5-Star Hotels in Hangzhou

This hotel has great style. However, the shampoo is very watery; even with five or six pumps, it's not enough. This doesn't really match the hotel's standards, so perhaps they could switch to a better shampoo. The ceilings are quite high, and the blackout curtains work well, so I slept soundly. The carpet was a bit dirty and could use regular cleaning. The front desk manager was very warm and friendly. There's a large mountain behind the hotel, perfect for a hike. Breakfast was plentiful.

Had a wonderful three-day, two-night stay at the Fuchun Resort, a place I've long admired. The architecture, rich in Chinese aesthetics, blends seamlessly with the natural environment of Fuyang, creating a truly harmonious feel. Hiking here was wonderfully wild and scenic. The resort's thoughtful service was evident in every detail: from the welcome greeting and the consistently helpful and responsive personal butler (Benson) before arrival, to the doorman's proactive and natural assistance with luggage, and the waitress's meticulous inquiry about dietary preferences at breakfast. All these touches reflect the hotel's high standards of service and made me feel truly respected. I even left my hat in the calligraphy class and only realized it when the instructor notified me and said it would be promptly returned to the lobby. The shuttle drivers were also very punctual, almost always available on call. The housekeeping staff were diligent and friendly. The hotel also offers a wide range of activities, and the travel photography service was particularly high quality. Fuchun Resort truly lives up to its reputation as a high-end resort. I'd love to visit again!

Sunset at Xianshan Peninsula: It feels like an island with a single hotel. First day minibar experience: Plenty of Nongfu Spring water! First day welcome fruit: Peaches were hard. Haha. Service: The hotel has a shuttle bus to the high-speed rail station, which is great. It's about 50 meters straight out from the exit. The schedule is fixed, so you need to plan ahead. It's still more suitable for self-driving. Surroundings: It's very convenient to get to Pixiu Town. There are hot air balloons, go-karts, and water activities. There's also a beer museum to visit with many activities inside, the VR is quite good. However, it's inconvenient to go to other places. Suitable for a vacation if you don't want a crowded experience. Facilities: Both indoor and outdoor swimming pools are available. Cleanliness: Relatively clean. Special Feature: There's an instant noodle bar from 9 PM to 11:30 PM. It gets so crowded it makes you question your life choices.

Olive from the concierge team arranged our entire itinerary and was super helpful with all our requests. Her service was incredibly warm and excellent. The room size here is very generous; we booked a twin room, and the facilities were top-notch. The cleaning staff came every morning to tidy up, empty the bins, and replenish supplies, and their attitude was also fantastic. The breakfast here is also very diverse.

We had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus. Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices. We used the pool several times (remember your swim caps!) and it was large and really nice for a swim. The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful. The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus. Oh - and the lobby and hotel smell amazing too! We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.

First off, the bedding in the room was incredibly comfortable – out of all the hotels I've stayed in, this one's my favorite. The bathroom amenities were also top-notch, and they smelled great. Secondly, the service was truly excellent. After checking in, I added Mia, my butler, on WeChat. She was online the entire time and even thoughtfully provided fruit and a souvenir. I genuinely recommend this place to everyone.

My stay at voco Shimao Sunshine Lake Resort Qiandao Lake was absolutely perfect! The hotel is situated on a peninsula, offering an elegant and tranquil environment. Our room was spotlessly clean, and the attention to hygiene details was impeccable. The direct, first-line lake view of Qiandao Lake is breathtaking – the water and sky merge into one, creating an expansive and unbeatable vista. There are amazing viewing spots everywhere. A special shout-out to the hotel's innovative travel photography service. The photographer was incredibly professional, excellent at finding the right angles and guiding poses. They even managed to capture stunning, high-quality shots against the light, preserving so many wonderful moments. All the staff were incredibly attentive and thoughtful, treating guests with warmth and courtesy. The entire experience was fantastic. This is definitely my top choice for a vacation in Qiandao Lake, highly recommended!

I wanted to take my kids on a summer vacation but didn't want anything too strenuous, so I chose this Club Med. I heard it's an all-inclusive resort perfect for younger children, though maybe not so much for those over 10. I booked a two-night hotel pre-sale package through Ctrip (including breakfast and tickets to either Xixi Wetland or Lingshan Fantasy), with a 400 RMB surcharge for weekend bookings. The hotel called the day before to confirm and said they'd add my WeChat for future communication, but they never did. They also didn't mention adding a butler service during check-in, which is something other hotels do better. The hotel looks quite new and spacious, with most activities located on the basement level. For a hotel with a higher price point that prides itself on all-inclusive services, I was surprised to find that many entertainment options and parent-child activities required additional fees, and they weren't cheap either. This was a bit disappointing. On Friday and Saturday evenings, there's a mini-show, and on Sunday evening, there's a Chashan Qing performance. The shows make the evenings pass quickly. During the day, we mainly rested in the room and occasionally visited the mini water park, where the kids had fun in the water. The indoor children's playground is quite small and suitable for very young children; older kids won't find it very engaging. On the first day, we didn't want to go out for dinner, so we chose the hotel's Chinese restaurant for lunch. The dishes were mediocre, the portions were small, and the prices were not cheap. For dinner, we opted for the hotel buffet. The weekend prices were higher than weekdays, costing 328 RMB per adult and 218 RMB per child over 4 years old. The prices were a bit high. For the buffet, children are charged by age, not height. What can a child under 120cm really eat? The variety of dishes was also quite limited. For example, there was only one spicy flavor of crayfish, and the other dishes were just so-so. The mark-up felt excessive. For adults and children who don't eat sashimi and such, the value for money was very low. Since my child can't eat raw food, they pretty much only had some vermicelli soup at the buffet. The evening amusement park games were also very perfunctory; I didn't feel like playing at all. When I finally found a craft activity and sat down to try it, a staff member immediately came over with a POS machine, ready to charge me. 😂

I chose the Grand Hyatt for my internship in Hangzhou, and overall, it was a good experience. The room was spacious and comfortable, and the lake view was beautiful. I recommend prioritizing rooms on the 8th floor, as they offer more space. The hotel is a bit older, so the facilities feel a little dated, and the air conditioning wasn't very strong – I hope they can optimize that in the future. Getting around by taxi can be a bit tricky due to traffic and one-way streets, so it's good to plan ahead. The service was very attentive, and the staff were all enthusiastic, especially our concierge Cecilia (Cao Kaixuan), who was patient, meticulous, and communicated promptly throughout our stay, making us feel very well cared for. The breakfast quality was also good, and the juice was delicious. We even received a cute squirrel doll as a welcome gift, which was a nice touch. Overall, it was a pleasant stay, and I recommend it.

I initially thought this wasn't a new hotel, so the price was very budget-friendly. But to my surprise, besides the affordable price, the hotel rooms still felt five-star quality, with a very comfortable king-sized bed. Plus, the hotel's location is right next to West Lake; opening the window offers a magnificent panoramic view of the lake – amazing! Finally, I have to give a special shout-out to the hotel service. After booking on Ctrip, a staff member from the hotel's reservation department (I think her name was Shao Linfang) immediately contacted me. After understanding my travel purpose and preferences, she arranged a room with a fantastic view and prime location – excellent! This hotel will definitely be my first choice for future business trips to Hangzhou.