Richmond Hotels with Hot Tub

After rushing for one night, it is difficult to give a sufficient and reasonable evaluation. The location of the hotel is in the city, there are still a lot of places to eat around, there are not many places to visit. The hotel itself is ok.

The hotel is in a good location

We stayed at this hotel just for night but it was very good experience, room were with new furniture, full kitchen that was awesome because we were travelling with kids and in this hotel I had opportunity to cook breakfast for them, also outside there is a grill area with sitting places what is very nice , so, we had a very good experience with this hotel

＋ Good, clean bed + Staff were pleasant ＋Interior/Exterior Lighting, quiet location +Grounds were nice - but a lot of litter and debris needed to be picked up +Kristen, head housekeeping, was responsive, even doing some of the work other staff should be doing - Spartan appointments - Poor routine maintenance of fixtures - Fridge squealed all night - Lobby Coffee machine broken the whole time. * （This was actually our lasting memory of the place as we checked out. We understand things break, but problem was the hotel had no backup dispensers of any kind.） They should have rented a commercial unit or acquired hot coffee dispensers the very same day it broke! How long has the ”Out of Order” sign been up now?? -In room coffee packets as bad as we've ever encountered (sorry) - The hotel does not offer recycling facilties to guests - The hotel does not practice or train employees to do any recycling-- this is below IHG's own standards - Kit. Sink was clogged - Sink disposer wouldn't turn on - Room sofa and lounge chair well past replacement age. Heavily sunken in and not clean. -All of the laundry machines had very long-term prior use residue built up in them, some had prior-guest debris-- one washer to the point it couldn't drain. So clothes were left pickling in dirtier water than when we put them in. -Considering the number of appliance internal maintenance issues we kept encountering, we didn't feel comfortable drinking from the lobby ice maker or water machines. -Part-time staff (no name given) didn't notate our extended checkout. Unaware of IHG member status. Didn't bother to pull up the room in the computer. Just as if we never made the request. -Other staff couldn't answer basic questions such as about the room charges we didn't recognize - Besides being undertrained compared to other IHG properties, most staff didn't wear name tag or provide their name on the phone. No accountability for ineptitude or needed training. Summary: Not well managed. Overall showed a lot of maintenance deficiencies and staff training issues. More than other properties. Over 40 years of IHG stays.

The entire hotel is very old, worn and unkept. From the grounds, lobby and room, not just old and worn but clearly not maintained. Room 407 had peeling wall paper, chipped and scratched furniture, moldy air conditioner. The microwave was from the 90's. The thermostat did not work. The bathroom, just a shower was more recent. I was not told it was just a shower, I would have asked for a different room. The room had a stale and moldy smell. I had to use my trusty lavender spray. This may have been a 3 Star hotel 25 years. I read a response from the hotel to such comments that upgrades were done in April, maybe April in 2025. I am a platinum elite life member, my profile from day 1, states foam pillows only as allergic. But I had all feather pillows in my room. I had them replaced but too late, was sneezing and scratching all night. Do not recommend this hotel.

We visit last night, check in was pleasant enough and the rooms were clean. The beds were very uncomfortable and a disappointment for a Marriott brand hotel. We had breakfast at the bistro & they only had one person working & they filled a complicated coffee order before before they made our food. They then forgot part of the order that was for our 4 year old so the adults had their food but she had to wait longer. The food at the bistro was microwaved & wasn’t worth it. On top of it, the website states that pets aren’t welcome yet we saw several people with dogs and we are highly allergic. We won’t be going back and I am a Marriott Member.

Facilities: Good Hygiene: good Environment: Good Service: Very good

I wonder if the sheets have been changed? The sheets of both beds are dirty! A hotel that costs more than 1,000 yuan a night is really not worth it. There is not even a bottle of bottled water! The hair dryer is broken again! Very bad, very bad

The hotel facilities are average and the location is not bad. At 200 dollars per night, the price/performance ratio is very poor. This time I encountered a boiler failure, no hot water and no breakfast. What I'm quite satisfied with is that the hotel refunded the full amount, which is kind of a courtesy.