Mombasa Hotels with Kitchens

"The location of hotel is good, the view of room is amazing but we didn't have warm water for taking a shower, you must take a shower with salty cold water, and the staff only say ”sorry”. It's suitable for short-term."

"My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building."

"The rooms were spacious, but showed signs of age. The buffet was much better than other hotels we stayed at, but not nearly as lavish as in previous years; it was generally suitable for Chinese palates. The hotel is well-suited for families with children, with multiple swimming pools suitable for kids of all ages, but the beach is unsuitable for swimming as it's mostly coral reefs. The staff were very friendly, and I would choose this hotel again if needed in the future."

"Downstairs is the beach hotel-style service cost-effective Ctrip butler service is in place"

"Everything is SUPER 👍☺️ The ocean is right next door! The hotel is on the first line 👍👍👍👍. The food is delicious 👍👍👍 the girls at the reception helped with any question ❤️❤️❤️❤️"

"A hotel just minutes from the airport, with modern and clean rooms and a very generous breakfast buffet. Special mention to the reception staff who helped me with an elderly uncle who was having some difficulties. They were present and helpful like few others could be. My heartfelt thanks."

"Great location.nice beaches nearby. However, breakfast can be better"

"The hotel really surprised me! From the moment I stepped into the lobby, I could feel its high quality and professional service. The rooms are spacious and bright, the beds are super comfortable and the facilities are all available. The staff is warm and courteous and always meets my needs in the first time. The stay here is a great experience - good, strong - strong - recommended! 2. I must give this hotel a big praise! The hotel's environment is elegant and the decoration is exquisite. The room was clean and tidy, and the details were all attentive. The dining is also very delicious and rich in variety. The service is impeccable, giving me a warm feeling like going home. I will choose here next time. 3. This stay at the hotel was a very pleasant experience. The location of the hotel is very convenient and the surrounding facilities are complete. The rooms are comfortable and warm, with good sound insulation. The hotel staff are very warm and thoughtful, and the service attitude is excellent. I really feel that this is a good hotel that is trustworthy. 4. Too satisfied with this hotel! Both the hardware facilities and the software services are first class. The rooms are very stylish and all kinds of equipment work well. The hotel staff are very professional and friendly, making me have a good time here. Don't hesitate to give five stars! 5. This hotel is absolutely one of the good hotels I have stayed in. It gives people a feeling of being at home, from check-in to departure, every link is handled very well-beautiful. The room was clean and comfortable, and the service was intimate and meticulous. Strong-strong-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-recommend-to-"