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9.2/10
Great
GG Leung VanNothing out of the ordinary. Standard service level of a chain hotel group. At least nothing negative to talk about. That said, a few good comments as follows:
1. Despite so close to the airport, it was very quiet at night. That means if you are a light sleeper, you won’t have any problem sleeping from plane noise.
2. Even though the hotel is close to the airport, you can’t walk to the hotel from the terminal. You can take taxis (cost about £13), ride share, hotel shuttles that cost you £6.50 per person, or in my case, take public bus U3 or A4 from Central Bus Station that stops across street from the hotel (cost £1.75).
Would I stay again in the same hotel? Most probably yes for its value for money.
GGuest UserGreat place to stay for families with near new facilities across the hotel. Very good breakfast with lots of different choices and friendly staff. The only drawback is the location which is not close to public transport however uber and bolt is quite convenient and can also take the shuttle bus to the airport then connect the tube to anywhere. Overall great and will stay there again.
XXiaofeixiangquanjiafuThe environment is very good, but the room facilities are generally too small, and the bedding and towels are old. The surrounding area is very convenient, with supermarkets, laundry rooms, and restaurants.
GGuest UserBuffet breakfast at Bytes restaurant was great, so were the service staff there. Our room was quite quiet as it was away from the lift, and it was spacious. The locaion to Heathrow airport is great. Bus # 423 brings you to New Road Stop D, which is just within 3 mins walk to the hotel. You can also take a direct bus across the hotel to London Heathrow airport. It takes over an hour to go to the city centre e.g. Piccadily Circus.
MM36750****I stay at this hotel every time I go on a business trip. It has an excellent breakfast and convenient transportation, making it my top choice for business travel.
AAnonymous UserI stayed at the Sheraton Heathrow Hotel and had a very pleasant experience overall.
I took a taxi from the airport and arrived in less than 10 minutes, which only cost a few pounds more than the Hotel Hoppa. For two of us with two large suitcases, this was much more convenient, especially since the bus only runs about once an hour for our timing.
The staff were helpful and friendly, and the hotel offered mince pies and hot chocolate at reception, which was a lovely Christmas welcome. The room was nice and clean, and the bathroom was well equipped with basic toiletries and body lotion.
The bedding was extremely comfortable and we slept very well. We also rented a car from next door, so the location of this hotel was a big plus for us. Overall, a very convenient and comfortable stay near Heathrow.
GGuest UserThe staff at the hotel were exceptionally friendly and helpful, making the stay feel welcoming and comfortable. However, the amenities were fairly average—clean but basic rooms and limited facilities. Great for short stays or business trips, but not ideal if you're looking for luxury or extras.
GGuest UserBooked for convenience. Ended up being perfect location and the restaurant food was really really good with a view of the runway watch planes take off . Bar was also very nice. You can get a pod to the terminal in like 6 mins right outside the hotel. I would stay again when travelling from terminal 5 on a really early flight .
GGuest UserI recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery.
Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel.
Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful.
When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional.
To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property.
The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall.
I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs.
HHesham AbdelkaderClean room , could do better in cleaning especially the floor mat , but ok for the price , 8 mins by car to Terminal 2 , private parking