Medina Hotels with Balcony

"Thr location is fantastic literally at the front gate which is very near, surrounding by a lot of shops and restaurant so no need to worry. Came late for check in but not a problem, the recepcionist is very kind, fast process and polite too. The room is clean and nice with a haram view, but there is no water in our room need to ask to be given. On our last night, asking for water from a housekeeping in the lobby but one of them rudely told us to buy it ourself in the shop but then the other said that he will bring it to our room. He bring a half dozen of water to our room and demand money from us, I told him I only have 10 sar to give but he insisted that this is not free, I got angry and told him I will go down to the lobby to search for the people who is in charge to asking if the water is not free for a hotel guest. Only after that he agree to give it for 10 sar. Please train your staff better, if its not free state it when we first check in that water in this hotel is not free that we will be sharge separately later. Other than that this hotel is nice."

"Nice hotel close to the Prophet Mosque. At first, the hotel room was dusty and dirty, including the bathroom. Then two guys, Anwar and Junaid, came and cleaned it up so well that I had a very nice 14 days. I would like to thank Anwar and Junaid; thanks to them, I was very satisfied."