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9.2/10
Great
YYunyanThe hotel room was clean and tidy. The front desk staff were friendly and helpful. The hotel is not walkable from the airport, it needs to take a public bus from the Terminal 2 Central Bus station or using the Holiday Inn group shuttle bus (GBP6.80). Alternative means are Uber and taxi. The choice of food at breakfast is limited but reasonable. There are 24 hours free coffee and tea at the lobby pantry. The hotel shares the fitness centre with the Holiday Inn hotel next door. The hotel only serves room service food but you may dine at the restaurant at Holiday Inn. If you need to grab cold drinks or snacks, there is a grocery store after 20 mins' walk. There were problems with the room key cards which they automatically reset if you touch the card with electronic devices. We had exchanged 3 times for the key cards and the hotel staff apologised for the inconvenience.
AAmbaRoGreat location, straight out if the tube station. Room was clean and nice, staff helpful as we left our bags early before coming back to check in later that night after the football. Generally the downstairs reception toilet was dirty and broken and the hall carpets looked like they needed a deep clean. Other than that it was fine for a premier inn.
MMagdalena LillaBooked this because we had an almost 12 hour overlay in London. The hotel is close to Heathrow Terminal 3. Staff was nice, but gave too much explanation, we only wanted to check in and go to sleep because we only had around 5 hours till we needed to wake up and go to the airport again. If we had any questions, we'd just ask. No need for staff to offer so much info, or ask us if we wanted to eat at the restaurant (even at such a late night hour). The room was ok, but not the kind we would stay in for several days. It looked like it needed some renovation. All in all, we'd book again if we absolutely needed it for a night and nothing else cheaper was available. The price seemed way over for the value or quality. But this is London.
GGuest UserPerfect location to the airport - £8 taxi to terminal 2. Very clean room. Room facilities ideal for a short stay. Staff very helpful and friendly. Breakfast ok get down before 6:30am to make sure you get a good table. Plenty os selection for breakfast food.
I would stay again at the hotel.
If asked I would recommend the hotel to my friends.
GGuest UserStayed over for a night to catch another flight out of Heathrow. Hotel location waa good. Took bus 111 from the bus terminal. 10min ride. They were upgrading their plumbing works so at midnight there was no water. In the morning 7am still no water. Toilets could not flush, no way we could clean ourselves up. Terrible. Although hotel did give some bottles of water, it is still difficult to stay in room. We left early for the airport instead.
GGuest UserIt is close to the airport and easy to find. At first the stay was comfortable. The room was clean and had plenty of space for your luggage.
But after one busy night, we had the most noisy and worst family checked in at 11:30pm next to us. It wasn’t just a normal little noise it was constant all through the night. Kids screaming, tv on the loudest, bathroom door banging until 4am!!!! You can hear everything! Night manager didn’t do anything. It was unbelievable and unbearable.. If you want to choose a quiet hotel and have a good rest for your long haul flight THIS IS NOT THE PLACE TO STAY!! I complained to the staff, but they said they couldn’t do anything. Very disappointed. Because of this incident I won’t be recommending or staying here ever again. Also the car park is not £15 per day it’s £17. This should be updated.
GGuest UserI absolutely loved this place. Seemed newly renovated and very well kept. Im a woman solo traveling and the man who runs the place/front desk made me feel very safe. The room was super cute, loved the rose theme throughout the hotel. Everything was very clean and modern. The TV had Netflix and I was so grateful! Most hotels don’t accommodate for Netflix and this one did! Breakfast was delicious with options for every diet! Loved the Rose Cafe, felt like I was in a movie. I will definitely be staying here again.
GGuest UserYou need to pay for the trip from the airport to the hotel. There is no free shuttle bus. It is just a passing trip and a night.
After picking up the car from the rental company, I returned to the hotel to pick up my luggage and left without using any of the hotel's facilities.
HHesham AbdelkaderClean room , could do better in cleaning especially the floor mat , but ok for the price , 8 mins by car to Terminal 2 , private parking