The St. Regis Aruba Resort

"Don't risk booking with St. Regis Aruba or through Trip.com. On July 30th, we arrived at the hotel after a 9-hour journey. Our reservation was paid for and confirmed, both by email and on the Trip.com app. Upon check-in, the receptionist informed us that the reservation had been canceled because the rate supposedly applied only to Aruba residents. The only explanation given was that Trip.com had sent us an email with the cancellation. Upon checking, we saw it was sent on July 30th, while we were on our flight, but the reservation still showed as active in the app. When I made the reservation, I entered my name, country of residence, and phone number with Chile's country code. If the rate was exclusively for local residents, how was it possible for the system to confirm and charge for the reservation? That error was not mine. The most unbelievable part was the attitude of both the hotel and Trip.com. Neither took responsibility nor offered a solution. They simply canceled the reservation and told us the payment would be refunded within 2 to 14 days. We're talking about over US$1,000. What if I hadn't had the money to pay for another hotel at that moment? They would have literally left us without accommodation upon arriving in Aruba. We ultimately had to book another hotel and, of course, pay a much higher rate. Mistakes can happen, but the difference lies in how a company responds. For this reason, and to avoid starting your trip on a bad note, I suggest not booking at St. Regis Aruba or through Trip.com. It goes without saying that 4 days have passed and I still haven't received any news about the refund to my card."

Aruba Marriott Resort & Stellaris Casino

The Ritz-Carlton, Aruba

Riu Palace Antillas - Adults Only - All Inclusive

"The hotel's redeeming features are the variety of food, the beach, the activities they schedule, and the good service, except for the reception supervisor who was awful. The negative side is that the hotel is not big, unlike other Rius hotels. When it comes to check-out, they make sure you leave the facilities before 7:00 p.m., and unlike other resorts where I stayed on my name day, I don't receive any details except for a letter telling me to leave the room at the appropriate time. This is definitely not recommended, as there is no relationship between the price you pay and the service you receive."

The Westerly at Hilton Aruba Caribbean Resort

"We weren’t sure what to expect since the hotel was too new for reviews…but I’m so glad we took a chance. Since the Westerly is located on the Hilton grounds, it was easy to access the broader amenities and beach. We had an ocean view room on the 4th floor. The balcony and its view was one of our favorite spots on the island. Everything was new, clean and comfortable. Appreciated the thoughtful tour upon arrival, the complimentary beach bag, reusable water bottles, cake pops (truly delicious) and sunscreen. We loved the skin care products (made with aloe) so much, we bought soaps and lotions to take back home. The staff are extremely friendly and helpful, anticipating our needs for restaurant reservations or beach chairs even before we had to ask. To be honest the entirety of the property was clean, other than the occasional fly, I don’t remember seeing any bugs. Also the location is amazing. Not only is it right on the beach, but it’s located in the middle of tons or restaurants, bars and clubs. Only downside I can think of was the “service fee” that was applied to each check at the hotel restaurants (I think it was between 15-20%). This only encouraged us to take most of our meals off-site and reduce our tip when we did eat on-site. I hope the property reconsiders this policy. That said, we loved our stay and will definitely be back in the near future."

Movida Inn Aruba

"This place is a hidden gem !!! I was honestly blown away with this place. This place is completely renovated and new as well as incredibly clean. The pool is immaculate. The grounds are stunning, it's tucked away but once inside you feel like you're on a resort. I will definitely come back here !!! Our apartment was really nice sized I actually couldn't believe it was all for us. Our room was also pool side with a patio. We travel a lot and most of the time the pictures don't match but this time it was actually the exact room we saw in the pics. Ester who is on site most of the time is an absolute sweetheart and very attentive to all your needs. This place has thought of every detail! And as if it wasn't perfect enough, there's the cats 😻 🐾♥️🐾♥️🐾 There's 3 of them and they are just the best -Aruba is the ambassador of the inn and we re gonna miss him too. All in all probably one the nicest places we have ever stayed at !!!!! Would definitely recommend 1000%"

Aruba's Life Residences

"We stayed here on our first week and we loved it. It's clean, very friendly staff, just few minutes drive to Eagle Beach. St. Anne church English mass is available and close by. The top floor has an awesome view of the island. "

Hyatt Regency Aruba Resort, Spa and Casino

"Spacious rooms, wonderful breakfast. The most beautiful pool can only be used by adults. Frustrating for a family trip. Palapas are charged separately, US$80.00 per day."

Barceló Aruba - All Inclusive

Alto Vista Hills

Hilton Aruba Caribbean Resort & Casino

"I paid for a stay at the Hilton Aruba Caribbean Resort & Casino, from July 22nd to 26th, 2025. I paid Trip.com, No. *************, PIN: **************** My complaint is as follows: I paid for a partial ocean view, but we were placed next to a hotel construction site. Furthermore, we were never informed that there was no gym because it was under renovation. I paid 1,933,960 CLP, including VAT 213,628 CLP and municipal tax 11,296 CLP. The price did not indicate that the hotel would charge me US$400 in RM Government Tax and Resort Charge. Therefore, what TRP.COM advertises is misleading. We tried to contact the hotel, but it was not possible. The hotel was never willing to resolve anything, nor was TRIP.COM. Therefore, booking this hotel with you was a bad experience. I would appreciate it if you could tell me what I need to do to get a refund of the overcharged amount, and who to speak to because your service is impersonal."

Playa Linda Beach Resort

"Maidel is a fantastic water aerobics instructor"