering free Wi-Fi.
Hangzhou 5-star Hotel Info for Tourists
| Highest price | CAD 3,780 |
|---|---|
| Lowest price | CAD 111 |
| Number of reviews | 675,837 |
| Total properties | 202 |
| Weekday Avg. Price | CAD 411 |
| Weekend Avg. Price | CAD 437 |
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