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9.8/10
Outstanding
GGuest UserWe had a very comfortable and pleasant stay at the hotel. Its biggest advantage is its close proximity to Masjid al-Haram. You can reach it in just a few minutes on foot, which is especially convenient for Umrah pilgrims.
The rooms are spacious, clean, and equipped with modern furnishings. The beds are very comfortable, and the air conditioning system works perfectly. There's quality daily cleaning service. The view from the window is also very beautiful.
Breakfast is rich and delicious, with a variety of national and international dishes available. The staff are very polite, prompt, and always ready to help. The check-in and check-out process was quick and smooth.
This hotel is very suitable for both family trips and guests coming for pilgrimage. We will definitely stay here again on our next visit.
Highly recommended! 🌟
GGuest UserI recently stayed at Madinah Hilton as a solo traveler, and it was a wonderful experience. The hotel’s location is exceptional—just a short walk from Al-Masjid an-Nabawi, making it very convenient for prayers at any time.
The room was clean, comfortable, and well maintained. The staff were courteous, professional, and always willing to help, making me feel welcome throughout my stay. The breakfast offered a good variety of delicious options, and the overall atmosphere of the hotel was peaceful and relaxing.
I felt safe and comfortable staying alone, and the excellent service made my visit even more memorable. I would definitely choose Madinah Hilton again on my next visit to Madinah and highly recommend it to anyone looking for a comfortable stay close to the Prophet’s Mosque. ⭐⭐⭐⭐⭐
IIr Sharifah Azlina (CEO)I couldn’t find anything wrong with this hotel except that my next door neighbour was extremely noisy. The location is strategic to the female pray area in Masjid Nabawi. The suite is spacious & there are sweet touches like a fruit basket, a box of sweets & roses on checking in. It offers partial view of the Haram.
There are also many lifts that make it convenient to move.
GGuest UserMy stay was average overall. The hotel benefits from an excellent location and the convenience of free parking, which made getting around very easy. I would also like to commend the staff for their helpful attitude and good service. Whenever issues were raised, they responded promptly and did their best to address them.
That said, the property would benefit from som9e renovation and maintenance. The room furnishings appeared dated, the mattress was no longer very comfortable, some of the lighting fixtures were not working, and the cable TV signal was inconsistent. The bathroom drainage could also be improved, as water tended to remain on the floor after use.
While the hotel offers good value in terms of location and service, updating the rooms and facilities would greatly enhance the guest experience. I would be happy to stay here again if renovations are carried out in the future.
GGuest UserThe hotel was perfectly located near the Masjid al Nabawi and restaurants and shops. The staff were helpful and accommodate my request for early check in. Highly recommend the hotel.
GGuest UserI was given a room overlooking a construction site, despite specifically asking for a quiet room at reception. I requested a change, and that's when things got complicated! They kept moving me to different floors, but never away from the infamous construction. This happened 3 or 4 times, and each time I had to navigate crowded elevators that stopped on many floors, all while lugging my suitcases. Eventually, I asked the duty manager to resolve the issue and, if possible, give me a room on a lower floor to avoid the elevator stress – it was the least they could do after all that.
He asked me to wait. I was practically in tears, exhausted from a long overnight flight; all I wanted was my room so I could rest. Then, he gave me a room on the highest floor of the hotel. It didn't face the construction, but it was a connecting room with families who gathered there day and night, talking loudly, and he told me that I had paid for a room, and that was that. His behavior was neither professional nor friendly, but rather malicious and sly. I strongly advise against staying here.
HHuzefa DeliwalaIt was pleasant stay over all , check in was super quick , rooms were spacious and tidy , bathroom was nice and clean with all utilities, don’t forget to turn on heater switch before using warm water , break fast was plenty with buffet including hot and cold items, shuttle service was provided with timings set but Madina Masjid wasn’t that far so could walk 10-15 minutes, staff was very welcoming and helpful, never had complaints during my trip , would definitely stay again on my next trip .
LLaily Wachda************* we were lucky to receive a room upgrade to a suite. The hotel’s location is strategic, just a few minutes walk from Masjid Nabawi, making it very convenient for daily prayers. It is also close to shopping areas, with plenty of stores nearby for souvenirs and daily necessities. Overall, a very pleasant stay with a spacious room and a strategic location. Highly recommended for anyone visiting Madinah