5-Star Hotels in Hangzhou

This hotel has great style. However, the shampoo is very watery; even with five or six pumps, it's not enough. This doesn't really match the hotel's standards, so perhaps they could switch to a better shampoo. The ceilings are quite high, and the blackout curtains work well, so I slept soundly. The carpet was a bit dirty and could use regular cleaning. The front desk manager was very warm and friendly. There's a large mountain behind the hotel, perfect for a hike. Breakfast was plentiful.

Had a wonderful three-day, two-night stay at the Fuchun Resort, a place I've long admired. The architecture, rich in Chinese aesthetics, blends seamlessly with the natural environment of Fuyang, creating a truly harmonious feel. Hiking here was wonderfully wild and scenic. The resort's thoughtful service was evident in every detail: from the welcome greeting and the consistently helpful and responsive personal butler (Benson) before arrival, to the doorman's proactive and natural assistance with luggage, and the waitress's meticulous inquiry about dietary preferences at breakfast. All these touches reflect the hotel's high standards of service and made me feel truly respected. I even left my hat in the calligraphy class and only realized it when the instructor notified me and said it would be promptly returned to the lobby. The shuttle drivers were also very punctual, almost always available on call. The housekeeping staff were diligent and friendly. The hotel also offers a wide range of activities, and the travel photography service was particularly high quality. Fuchun Resort truly lives up to its reputation as a high-end resort. I'd love to visit again!

I chose this state guesthouse for a relaxing few days by West Lake, and the reviews said it was the smallest. However, after experiencing it, the location is absolutely superb. It's a tranquil oasis amidst the hustle and bustle, close to 'Orioles Singing in the Willows.' A small lane leads you in, shielding you from the noise outside. The hotel boasts a Jiangnan garden style, with over 400 meters of lake shoreline. You can see Leifeng Pagoda just by looking up, and in the distance, the Three Pools Mirroring the Moon island. The service is very attentive; every staff member greets you. Although the room isn't large, it's well-equipped, and the amenities are good and comfortable. Breakfast is quite rich and features Hangzhou specialties. I'd choose this place again if I have the chance.

InterContinental Qiandao Lake, exclusively occupying the Xian Shan Peninsula, is a scenic destination in itself, perfect for a slow-paced getaway. The hotel offers a rich variety of dining options. The breakfast buffet on the first floor boasts a wide selection, and we enjoyed several excellent meals at the Chinese restaurant. The late-night diner on the fifth floor, opening at 9 PM, became a regular treat for the kids after swimming, serving various instant noodles with fresh eggs and vegetables. There's also a Japanese restaurant outside the lobby, perfect for a relaxed meal after a scenic walk or bike ride around the lake. You can rent bicycles and 'Panda cars' to explore the island. The peninsula is ecologically pristine, with blue butterflies dancing and swallows flitting about, showcasing abundant wildlife. Both indoor and outdoor pools have regularly changed water and are well-maintained. The hotel also has its own yacht pier; simply book at the front desk or buy tickets at the lobby shop for direct access to Huangshan Peak, making travel incredibly convenient. The most heartwarming part of our stay was the housekeeping auntie. When she saw my child's summer homework spread out, she thoughtfully placed an eye-protection desk lamp, noticing the dim light in the room. This small act of kindness was truly touching. With one island, one hotel, far from the hustle and bustle, nestled between the lake and mountains, enjoying nature in peace – this is the ideal state of a vacation.

Environment: The environment is really superb. I booked a water villa, and the hotel upgraded me to a deluxe water villa, which had a better location and was closer to the hotel lobby. The balcony in the room overlooked the lake, and you could feed fish and ducklings from the balcony railing. There were so many koi in the hotel, some even bigger than the ducks, which was really fun. Service: Every staff member I encountered was super nice. When my child mentioned that the snacks delivered to the room were delicious, they specially sent two extra portions that afternoon. When I checked out, they even prepared some for me to take away, which was incredibly touching! Thumbs up, thumbs up! Food: The breakfast area isn't big, but it's delicious! There's a wide variety of bread, and both Chinese and Western breakfast options are very rich. Even if you go to eat after 9 am, there's no long queue; it's quiet with fewer people. We had dinner at the Baiyun Restaurant, which was also very good, costing a little over 200 yuan per person, which was quite reasonable. Facilities: The hotel is indeed not new anymore, as it has been open for a long time, but it's very well maintained. And this Chinese style just looks ancient and elegant, which I personally really like. Rowboat: Three of us took the hotel's rowboat. It was 400 yuan for an hour to charter the boat, which is indeed a bit more expensive than outside, but the advantage is no queues, no exposure to the sun, and there wasn't a second boat on the outer lake waterway, so we had a private secret retreat all to ourselves – so comfortable!

