Radisson Hotel and Conference Centre London Heathrow is located at the start of the M4 corridor at the heart of the UK's busiest airport. With easy access to Heathrow's terminals 1,2 and 3 it has the added advantage of being just 20 minutes train ride from Central London.13;10;This four star contemporary hotel is ideal for business and leisure guests, boasting 895 stylish rooms, including Wing 9 Rooms and Suites, over 2000 sqm if flexible meeting space including 41 meeting rooms with maximum capacity of 700 theatre style. a large on-site car park, two restaurants with great cuisine, fitness centre and spa plus high-speed Internet access throughout the hotel.13;10;We are proud to say, we are the largest residential convention centre n the Heathrow area! This means we offer the perfect environment for a memorable business meeting whether it is for 7 or 700 delegates.13;10;Whether you are looking to meet with business associates, catch up with colleagues, meet family or friends, you will find a choice of dining options. We provide the perfect place to relax and unwind while ensuring you receive the best service and great food.13;10;Unwind in our indoor heated swimming pool and jacuzzi or enjoy some pampering in the spa which offers a range of treatment. If you are feeling energetic, you can visit the fitness centre.
"I recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery.
Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel.
Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful.
When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional.
To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property.
The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall.
I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs."