5-Star Hotels in Hangzhou

Xihu Villa boasts stunning scenery and a uniquely grand garden design. I especially loved the many diverse and distinctive Taihu stones throughout the garden. The breakfast was plentiful, and the Hangzhou cuisine at the Xinxin Hotel was delicious! 👍 Stepping out, you can explore historical sites along Beishan Street, and West Lake's beautiful scenery is just across the road. It's a fantastic holiday hotel! 👍

Pros: Jojo, our butler, provided excellent service, and the travel photography was great – the photographer was very dedicated. Cons: 1. Breakfast options were limited, and items were frequently missing. The coffee machine was terrible, producing a watery, tasteless drink. 2. The paid activities, especially the boat tour and farm visit, were very poor quality. An older staff member had a bad attitude and kept rushing us, saying other guests were waiting. Including the walk to the vegetable garden, we only spent about 15 minutes picking. For the boat tour, we had to insist just to get a short drift on the lake; initially, they claimed it was too windy to paddle. It was a really frustrating experience. Overall, apart from the butler, the service from other staff members was very mediocre. I've also seen complaints on social media about their lacking 'soft services.' I'd suggest they learn from Naked Group; I've visited Naked Castle and Naked Retreats several times, and their complimentary services are consistently high-quality, with exceptionally enthusiastic staff.

My three-day, two-night stay was the perfect introduction to a resort-style hotel. Both the hotel's facilities and services were impeccable! ❤️🔥❤️🔥❤️🔥 ✅ First, let's praise the hotel's excellent location: who knew the exclusive access to Xan Shan Peninsula was such a privilege?! (Pictures 1-16 show the hotel facilities and surroundings, unedited photos) The hotel also boasts a very large garden and surrounding attractions perfect for photoshohoots. It's just beautiful, beautiful, beautiful! Within a few minutes' walk, you can reach Xan Shan Botanical Garden (honestly, not much to see, but there are daily parent-child activities), Lover's Gorge (great for couples to take photos), the hotel's exclusive lighthouse (Picture 7, very atmospheric), and the hotel's seasonal fruit orchard (high parent-child interaction, with different fruits available for picking in different seasons). When the weather is good, you can take many beautiful scenic photos. When it's cloudy or rainy, you can experience the unique humidity of the Jiangnan region and the fresh air provided by the lush vegetation. ✅ Next, let's talk about the hotel facilities. The hotel is divided into three buildings, A, B, and C. Building B offers the best lake views, with a complete panorama of the lake's beauty. The layout is very reasonable, with convenient connections between all areas. You can tell a lot of thought went into the design. The indoor and outdoor pools are regularly disinfected with chlorine balls, and the water is clear and sparkling, perfect for children to play in. The hotel also has a swim shop with affordable items, which is very convenient for guests who haven't brought all their swimming gear. Every day, the hotel has an activity schedule listing the names and locations of various parent-child activities at different times throughout the day. There's a wide variety to choose from. There's also a super large indoor children's playground, which is cleaned very, very thoroughly. I really want to thank the cleaning staff for their hard work here. ✅ Dining (Pictures 18-19) The hotel has a Chinese restaurant, a Western restaurant, and a Japanese restaurant, offering a rich and diverse selection. Set meals can also be purchased in advance on your phone. The hotel even provides a free shuttle service to nearby farmhouse restaurants (PS: the prices are very, very, very affordable, and the vegetables are freshly grown and incredibly fresh). The most commendable aspect of the dining is the complimentary breakfast buffet. The variety is incredibly extensive, and they even adjust the dishes daily to better cater to different guests' preferences. Soups, desserts, freshly squeezed juices, freshly made guokui (griddle cakes), mini-hamburgers, and more! You can also scan a QR code to order noodles and freshly made wontons. I always end up eating too much every day, darn it! ❗️They even consider the need for liquid food for infants and provide various flavors of rice cereal. In addition, whether it's the minibar in the room and the complimentary welcome drinks (Qiandao Lake beer), the incredibly seasonal, crisp, and sweet fruits, or the thoughtful turndown service, every detail showcases the hotel's humanistic care. It's truly commendable (Picture 17). ✅ The absolute most praiseworthy aspect is the high-end, meticulous, and thoughtful service staff. Special thanks to: Ada and Joey at the front desk for check-in, Connor and Cindy from concierge, and our butler Landy. As soon as we got out of the car, concierge Cindy greeted us warmly and proactively helped with our luggage, leaving a deep impression. The young man at the front desk who handled our check-in was also very enthusiastic in confirming our booking and upgraded our room for free. Throughout our stay, Connor drove us to and from nearby restaurants, the lighthouse, and Lover's Gorge. He was practically on duty all day until 10 PM, driving steadily and with a truly excellent attitude. He was super cool! Finally, and most importantly, our very, very responsible butler, Landy. She first introduced us to the locations and functions of the different venues, and informed us of the breakfast times. From the moment we added her as a friend, she consistently upheld her initial message: ”Please contact me anytime with any questions.” Whether it was day or night, she would respond and answer immediately to any query, booking vehicles, and even introducing nearby attractions and routes (with accompanying pictures for us to decide whether to visit). During our stay, there was a miscommunication during the cleaning staff's shift change. We had requested no cleaning the day before, but someone still entered the room and tidied it thoroughly. This unannounced entry made us a bit anxious when we returned to the room in the evening. Our butler immediately called us to calm us down and quickly contacted housekeeping. Soon after, we learned it was a thoughtful turndown service. We had initially considered contacting the duty manager to investigate, but we declined. This butler Landy truly, truly deserves praise. Her immediate contact and quick resolution smoothed over the issue, and left us with an extremely satisfying three-day, two-night experience. Her warm and thoughtful greetings every evening and morning made us deeply feel the hotel's excellent staff training and abundant humanistic care! 👏🏻 See you next time, Freedom Intercontinental Palace!