Booked a lake view room and got an upgrade upon check-in. The room was quite spacious, though the decor felt a bit dated. The open-plan bathroom, with the bathtub and sink integrated into the room, was a bit unusual for me, but it was great that each room had a dehumidifier. The service was excellent; rooms were cleaned quickly, and breakfast offered a good variety, with plates cleared efficiently. Direct access to the water park from the first floor was super convenient. Lunch at the hotel was a bit pricey but tasted good. I'd definitely consider staying here again. Finally, the high-speed rail shuttle service was good, though the air conditioning in the vehicle wasn't very effective.

Highly recommend the central lake-view rooms; the unobstructed lake view is breathtaking and truly therapeutic, giving you that ultimate vacation vibe. **Dining:** Breakfast was plentiful, and the dishes changed over our two-day stay, which was great. The Chinese restaurant also had a lovely ambiance and excellent food. **Transportation:** It's a 10-minute walk from the entrance to the lobby, or you can use the hotel shuttle. **My only complaint:** We arrived around 1:30 PM on a Sunday, and I understand the room might not have been ready. However, despite several prompts, we didn't get our room until just after 3 PM. There was no seating available in the lobby either, leaving both the elderly and children quite exhausted.

I recently stayed at the Oakwood Hotel in Hangzhou and was genuinely impressed – especially if you’re someone who values convenience and comfort over just another generic room. The full-size fridge in the room was a game changer. Not the tiny minibar type, but an actual fridge where I could store groceries, drinks, and leftovers without playing Tetris. And the in-room washing machine? Absolute lifesaver, especially during humid Hangzhou weather when you go through clothes faster than expected. Being able to wash and dry without hunting for a laundromat made all the difference. But the real standout was Connie at the front desk. From check-in to random questions about nearby supermarkets (for that fridge, obviously!) and laundry tips, she went above and beyond. Warm, efficient, and genuinely helpful – she even helped me figure out the washing machine settings when I got confused. It's rare to find that kind of personal attention. Location is solid too – close enough to West Lake without being swallowed by crowds. The room was clean, quiet, and had a small kitchen setup that made extended stays feel like Highly recommend for families, remote workers, or anyone tired of hotel laundry fees!

I wanted to take my kids on a summer vacation but didn't want anything too strenuous, so I chose this Club Med. I heard it's an all-inclusive resort perfect for younger children, though maybe not so much for those over 10. I booked a two-night hotel pre-sale package through Ctrip (including breakfast and tickets to either Xixi Wetland or Lingshan Fantasy), with a 400 RMB surcharge for weekend bookings. The hotel called the day before to confirm and said they'd add my WeChat for future communication, but they never did. They also didn't mention adding a butler service during check-in, which is something other hotels do better. The hotel looks quite new and spacious, with most activities located on the basement level. For a hotel with a higher price point that prides itself on all-inclusive services, I was surprised to find that many entertainment options and parent-child activities required additional fees, and they weren't cheap either. This was a bit disappointing. On Friday and Saturday evenings, there's a mini-show, and on Sunday evening, there's a Chashan Qing performance. The shows make the evenings pass quickly. During the day, we mainly rested in the room and occasionally visited the mini water park, where the kids had fun in the water. The indoor children's playground is quite small and suitable for very young children; older kids won't find it very engaging. On the first day, we didn't want to go out for dinner, so we chose the hotel's Chinese restaurant for lunch. The dishes were mediocre, the portions were small, and the prices were not cheap. For dinner, we opted for the hotel buffet. The weekend prices were higher than weekdays, costing 328 RMB per adult and 218 RMB per child over 4 years old. The prices were a bit high. For the buffet, children are charged by age, not height. What can a child under 120cm really eat? The variety of dishes was also quite limited. For example, there was only one spicy flavor of crayfish, and the other dishes were just so-so. The mark-up felt excessive. For adults and children who don't eat sashimi and such, the value for money was very low. Since my child can't eat raw food, they pretty much only had some vermicelli soup at the buffet. The evening amusement park games were also very perfunctory; I didn't feel like playing at all. When I finally found a craft activity and sat down to try it, a staff member immediately came over with a POS machine, ready to charge me. 😂

Our two-day stay here was absolutely perfect! We happened to check in on my birthday, and I didn't have to lift a finger the entire time. Our dedicated butler handled everything with such thoughtful care. They didn't just decorate the room beautifully for my birthday, but also arranged a travel photoshoot, a SPA experience, and a Five Elements assessment. The whole process was incredibly relaxing and rejuvenating. The butler's service was meticulous and responsive, and the breakfast was delicious. Overall, the stay far exceeded our expectations. Both the environment and the service were impeccable, providing a truly exceptional experience. It's definitely on our list for a return visit, and we'll choose this hotel again for our next trip. Highly recommended!