Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
236 reviews
9.2/10
1 night
From £116
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8.9/10
Very Good
XXiaofeixiangquanjiafuThe environment is very good, but the room facilities are generally too small, and the bedding and towels are old. The surrounding area is very convenient, with supermarkets, laundry rooms, and restaurants.
GGuest UserThe hotel was conveniently located to meet my partner as she had driven and I had flown into Heathrow.
I had searched for a hotel with parking, Sauna and breakfast! Great I thought when Radisson was in the list of hotels with my criteria, disappointingly I was met with an additional £20 charge for parking my vehicle however my partner who had been at a conference in a nearby hotel had parking included for 24 hours.
GGuest UserWe arrived late , check in was easy , having a car park that had security as well was excellent and a nice easy start the next day to get to terminal 3 . We had a family room which was perfect , would definitely book again if flying from Heathrow , takes the stress out of travelling early on the day of the flight
AAnonymous UserI stayed at the Sheraton Heathrow Hotel and had a very pleasant experience overall.
I took a taxi from the airport and arrived in less than 10 minutes, which only cost a few pounds more than the Hotel Hoppa. For two of us with two large suitcases, this was much more convenient, especially since the bus only runs about once an hour for our timing.
The staff were helpful and friendly, and the hotel offered mince pies and hot chocolate at reception, which was a lovely Christmas welcome. The room was nice and clean, and the bathroom was well equipped with basic toiletries and body lotion.
The bedding was extremely comfortable and we slept very well. We also rented a car from next door, so the location of this hotel was a big plus for us. Overall, a very convenient and comfortable stay near Heathrow.
GGuest UserMy time I spent at rosemary hotel was amazing and great all the staff at reception are always very supportive and there to listen. My stay at this hotel was very pleasant very peaceful and relaxing the room where I checked into was very clean
GGuest UserBooked for convenience. Ended up being perfect location and the restaurant food was really really good with a view of the runway watch planes take off . Bar was also very nice. You can get a pod to the terminal in like 6 mins right outside the hotel. I would stay again when travelling from terminal 5 on a really early flight .
GGuest UserThe staff at the hotel were exceptionally friendly and helpful, making the stay feel welcoming and comfortable. However, the amenities were fairly average—clean but basic rooms and limited facilities. Great for short stays or business trips, but not ideal if you're looking for luxury or extras.
GGuest UserI recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery.
Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel.
Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful.
When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional.
To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property.
The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall.
I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs.
GGuest UserRoom was small and basic and looked a little rough around the edges, but it was clean and the bed was super comfy, really nice soft pillows and nice duvet - was perfect after a very long day of travelling back from Thailand!
HHesham AbdelkaderClean room , could do better in cleaning especially the floor mat , but ok for the price , 8 mins by car to Terminal 2 , private parking