This hotel is excellent in all aspects. It perfectly balances comfort with an authentic, natural experience, and it's incredibly quiet at night. The service team is outstanding, offering round-the-clock assistance for guests with mobility issues. Unlike large luxury chain hotels with hundreds of rooms, this hotel does a much better job of catering to individual needs. I'll definitely be back for future holidays. The noodles at the restaurant are excellent. Plus, the fruit platter and mini-bar were an absolute surprise – not only did they unusually offer soda water and sugar-free Coke, but there wasn't a single item I disliked. This is the first hotel I've stayed in where that's been the case!

We had a wonderful stay at Banyan Tree and were pleasantly surprised with an upgrade to a two-bedroom villa. The villa was beautifully decorated and thoughtfully designed, offering both comfort and a memorable experience. The breakfast was excellent, and we particularly appreciated the effort made to accommodate our strict vegetarian dietary requirements. The buggy services were consistently prompt and efficient. The resort’s location amidst the wetlands provides a unique and tranquil natural setting, though some guests may find it slightly secluded. Communication through WeChat was smooth and responsive. We would also like to especially commend Samiksha, the intern, and the dining team member who spoke both English and Chinese fluently. Their attentiveness and willingness to help significantly enhanced our experience. As areas for improvement, the swimming pool water could have been warmer, and the addition of facilities such as a sauna or jacuzzi would further elevate the guest experience. Overall, we had a very enjoyable and well-managed stay and truly appreciated the warm hospitality of the team.

We had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus. Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices. We used the pool several times (remember your swim caps!) and it was large and really nice for a swim. The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful. The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus. Oh - and the lobby and hotel smell amazing too! We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.

Service: The hotel service was truly excellent, with a dedicated and very kind butler who tried their best to accommodate all requests. Ambiance: The lake view is superb. The hotel is located on its own peninsula, and the room balconies directly overlook the lake with no roads blocking the view. Additional: The breakfast selection was extensive and great! The infinity pool is perfect for photos, and the lighting at night is fantastic. The complimentary travel photoshoot experience was also wonderful! Free outfits were provided, along with three free photos.

The overall experience was beyond five-star! The hotel environment is elegant and comfortable, and the staff are warm and attentive. There are so many fun activities inside the hotel that you won't get bored even if you stay all day. The exquisite afternoon tea was delicious, and taking photos on the flower boat created such a beautiful atmosphere – every shot turned out like a masterpiece. The hotel even thoughtfully provided three free travel photoshoots, and the pictures turned out incredibly beautiful. This stay was perfect, highly recommended!

I wholeheartedly recommend this resort! The overall experience exceeded our expectations. The rooms were spacious and airy, providing maximum comfort. The resort offers excellent facilities for families with children, featuring a wide variety of play equipment and a packed schedule of fun kids' activities daily. The evening stage performances were full of atmosphere, exciting, and truly heartwarming. The most commendable aspect throughout our stay was the GO staff. They were incredibly warm and friendly, actively encouraging children to participate in activities, and treated them with gentleness and patience. A special thank you to Cling and Sherly from Guest Relations; they were attentive and thoughtful throughout our entire stay. Whether it was inquiring about activities or coordinating requests, they immediately helped us resolve everything and provided many practical suggestions, making our trip completely hassle-free and enjoyable. Our child spent the entire day at the park and was reluctant to leave, repeatedly saying they didn't want to go home. This family trip was incredibly fulfilling. The overall service, environment, and family-friendly amenities were impeccable. We've already made plans with our family to come back for our next holiday!

This is a hotel I really love. It's an old five-star hotel, and while it might not be as shiny and new as it once was, its location is incredibly convenient. The rooms are huge and come with all the amenities you could ask for. West Lake is just a short walk across the street, there are plenty of great restaurants nearby, and the night market is vibrant and dazzling, offering so much to see. What's really thoughtful is that food deliveries are brought to your room by a robot! There are two areas I hope can be improved: 1. I booked a non-smoking room, but when I first entered, I could still smell smoke. It might be absorbed into the carpet or walls from previous guests. As a five-star hotel, couldn't they require guests to maintain a smoke-free stay throughout? This would better preserve the room's cleanliness and hygiene, and also prevent safety hazards. 2. Could self-service laundry facilities be provided? Most hotels in China now offer self-service laundry, which we're happy to pay for. Sending individual items for washing is really inconvenient. Plus, the online booking mentioned self-service laundry, but when I arrived, I was told it wasn't available. Fortunately, the kind young staff at the front desk saw my predicament and helped resolve the issue. Overall, the minor flaws don't detract from its greatness, and I will definitely stay here again!